Assessment and care plan


Recent statements in this category are shown below:

  • Somerset County Council (16 005 738)

    Statement Upheld Assessment and care plan 21-Aug-2017

    Summary: There was fault by the Council in failing to provide care to meet Ms C's assessed need in November 2015, in the way the support was terminated by Kylemore and sending the complaint response to the wrong address. To remedy those faults the Council will pay Ms C £1144.

  • Royal Borough of Windsor and Maidenhead Council (16 018 239)

    Statement Not upheld Assessment and care plan 16-Aug-2017

    Summary: The Council was not at fault in the way it decided Mrs Y had deprived herself of capital to reduce the cost of residential care.

  • North Yorkshire County Council (17 005 601)

    Statement Closed after initial enquiries Assessment and care plan 15-Aug-2017

    Summary: The Ombudsman will not investigate Mrs A's late complaint about the Council's failure to provide her with an explanation about the responsibilities involved in direct payments. This is because it is unlikely he would find enough evidence of fault with the actions taken by the Council to warrant an investigation.

  • Durham County Council (17 004 846)

    Statement Closed after initial enquiries Assessment and care plan 15-Aug-2017

    Summary: The Ombudsman will not investigate this complaint that the Council did not tell the complainant she would be charged for a stay in a care home. This is because there is insufficient evidence of fault by the Council.

  • Plymouth City Council (16 018 391)

    Statement Upheld Assessment and care plan 14-Aug-2017

    Summary: The Council's failure to fully review and document Mr X's care and support needs or to make the referrals it agreed to amounts to fault.

  • London Borough of Hackney (16 017 862)

    Statement Upheld Assessment and care plan 14-Aug-2017

    Summary: There was a short delay by the Council in allocating a social worker to complete an assessment of social care needs. The Council apologised and reviewed its procedures. That was an appropriate remedy for the complaint.

  • Luton Borough Council (16 019 147)

    Statement Not upheld Assessment and care plan 11-Aug-2017

    Summary: Mrs X complained about the Council's decision to review the financial assessment for her adult children resulting in backdated day centre charges. The backdated charges were not a result of fault by the Council.

  • Isle of Wight Council (16 015 900)

    Statement Not upheld Assessment and care plan 10-Aug-2017

    Summary: There is no evidence of fault in the Council's social care assessments of Ms X; however it did fail to communicate some key issues with Ms X's carer, Mr Y. The Council has already apologised and agreed to discuss concerns with the officer involved.

  • Wigan Metropolitan Borough Council (17 003 233)

    Statement Closed after initial enquiries Assessment and care plan 10-Aug-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about the Council's assessment of her mother's care needs and its decision to disregard her mother's property when deciding care charges. The Court of Protection and Office of the Public Guardian are better placed to decide the issues at the heart of the complaint.

  • Lincolnshire County Council (16 019 120)

    Statement Upheld Assessment and care plan 08-Aug-2017

    Summary: There was delay by the Council in assessing Mr C's adult social care needs. The Council could not provide directly commissioned care within an appropriate time. Mr B therefore felt obliged to enter into a direct payment arrangement to ensure the care was in place. To remedy the injustice to Mr B the Council will pay him £500.

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