Adult care services


Recent reports in this category are shown below:

  • London Borough of Bromley (16 000 780)

    Report Upheld Transition from childrens services 14-Feb-2017

    Summary: A couple complain the council failed to ensure their son had a smooth transition between children's services and adult care services, that there was a gap in the care and support he received and his care package was wrongly reduced.

  • Wokingham Borough Council (14 000 933)

    Report Upheld Residential care 29-Nov-2016

    Summary: A woman complains on behalf of her mother about the care she received while in a care home funded by the authority.

  • Herefordshire Council (15 019 902)

    Report Upheld Residential care 16-Aug-2016

    Summary: A complaint from a woman, on behalf of her son that the council failed to move him to a suitable care home even though it assessed he needed to move 11 months ago. She also complains he has not received his speech and language therapy as detailed in his care plan.

  • St Helens Metropolitan Borough Council (14 009 949)

    Report Upheld Assessment and care plan 27-Jun-2016

    Summary: A solicitor complains on behalf of a man about the council's refusal to do a financial assessment for social care services because the man should use a personal injury settlement to fund his care privately. The solicitor says the council failed to complete a care plan setting out services or funding to meet the man's eligible social care needs. It also refused to complete a financial assessment to decide the contribution he had to pay towards his care.

  • Oxfordshire County Council (15 007 968)

    Report Upheld Safeguarding 20-Jun-2016

    Summary: Complaint from a man about the quality of care provided to his late wife. She had a week's respite stay at Huntercombe Hall Care Home. The care home is owned and operated by Caring Homes Healthcare Group Limited.

  • Caring Homes Healthcare Group Limited (15 006 620)

    Report Upheld Safeguarding 20-Jun-2016

    Summary: Complaint from a man about the quality of care provided to his late wife. She had a week's respite stay at Huntercombe Hall Care Home. The care home is owned and operated by Caring Homes Healthcare Group Limited.

  • Knowsley Metropolitan Borough Council (15 008 823)

    Report Upheld Other 16-Jun-2016

    Summary: Complaint from a man that the council failed to properly consider his and his wife's needs when reducing the respite care on his sister-in-law's care plan.

  • Solihull Metropolitan Borough Council (15 000 201)

    Report Upheld Charging 25-May-2016

    Summary: A man complains (on behalf of a couple) that the council overcharged one of them for his care.

  • The Albemarle Rest Home Limited (14 019 061, Report)

    Report Upheld Residential care 23-Mar-2016

    Summary: nt from a man about the administrative actions of Albemarle Rest Home Limited, over specific points of care for his mother. Albemarle Rest Home Ltd failed to comply with recommendations following our investigation of a complaint about services it provided

  • Halton Borough Council (14 001 787)

    Report Upheld Other 22-Mar-2016

    Summary: A woman complains on behalf of her sister who has disabilities. She says that when the council was appointee for her sister between September 2002 and October 2013 it failed to deal properly with her money and then did not appropriately respond to her complaints about this.