Recent reports in this category are shown below:
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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Report Upheld Charging 18-Mar-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.
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Birmingham City Council (23 010 308)
Statement Upheld Domiciliary care 27-Feb-2024
Summary: Mrs X complains the Council failed to provide appropriate care and support when her sister (Miss Y) was discharged from hospital. We found Miss Y’s needs were documented appropriately but the Council failed to ensure the agency providing the care had sufficient time to complete the required tasks. We found this was fault. We recommended an apology and a review of learning to avoid the same situation re-occurring.
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London Borough of Hackney (23 000 583)
Statement Upheld Assessment and care plan 27-Feb-2024
Summary: Miss B complained that the Council had failed to properly consider her application for disability-related expenditure (DRE) in line with the Care Act guidance and the law and delayed in considering her appeal and complaint about the decisions. We found fault with the Council’s approach. The Council has now agreed to include the disputed items as DRE. It has also agreed to pay Miss B £250 and review its procedures for the future.
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Alina Homecare Services Limited (23 001 747)
Statement Not upheld Domiciliary care 27-Feb-2024
Summary: Mr X complained on behalf of his relative Mr Y, about the live-in care given to Mr Y by the Care Provider. We decided not to uphold the complaint finding insufficient evidence of any fault in the Provider’s service causing injustice to Mr Y.
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Portsmouth City Council (23 016 714)
Statement Closed after initial enquiries Transport 27-Feb-2024
Summary: We will not investigate this complaint about an application for a concessionary bus pass. This is because there is insufficient evidence of fault by the Council and because the Council has now issued a pass.
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London Borough of Harrow (23 016 282)
Statement Closed after initial enquiries Transport 27-Feb-2024
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will offer the complainant a face-to-face mobility assessment.
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Statement Closed after initial enquiries Other 27-Feb-2024
Summary: We will not investigate Mr X’s complaint about the Council not having a contractual relationship with a care home and of refusing to pay the care home’s increased care charges. This is because we do not have appropriate consent for the care provider to make this complaint on behalf of its residents. In addition, there is another body better placed to consider the complaint.
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Bupa Care Homes (GL) Limited (23 016 170)
Statement Closed after initial enquiries Residential care 26-Feb-2024
Summary: We will not investigate this complaint about Mrs C’s care provider. This is because we are satisfied the actions taken by the Care Provider remedies the injustice.
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East Riding of Yorkshire Council (23 009 531)
Statement Upheld Assessment and care plan 26-Feb-2024
Summary: Mr D complained about the actions of the Council in respect of his mother, Mrs B when she needed residential care in September 2020 until she moved to a different care home in September 2022. We have not identified fault in the move to a care home in September 2020 or the decision to move her into the dementia unit in February 2021. But we did find the Council delayed in carrying out a care reassessment after Mr D indicated he wished to move Mrs B to a different setting nearer to him, causing him uncertainty and distress. The Council has agreed to apologise to Mr D, pay him £300 and improve its procedures for the future.