Recent statements in this category are shown below:
Statement Upheld Residential care 21-Aug-2017
Summary: There was fault in the care provided to Mrs C when she was a resident at St Margaret's Nursing Home. The Ombudsman has recommended a remedy.
Statement Upheld Residential care 18-Aug-2017
Summary: The Ombudsman does not uphold the complaints about the Care Home ending Mrs Y's stay or the decision to charge for meals taken in her room. This is because the Care Home's actions were in line with its terms and conditions. But there was fault in the Care Home's record keeping. This did not cause any significant personal injustice but the Care Home has agreed to review its processes to ensure that conversations between its staff and medical professionals are properly recorded. Conflicting information means the Ombudsman cannot reach a safe conclusion about the treatment of Mrs Y's diabetes.
Statement Closed after initial enquiries Residential care 15-Aug-2017
Summary: The Ombudsman will not investigate Ms A's complaint about her mother, Mrs B's care provider charging the council and private clients different rates for care. This is because the care provider's actions have not caused Mrs B any injustice.
Statement Closed after initial enquiries Residential care 14-Aug-2017
Summary: The Ombudsman will not investigate Mr A's complaint that his mother's Care Provider increased her fees retrospectively. This is because Mr A's mother (Mrs B) was awarded additional money from the NHS by way of Funded Nursing Care (FNC) contributions. FNC is legally a payment from the NHS to a Care Provider for nursing rather than personal care. There is not enough evidence of the Care Provider's actions having caused Mr A or Mrs B enough injustice to warrant an investigation by the Ombudsman
Statement Upheld Residential care 10-Aug-2017
Summary: There is no evidence of fault in the care home's response to Mr X's request for information about its invoice for his late wife's care. It was entitled to take proportionate steps to recover the debt through a debt recovery agency. It should have provided Mr X with a copy of its complaint procedure when he requested it.
Statement Upheld Residential care 09-Aug-2017
Summary: There was no fault in how the Council arranged or charged for Mrs Y's care. It should have referred Ms X to the Ombudsman when she completed its complaint procedure. The Council has agreed action to prevent this fault reoccurring.
Statement Not upheld Residential care 09-Aug-2017
Summary: There was no fault by the Council in a complaint alleging it proposes to move the complainant's ex-husband from his present care home against his best interests.
Statement Closed after initial enquiries Residential care 04-Aug-2017
Summary: The Ombudsman will not investigate Miss X's complaint about fees paid for residential care covering 2006 to 2009. Miss X has made her complaint late outside of the usual 12 month time period and there are no good reasons to investigate now.
Statement Upheld Residential care 03-Aug-2017
Summary: Ms C complained about the way in which the care home dealt with safeguarding alerts raised against her uncle. I found there has been fault with regards to the care home's actions.
Statement Upheld Residential care 31-Jul-2017
Summary: The Council's failure to review Mrs Y's care needs and the delays in responding to Mr X's calls and emails in the social worker's absence amount to fault. There is no evidence this fault has caused a significant injustice to Mrs Y or Mr X.