London Borough of Redbridge (24 017 739)

Statement Upheld Disabled facilities grants 28-Sep-2025

Summary: Mrs Y complains about delays in the Disabled Facilities Grant (DFG) process which she says have caused significant distress. We find delay in the processing of Mrs Y’s DFG which the Council will acknowledge with an apology and a symbolic payment of £500. The Council will also progress Mrs Y’s DFG referral without further delay and create an action plan to help reduce delays in DFG processing.

Walsall Metropolitan Borough Council (25 005 173)

Statement Closed after initial enquiries Disabled facilities grants 28-Sep-2025

Summary: We will not investigate Mr X’s complaint about occupational therapy input during the Disabled Facilities Grant application process in 2022. The complaint is late and there is no good reason to investigate now.

Oxford City Council (25 003 720)

Statement Closed after initial enquiries Disabled facilities grants 24-Sep-2025

Summary: We will not investigate Mr X’s complaint the Council will not financially compensate him after adaptations it completed to his bathroom caused a leak. As the Council has not accepted liability for the damage, the court is the appropriate body to resolve the dispute.

Cheshire East Council (25 003 841)

Statement Closed after initial enquiries Disabled facilities grants 23-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a disabled facilities grant application. This is because there is insufficient evidence of fault to warrant investigation.

Brentwood Borough Council (25 004 035)

Statement Closed after initial enquiries Disabled facilities grants 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s management of Mrs X’s requested adaptations. This is because an investigation would be unlikely to lead to finding fault with the Council’s actions.

Cumberland Council (24 006 046)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw an offer of a disabled facilities grant. The complaint is too late and we have seen no reason why Mr X could not have contacted us much sooner.

Wiltshire Council (25 005 618)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2025

Summary: We will not investigate this complaint about the quality of work completed following a Disabled Facilities Grant. This is because the complaint is late.

North East Lincolnshire Council (25 005 473)

Statement Closed after initial enquiries Disabled facilities grants 07-Sep-2025

Summary: We will not investigate Mr X’s complaint that a contractor switched off his solar panels when carrying out works to his property and about the Council’s delay in responding to his complaint. This is because it is unlikely a further investigation by this office could add to the response already provided via the Council’s previous investigation of the matter.

City of Bradford Metropolitan District Council (25 004 960)

Statement Closed after initial enquiries Disabled facilities grants 04-Sep-2025

Summary: We will not investigate this complaint about Mrs X’s disagreement with the Council over adaptations to her home under the Disabled Facilities Grant scheme. This is because there is not enough evidence of fault to justify investigating.

Runnymede Borough Council (25 005 381)

Statement Closed after initial enquiries Disabled facilities grants 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his driveway during adaptation works. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.