Recent reports in this category are shown below:
Report Upheld Domiciliary care 21-Sep-2017
Summary: Adverse findings notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
Report Upheld Domiciliary care 10-Aug-2017
Summary: A man complains the council placed his wife in a care home for 10 months because there was no home care available.
Report Upheld Residential care 27-Jul-2017
Summary: A man complains he was banned from visiting his partner's mother in a care home.
Report Upheld Charging 20-Jul-2017
Summary: A woman complains the council refused to fund her late mother's care.
Report Upheld Transition from childrens services 04-Jul-2017
Summary: A grandmother complains that London Borough of Croydon has failed to provide her with more than two years respite care after the provider stopped the care package in 2015.
Report Upheld Residential care 31-May-2017
Summary: A man complains that the council withdrew funding for his mother's care despite knowing no-one had the authority to deal with her financial affairs.
Report Upheld Assessment and care plan 29-Mar-2017
Summary: A man complains that the county council and borough council did not support him to move out of residential care to live independently in the community with adequate support.
Report Upheld Charging 22-Mar-2017
Summary: A family complain the council did not give them the option to choose a care home which did not require a 'top-up fee' when it arranged their relative's care.
Report Upheld Transition from childrens services 14-Feb-2017
Summary: A couple complain the council failed to ensure their son had a smooth transition between children's services and adult care services, that there was a gap in the care and support he received and his care package was wrongly reduced.
Report Upheld Residential care 29-Nov-2016
Summary: A woman complains on behalf of her mother about the care she received while in a care home funded by the authority.