Assessment and care plan


Recent statements in this category are shown below:

  • Bournemouth Borough Council (16 012 922)

    Statement Not upheld Assessment and care plan 12-Jun-2017

    Summary: It was not fault for the Council to reduce Mrs X's provision as a carer for her daughter Miss Y, who is the main service user. Mrs X has refused further support for Miss Y, support which would have also met most of Mrs X's own respite needs. It is not fault in these circumstances for the Council to not give further provision to Mrs X.

  • Suffolk County Council (16 015 350)

    Statement Not upheld Assessment and care plan 12-Jun-2017

    Summary: There was no fault by the Council in a complaint alleging that it wrongly stopped a direct payment the complainant received to cover the cost of his telephone line rental.

  • London Borough of Haringey (16 012 715)

    Statement Upheld Assessment and care plan 12-Jun-2017

    Summary: There was fault in the way the Council considered the questions of domestic tasks and food preparation in Ms X's social care assessment and support plan. It gave unclear and contradictory explanations of how it decided these issues. The Council has agreed to review the assessment in these two areas and clearly explain its decisions. This may result in an increase in the support proposed. If not Ms X will have a chance to make a further complaint. This is a satisfactory remedy.

  • London Borough Of Brent (16 018 478)

    Statement Upheld Assessment and care plan 12-Jun-2017

    Summary: The Council arranged care for Mr J without fully involving him or telling him it would charge for the care provided. It has addressed its failings by apologising, taking action to prevent them from happening again and waiving all the charges. This remedies the injustice to Mr J.

  • London Borough of Islington (16 017 362)

    Statement Upheld Assessment and care plan 12-Jun-2017

    Summary: There was delay by the Council in responding properly to requests for residential care for Mr X. There were some failings in its communications with the family and in the home care service provided. The Council has offered to apologise, change procedures and make a payment to the family of £500. This is a satisfactory remedy.

  • London Borough of Haringey (16 016 221)

    Statement Upheld Assessment and care plan 09-Jun-2017

    Summary: Mrs C complained she felt unable to attend her mother's care review, because the Council failed to make all the changes needed to the document of her mother's previous care assessment in January 2016. As a result the Council involved an advocate, rather than the family, in her mother's care review in January 2017. I found there was fault by the Council.

  • Cumbria County Council (16 008 568)

    Statement Not upheld Assessment and care plan 09-Jun-2017

    Summary: The Ombudsmen found not fault by a council in giving due regard to the location of care homes when identifying a suitable care placement. There was no fault with the council's best interests decision process as appropriate family members were consulted.

  • London Borough of Haringey (16 003 762)

    Statement Not upheld Assessment and care plan 09-Jun-2017

    Summary: Mrs C complained to us the Council should not have decided to put a charge on her mother's property in March 2015. I have not upheld Mrs C's complaint.

  • Northamptonshire County Council (16 004 307)

    Statement Closed after initial enquiries Assessment and care plan 08-Jun-2017

    Summary: The Ombudsman will not investigate this complaint about charges for social care and support. This is because he is unlikely to find evidence of fault.

  • Derbyshire County Council (16 007 410)

    Statement Upheld Assessment and care plan 07-Jun-2017

    Summary: The Council was at fault to seek to make a third party top-up up charge for Mrs X's stay in a care home. It will waive the third party top-up charge.

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