Adult care services


Recent reports in this category are shown below:

  • London Borough of Croydon (16 006 391)

    Report Upheld Transition from childrens services 04-Jul-2017

    Summary: A grandmother complains that London Borough of Croydon has failed to provide her with more than two years respite care after the provider stopped the care package in 2015.

  • Worcestershire County Council (16 002 395)

    Report Upheld Residential care 31-May-2017

    Summary: A man complains that the council withdrew funding for his mother's care despite knowing no-one had the authority to deal with her financial affairs.

  • Warwickshire County Council (15 020 256)

    Report Upheld Assessment and care plan 29-Mar-2017

    Summary: A man complains that the county council and borough council did not support him to move out of residential care to live independently in the community with adequate support.

  • Dudley Metropolitan Borough Council (16 002 186)

    Report Upheld Charging 22-Mar-2017

    Summary: A family complain the council did not give them the option to choose a care home which did not require a 'top-up fee' when it arranged their relative's care.

  • London Borough of Bromley (16 000 780)

    Report Upheld Transition from childrens services 14-Feb-2017

    Summary: A couple complain the council failed to ensure their son had a smooth transition between children's services and adult care services, that there was a gap in the care and support he received and his care package was wrongly reduced.

  • Wokingham Borough Council (14 000 933)

    Report Upheld Residential care 29-Nov-2016

    Summary: A woman complains on behalf of her mother about the care she received while in a care home funded by the authority.

  • Herefordshire Council (15 019 902)

    Report Upheld Residential care 16-Aug-2016

    Summary: A complaint from a woman, on behalf of her son that the council failed to move him to a suitable care home even though it assessed he needed to move 11 months ago. She also complains he has not received his speech and language therapy as detailed in his care plan.

  • St Helens Metropolitan Borough Council (14 009 949)

    Report Upheld Assessment and care plan 27-Jun-2016

    Summary: A solicitor complains on behalf of a man about the council's refusal to do a financial assessment for social care services because the man should use a personal injury settlement to fund his care privately. The solicitor says the council failed to complete a care plan setting out services or funding to meet the man's eligible social care needs. It also refused to complete a financial assessment to decide the contribution he had to pay towards his care.

  • Oxfordshire County Council (15 007 968)

    Report Upheld Safeguarding 20-Jun-2016

    Summary: Complaint from a man about the quality of care provided to his late wife. She had a week's respite stay at Huntercombe Hall Care Home. The care home is owned and operated by Caring Homes Healthcare Group Limited.

  • Caring Homes Healthcare Group Limited (15 006 620)

    Report Upheld Safeguarding 20-Jun-2016

    Summary: Complaint from a man about the quality of care provided to his late wife. She had a week's respite stay at Huntercombe Hall Care Home. The care home is owned and operated by Caring Homes Healthcare Group Limited.

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