Recent reports in this category are shown below:
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MOP Healthcare Limited (22 001 140)
Report Upheld Residential care 11-Apr-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.
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Report Upheld Charging 18-Mar-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.
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Salford City Council (23 015 718)
Statement Closed after initial enquiries Disabled facilities grants 05-Mar-2024
Summary: We will not investigate Mrs X’s complaint about poor workmanship in relation to disabled adaptations. This is because the complaint is late. There is no evidence Mrs X could not have complained sooner and no good reason for us to investigate now.
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Worcestershire County Council (23 016 006)
Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024
Summary: We will not investigate this complaint about adult social care. This is because a court order covers some of the issues, so we have no power to investigate them. There is not enough evidence of fault in the issues we could investigate to justify an investigation.
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Devon County Council (23 016 272)
Statement Closed after initial enquiries Transport 05-Mar-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement.
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Redcar & Cleveland Council (23 016 627)
Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s response to his request for care and support. This is because there is not enough evidence of fault in the Council’s actions and further investigation would not lead to different outcome.
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Worcestershire County Council (23 006 306)
Statement Upheld Charging 05-Mar-2024
Summary: Ms B complained that the Council was seeking to recover contributions towards the cost of her late mother’s (Mrs C’s) care costs, which Ms B believes she does not owe. She also complained the Council had failed to explain why the balance is outstanding and why it had discounted evidence provided by Ms B. We found fault with the actions of the Council. The Council has agreed to apologise to Ms B, confirm the money is not owed, pay her £250 and improve its complaint-handling procedures.
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London Borough of Sutton (23 010 730)
Statement Upheld Charging 05-Mar-2024
Summary: There was fault by the Council as it delayed considering a complaint through its complaints process. An apology and payment remedies the injustice, as the substantive issue of the complaint has now been resolved.
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West Sussex County Council (23 016 270)
Statement Closed after initial enquiries Assessment and care plan 04-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his relative, Mr Y’s, adult social care charges. This is because there is insufficient evidence of fault to warrant an investigation.
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Statement Upheld Charging 04-Mar-2024
Summary: Mrs X complains about the Council’s decision to charge for her late husband’s (Mr X) residential care fees for a period when she was unaware of his liability for charges. She is also unhappy the Council refused to disregard certain items as disability related expenditure (DRE). The Council has already accepted it was at fault and sought to remedy the distress caused by its delay in completing and sharing the financial assessment and invoice with Mrs X. It has now agreed to apologise and provide an improved remedy to Mrs X. There appears no fault in how the Council considered the items Mrs X requested as DRE.