Recent statements in this category are shown below:
Statement Closed after initial enquiries Other 14-Aug-2017
Summary: The Ombudsman will not investigate Mr X's complaint that he transferred money into the Council's bank account and it has not returned it. The complaint is late and there are no good reasons for us to exercise our discretion and now investigate. The complaint is also a matter for the police not the Ombudsman.
Statement Not upheld Other 14-Aug-2017
Summary: There is no evidence that the Council failed to respond properly to Mr A's complaints about its involvement with his mother's care. The complaint is not upheld.
Statement Closed after initial enquiries Other 11-Aug-2017
Summary: The Ombudsman will not investigate this complaint that a social worker made an offensive gesture towards the complainant. This is because there were no witnesses and nothing the Ombudsman could add to the Council's response.
Statement Closed after initial enquiries Other 09-Aug-2017
Summary: The Ombudsman cannot investigate Mr A's complaint about matters relating to his social work support. This is because Mr A's social worker support is provided by the NHS trust rather than the Council. If Mr A wishes to pursue his complaint he will need to complain to the NHS trust.
Statement Closed after initial enquiries Other 04-Aug-2017
Summary: The Ombudsman will not investigate this complaint about the Council's decision to stop paying for stairlifts to be serviced. This is because there is insufficient evidence of fault by the Council.
Statement Upheld Other 31-Jul-2017
Summary: The Council should have made sure that it understood whether Miss B needed an advocate at her assessment. It has remedied this by apologising and completing a new assessment which addressed the complainant's concerns. There was no fault in how the Council dealt with the complaint and I cannot determine whether the SW was unprofessional.
Statement Upheld Other 28-Jul-2017
Summary: The Council is at fault for failing to provide benefit advice to Mr S. Mr S could however have brought the matter to the Council's attention earlier. The Council should make a payment to Mr S of £250. This is for the uncertainty caused by the Council failing to provide benefit advice earlier.
Statement Closed after initial enquiries Other 27-Jul-2017
Summary: The Ombudsman will not investigate this complaint that Council officers encouraged the complainant's wife to leave him. This is because the Ombudsman cannot add to the Council's response or achieve the outcome the complainant wants.
Statement Upheld Other 26-Jul-2017
Summary: The Council was at fault because there were not suitable procedures in place at a Council-run Day Service to protect Ms Y from risk of harm. The Council was also at fault because it delayed telling Mr and Mrs X the detail of the alert. These faults led to distress for Mr and Mrs X and the Council has agreed to pay them £250 to recognise this. The Council was at fault because the incident was not reported to safeguarding on the same working day however this did not cause an injustice. The Council properly investigated the safeguarding alert and made appropriate recommendations.
Statement Upheld Other 25-Jul-2017
Summary: The Council was at fault when it delayed allocating a social worker and arranging support for Mr X. It has already agreed to take some action and will also pay Mr and Mrs X £350 for the stress it caused. It will also allocate a new social worker.