East Sussex County Council (24 014 845)

Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council wrongly charging Ms Y for her care and support. This is because the complaint is late and there are no good reasons why he did not complain sooner.

Lincolnshire County Council (24 020 313)

Statement Not upheld Assessment and care plan 14-Oct-2025

Summary: We will not investigate Mr X’s complaint further. This is because we cannot achieve the outcome Mr X wants or link the injustice he claims to the actions of the Council and its commissioned care provider.

Gain Healthcare Ltd (24 022 869)

Statement Closed after initial enquiries Other 14-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Care Provider failing to meet her neighbour’s needs. This is because there is not enough evidence of fault by the Care Provider and the injustice is not significant enough to warrant an investigation.

Dorset Council (24 023 307)

Statement Upheld Charging 14-Oct-2025

Summary: The Council acknowledged failings in the way it dealt with the assessment and care planning for Miss Y before the involvement of this office, but it failed to provide an adequate remedy for the injustice caused to Miss Y and her mother.

Herefordshire Council (25 003 516)

Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025

Summary: We will not investigate this complaint about the Council refusing a reasonable adjustment under the Equality Act 2010. There is not enough evidence of fault. The Council considered the request, explained its reason to refuse, and offered an alternative. The Ombudsman cannot decide the Council has breached the Equality Act, the complainant can make a claim of disability discrimination to court.

Knowsley Metropolitan Borough Council (25 005 982)

Statement Closed after initial enquiries Disabled facilities grants 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to progress a disabled facilities grant application. There is not enough evidence of fault by the Council to warrant our involvement.

Devon County Council (25 005 133)

Statement Closed after initial enquiries Domiciliary care 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Occupational Therapist (OT) assigned to her mother, Ms M. We have already considered these matters and determined they are inseparable from matters considered by the Courts. We will also not investigate Ms X’s complaint the Council refused to change Ms M’s social worker. The Council has already assigned a new social worker to her. Further investigation would achieve nothing more.

London Borough of Lambeth (24 010 904)

Statement Upheld Safeguarding 13-Oct-2025

Summary: Miss X complains on behalf of Mrs Y that the Council did not deal properly with a safeguarding investigation. The Council didn’t properly communicate with Miss X about what was being investigated. Miss X suffered uncertainty and avoidable distress. The Council should apologise to Miss X and pay Miss X £200.

Aria Healthcare Group LTD (24 016 922)

Statement Closed after initial enquiries Charging 13-Oct-2025

Summary: Ms X complained the Care Provider failed to deduct funded nursing care payments from the cost of her relative Ms Y’s care since 2019. The complaint is late as it was not made to us within 12 months of Ms X or Ms Y becoming aware of the issue. And there is no good reason for the lateness. So we ended the investigation.

Westminster City Council (24 017 924)

Statement Upheld Assessment and care plan 13-Oct-2025

Summary: Miss X complained the Council did not meet her late grandfather’s communication needs when its social workers visited him in hospital. Miss X also complained the Council did not explain her late grandfather’s communication needs to the hospital. Miss X says the Council’s actions caused avoidable distress to her grandfather and negatively impacted her own wellbeing. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.