Worcestershire County Council (23 016 006)

Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024

Summary: We will not investigate this complaint about adult social care. This is because a court order covers some of the issues, so we have no power to investigate them. There is not enough evidence of fault in the issues we could investigate to justify an investigation.

Redcar & Cleveland Council (23 016 627)

Statement Closed after initial enquiries Assessment and care plan 05-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s response to his request for care and support. This is because there is not enough evidence of fault in the Council’s actions and further investigation would not lead to different outcome.

West Sussex County Council (23 016 270)

Statement Closed after initial enquiries Assessment and care plan 04-Mar-2024

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his relative, Mr Y’s, adult social care charges. This is because there is insufficient evidence of fault to warrant an investigation.

City of Bradford Metropolitan District Council (22 015 382)

Statement Closed after initial enquiries Assessment and care plan 01-Mar-2024

Summary: We will not investigate this complaint about the Council’s failure to provide Mrs X with direct payments or to initiate safeguarding in relation to her relative Mr Y. This is because the events complained about took place more than 12 months ago and it would have been reasonable for her to bring this complaint to us at the time.

Staffordshire County Council (23 015 737)

Statement Closed after initial enquiries Assessment and care plan 29-Feb-2024

Summary: We will not investigate this complaint about administration charges for adult social care. This is because we are unlikely to find evidence of fault; the Council’s records show the charges were discussed and agreed.

London Borough of Redbridge (23 004 599)

Statement Upheld Assessment and care plan 29-Feb-2024

Summary: The Council failed to act accordingly on some occasions when concerns were raised about Mr Y’s welfare, it failed to follow-up agreed actions and failed to provide Mr Y’s representative with timely information. It then delayed responding to his complaint

Cambridgeshire County Council (23 011 584)

Statement Not upheld Assessment and care plan 29-Feb-2024

Summary: The Council was not at fault in the way it reached a decision not to carry out a retrospective funding assessment for aftercare funding for the late Mr X.

Cambridgeshire County Council (23 006 386)

Statement Upheld Assessment and care plan 28-Feb-2024

Summary: Ms X complains the Council has failed to deal properly with her daughter’s care needs for many years and has failed to respect her powers of attorney for health and welfare and property and affairs. The Council accepts it failed to respect the fact that Ms X can manage her daughter’s finances regardless of whether her daughter lacks the capacity to do so herself. The Council was also at fault over its handling of two mental capacity assessments, as they did not comply with its own statement on how it should approach such assessments. There was also a long delay in making a decision in the daughter’s best interests. This caused avoidable distress which requires an apology and a symbolic payment.

London Borough of Hackney (23 000 583)

Statement Upheld Assessment and care plan 27-Feb-2024

Summary: Miss B complained that the Council had failed to properly consider her application for disability-related expenditure (DRE) in line with the Care Act guidance and the law and delayed in considering her appeal and complaint about the decisions. We found fault with the Council’s approach. The Council has now agreed to include the disputed items as DRE. It has also agreed to pay Miss B £250 and review its procedures for the future.

East Riding of Yorkshire Council (23 009 531)

Statement Upheld Assessment and care plan 26-Feb-2024

Summary: Mr D complained about the actions of the Council in respect of his mother, Mrs B when she needed residential care in September 2020 until she moved to a different care home in September 2022. We have not identified fault in the move to a care home in September 2020 or the decision to move her into the dementia unit in February 2021. But we did find the Council delayed in carrying out a care reassessment after Mr D indicated he wished to move Mrs B to a different setting nearer to him, causing him uncertainty and distress. The Council has agreed to apologise to Mr D, pay him £300 and improve its procedures for the future.