Adult care services

Recent reports in this category are shown below:

  • Peepal Care Ltd (15 020 743, FR)

    Report Upheld Domiciliary care 21-Sep-2017

    Summary: Adverse findings notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.

  • Lincolnshire County Council (16 007 469)

    Report Upheld Domiciliary care 10-Aug-2017

    Summary: A man complains the council placed his wife in a care home for 10 months because there was no home care available.

  • Nottinghamshire County Council (16 009 251)

    Report Upheld Residential care 27-Jul-2017

    Summary: A man complains he was banned from visiting his partner's mother in a care home.

  • London Borough of Hackney (16 003 210)

    Report Upheld Charging 20-Jul-2017

    Summary: A woman complains the council refused to fund her late mother's care.

  • London Borough of Croydon (16 006 391)

    Report Upheld Transition from childrens services 04-Jul-2017

    Summary: A grandmother complains that London Borough of Croydon has failed to provide her with more than two years respite care after the provider stopped the care package in 2015.

  • Worcestershire County Council (16 002 395)

    Report Upheld Residential care 31-May-2017

    Summary: A man complains that the council withdrew funding for his mother's care despite knowing no-one had the authority to deal with her financial affairs.

  • Warwickshire County Council (15 020 256)

    Report Upheld Assessment and care plan 29-Mar-2017

    Summary: A man complains that the county council and borough council did not support him to move out of residential care to live independently in the community with adequate support.

  • Dudley Metropolitan Borough Council (16 002 186)

    Report Upheld Charging 22-Mar-2017

    Summary: A family complain the council did not give them the option to choose a care home which did not require a 'top-up fee' when it arranged their relative's care.

  • London Borough of Bromley (16 000 780)

    Report Upheld Transition from childrens services 14-Feb-2017

    Summary: A couple complain the council failed to ensure their son had a smooth transition between children's services and adult care services, that there was a gap in the care and support he received and his care package was wrongly reduced.

  • Wokingham Borough Council (14 000 933)

    Report Upheld Residential care 29-Nov-2016

    Summary: A woman complains on behalf of her mother about the care she received while in a care home funded by the authority.