Cornwall Council (25 013 127)

Statement Closed after initial enquiries Charging 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to place a legal charge against his late parent’s property. This is because it is not in our jurisdiction to do so and we previously considered his complaint. Mr X’s complaint is also late.

City of Bradford Metropolitan District Council (25 010 565)

Statement Closed after initial enquiries Safeguarding 13-Jan-2026

Summary: We will not investigate this complaint about adult safeguarding because there is not enough evidence of fault. We have no powers to consider concerns about the standard of care arranged by the NHS.

Lincolnshire County Council (25 010 789)

Statement Upheld Direct payments 13-Jan-2026

Summary: We will not investigate this complaint about charging for adult social care. The Council has increased the personal budget and will backdate any overpayment. The Council has given a detailed response about requests for disability related expenditure and will consider this further if it receives supporting evidence. We are satisfied with the Council’s actions in response to the complaint and it is unlikely we would add anything further.

London Borough of Tower Hamlets (25 001 433)

Statement Upheld Assessment and care plan 13-Jan-2026

Summary: The Council was at fault for delaying assessing Ms X for adaptations to her property. As a result Ms X has not been able to wash properly and has had to wait much longer than she should for the Council to agree to adaptations. To remedy the injustice caused the Council agreed to apologise to Ms X, make a payment to her to recognise the delays she experienced and carry out a service improvement.

Christies Care Ltd (25 015 187)

Statement Closed after initial enquiries Domiciliary care 12-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Care Provider wrongly accusing her of abusing her mother and reporting it to the Council. This is because there is insufficient evidence of fault by the Care Provider and we would not be able to achieve the outcome Ms X wants.

Birmingham City Council (25 011 546)

Statement Closed after initial enquiries Assessment and care plan 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to apply for warrant under the terms of the
Mental Health Act 1983. There is not enough evidence of fault to justify investigating.

Barchester Healthcare Homes Limited (24 022 879)

Statement Upheld Residential care 12-Jan-2026

Summary: The Care Provider failed to update Mrs Y’s care plan to reflect a change in her care needs around continence. There was also a failure to ensure Mrs Y saw a chiropodist regularly. This caused avoidable distress for which the Care Provider has apologised, completed staff training and introduced a new policy around continence care. This action is appropriate and so there is no need for us to make any recommendations. We did not uphold complaints about poor oral care or a failure to obtain treatment for a urine infection.

Hampshire County Council (25 001 375)

Statement Upheld Safeguarding 12-Jan-2026

Summary: Mrs X complained the Council delayed in carrying out transition planning for Miss Y and failed to carry out adequate Care Act assessments. Mrs X also complained the Council delayed in providing a support plan for Miss Y’s which meant she was left without adequate care and support. We found the Council’s failings and delays in the transition process and in completing appropriate assessments and support plans are fault. These faults left Miss Y without appropriate care and support and caused significant uncertainty, distress and upset for Miss Y and her family. The Council will apologise and make payments to Mrs X and Miss Y and review its processes.

London Borough of Haringey (25 009 291)

Statement Closed after initial enquiries Charging 09-Jan-2026

Summary: We will not investigate this complaint about Mr X being overcharged for his care, the issues with a lift, or the delays in servicing his disability equipment. This is either because part of his complaint is late, there is no fault by the Council, or the Council has not had a chance to consider it under its complaint’s procedure.

Green Lane Care Centre (25 010 204)

Statement Closed after initial enquiries Residential care 09-Jan-2026

Summary: We cannot investigate this complaint as it is outside our jurisdiction. Mr X’s care was arranged and funded by the NHS and so the complaint can be investigated by the Health Services Ombudsman.