Residential care


Recent statements in this category are shown below:

  • Care UK Community Partnerships Limited (17 000 762)

    Statement Closed after initial enquiries Residential care 12-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about the failure of a care home to give prescribed medication to a resident. This is because it is unlikely that we could add anything to the Care Provider's previous investigation.

  • Shropshire Council (16 011 683)

    Statement Not upheld Residential care 31-May-2017

    Summary: The Council was not at fault in the quality of care it arranged for the late Mr Y, or in the charges it made for the care.

  • Kingsley Care Homes Ltd (16 009 749)

    Statement Upheld Residential care 31-May-2017

    Summary: The food provision and frequency of bathing care offered to Mrs C during her six week stay at the Home was poor. I have asked the Home to pay her £300 in recognition of the distress caused.

  • Hertfordshire County Council (16 002 128)

    Statement Not upheld Residential care 26-May-2017

    Summary: The Ombudsmen found a nursing home acted without fault in the care it provided to an elderly woman when she became acutely unwell. Similarly, the Ombudsmen found no fault in the general care provided to the woman during her time in the nursing home.

  • Speciality Care (REIT Homes) Limited (17 001 767)

    Statement Closed after initial enquiries Residential care 26-May-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Care Provider's refusal to reimburse her husband's, Mr A's, Funded Nursing Care contribution. This is because Mr A has been awarded additional money from the NHS by way of Funded Nursing Care (FNC) contributions. FNC is legally a payment from the NHS to a Care Provider for nursing rather than personal care. There is not enough evidence of the Care Provider's actions having caused Mr A injustice to warrant an investigation by the Ombudsman

  • Plymouth City Council (16 018 505)

    Statement Closed after initial enquiries Residential care 26-May-2017

    Summary: The Ombudsman will not investigate this complaint that a care home destroyed the complainant's belongings. This is because the Council is still considering the complaint.

  • Parkhaven Trust (16 012 856)

    Statement Upheld Residential care 25-May-2017

    Summary: The care provider failed to keep complete records relating to Mrs M, a resident at a nursing home. Although this has caused Mrs X uncertainty over whether her mother experienced unnecessary pain and distress, this is balanced by the fact the doctor had no concerns about her mother's care. The care provider should make procedural changes to help ensure proper records are kept in the future.

  • Suffolk County Council (16 007 936)

    Statement Upheld Residential care 24-May-2017

    Summary: Mrs P complains about the care her late husband received at Lound Hall and the failure to move him to another care home. Lound Hall's records of the care provided for Mr P are inadequate. The Council's safeguarding investigations also failed to address all Mrs P's concerns. The Council needs to take action to remedy the injustice caused to Mrs P.

  • Four Seasons 2000 Limited (16 007 482)

    Statement Not upheld Residential care 24-May-2017

    Summary: There is no evidence that Mrs X was caused injustice by any actions of the care provider. The complaint is not upheld.

  • Isle of Wight Council (16 017 466)

    Statement Closed after initial enquiries Residential care 24-May-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council not resolving his complaint about losing his belongings and having to move care homes when one home ended his placement while he was in hospital. The Ombudsman could not achieve more than the Council has already or a different outcome. There is not enough evidence of fault by the Council or the care home causing Mr B significant injustice, so an investigation is not warranted.

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