Recent statements in this category are shown below:
Statement Not upheld Disabled facilities grants 20-Jul-2017
Summary: There is no fault in the Council's assessment of the adaptations to Mr A's property or in the response to his concerns.
Statement Closed after initial enquiries Disabled facilities grants 17-Jul-2017
Summary: The Ombudsman will not investigate this complaint about problems with a wet room installed under a Disabled Facilities Grant (DFG). This is because there is insufficient evidence of fault by the Council.
Statement Not upheld Disabled facilities grants 14-Jul-2017
Summary: There is no fault with how the Council has supported Ms X since the court granted her a Special Guardianship Order for her great nephew.
Statement Upheld Disabled facilities grants 05-Jul-2017
Summary: Mr and Mrs Y complain about works completed as part of a Disabled Facilities Grant for their disabled son, X. There is some evidence of fault causing injustice which the Council will remedy with the actions set out at the end of this statement. Other parts of the complaint are matters of professional judgement which the Ombudsman cannot criticise in the absence of administrative fault.
Statement Upheld Disabled facilities grants 29-Jun-2017
Summary: The Ombudsman finds there was some avoidable delay by the Council in dealing with the application for a DFG to meet Mr D's disability needs.
Statement Upheld Disabled facilities grants 23-Jun-2017
Summary: The Council delayed in processing a Disabled Facilities Grant which resulted in Miss B not having appropriate adaptations to her home. The Council should make a financial payment to Miss B to reflect the difficulties she had during this period and review its procedures.
Statement Upheld Disabled facilities grants 21-Jun-2017
Summary: There was fault in the way the Council's Occupational Therapist conducted an assessment of Miss X's need for a ramp to access her property. There was no fault in the consideration of her need for a wet room.
Statement Closed after initial enquiries Disabled facilities grants 20-Jun-2017
Summary: The Ombudsman will not investigate Mr A's complaint about the Council's decision not to replace his bath with a shower. This is because the Council has provided Mr A with an alternative bath board so there is no unremedied injustice for him to investigate.
Statement Not upheld Disabled facilities grants 15-Jun-2017
Summary: Ms M complained the Council had levied an illegal charge on her following the sale of her property, which benefited from an alteration funded by a Disabled Facilities Grant (DFG). There is no evidence of Council fault.
Statement Upheld Disabled facilities grants 06-Jun-2017
Summary: The Council did not delay in considering Mr X's application for a Disabled Facilities Grant. It did not consult a number of professionals involved with the family before reaching a decision. This amounts to fault and the Council should conduct these consultations now and then consider its decision on the application in light of these.