Other


Recent statements in this category are shown below:

  • Norfolk County Council (17 002 952)

    Statement Closed after initial enquiries Other 16-Jun-2017

    Summary: The Ombudsman will not investigate Mrs A's complaints about the Council's refusal to meet with her to discuss her adult sons, Mr B and Mrs C. This is because it would be reasonable for Mrs A to ask the Court of Protection to consider whether she should have involvement with or information about her sons if they do not have capacity to make decisions for themselves.

  • Leeds City Council (17 002 653)

    Statement Closed after initial enquiries Other 12-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to stop providing its own adult care services. This is because there is insufficient evidence of fault by the Council.

  • Brunelcare (17 001 134)

    Statement Closed after initial enquiries Other 12-Jun-2017

    Summary: The Ombudsman cannot investigate Mrs X's complaint because Brunelcare is not an adult social care provider.

  • London Borough of Barnet (16 006 041)

    Statement Not upheld Other 12-Jun-2017

    Summary: the Ombudsman cannot investigate Mr B's complaint about a 2010 safeguarding investigation because the Council does not have records and it is too long ago for me to consider now. Mr B complains that his sister, Mrs C, used papers from a 2012 safeguarding investigation to oppose his application to become their mother's deputy. Mr B had an opportunity to challenge the evidence in Court.

  • Cumbria County Council (16 008 783)

    Statement Upheld Other 09-Jun-2017

    Summary: The Council was at fault when it failed to provide Miss G with the care she needed to meet her eligible needs. The Council has agreed to pay Miss G £600 to recognise the distress this caused her. It has also agreed to pay her grandparents £200 for the increased carer's strain it caused them.

  • Birmingham City Council (16 009 148)

    Statement Upheld Other 06-Jun-2017

    Summary: The Ombudsmen found fault by a Trust in not following the wishes of a patient when he was recalled to hospital under the Mental Health Act. However, the Trust took action to remedy this and there was no fault with its care planning. There was no fault by the Trust in explaining the patient's rights under the Mental Health Act. There was fault with record keeping by a supported living placement, but there was no evidence this caused any injustice to the resident.

  • Isle of Wight Council (17 001 622)

    Statement Closed after initial enquiries Other 01-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about an alleged crime which meant the Council paid a compensation payment into the wrong bank account. This is because there is insufficient evidence of fault by the Council.

  • Oxfordshire County Council (16 017 773)

    Statement Not upheld Other 31-May-2017

    Summary: I have discontinued my investigation because the Council has agreed to cancel Mrs B's outstanding charges. As a result, Mrs B does not want the investigation to continue.

  • Darlington Borough Council (16 015 064)

    Statement Upheld Other 30-May-2017

    Summary: The Council was at fault for misunderstanding the implications of a Court order making it corporate appointee for a woman who receives care which it arranges. It is not found this misunderstanding would have led the Council to make different decisions about the woman's care needs. But there were poor communications surrounding its decisions following the Court order. These impacted on the complainants, who previously managed and received direct payments to provide some of that care. The Council's actions therefore caused injustice to the complainants in the form of distress and unnecessary time and trouble. The Council has agreed to remedy this by providing each complainant an apology and a payment of £250.

  • Staffordshire County Council (16 010 103)

    Statement Upheld Other 30-May-2017

    Summary: There was some fault in the way the council communicated changes to a care placement for Ms X's mother. The Council apologised for this. A new placement was found which met Mrs Y's needs.

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