Direct payments


Recent statements in this category are shown below:

  • Royal Borough of Kensington & Chelsea (17 000 960)

    Statement Not upheld Direct payments 03-Oct-2017

    Summary: Mr A complains the Council has acted unreasonably in deciding not to backdate direct payments for his care when it was responsible for the two month delay in setting the payments up. While there was some delay in the direct payment process caused by inadequate Council staffing, there are insufficient grounds to warrant proposing a backdated payment for this period and the Ombudsman will not pursue the complaint any further.

  • Surrey County Council (16 015 153)

    Statement Upheld Direct payments 28-Sep-2017

    Summary: The Council was at fault when it did not specify how Mrs X would pay for transport costs; it will authorise the spending. It was not at fault when it asked her to repay holiday costs from her direct payment account.

  • Warwickshire County Council (16 018 977)

    Statement Not upheld Direct payments 09-Aug-2017

    Summary: The Council was not at fault for refusing to provide a direct payment to Mr X so he could pay for a private appointee service. It must decide whether a direct payment is appropriate, and it has adequately explained why it did not consider this to be the case. The Council was entitled to make this decision.

  • Norfolk County Council (17 003 961)

    Statement Closed after initial enquiries Direct payments 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the charges for his care services. There is no evidence of fault in the way the Council reached its decision to charge Mr B for care services. Only the courts, ultimately, can issue rulings on whether a council has acted unlawfully.

  • Devon County Council (16 017 296)

    Statement Not upheld Direct payments 08-Aug-2017

    Summary: There is no evidence of administrative fault by the Council concerning a decision to cancel direct payments for Mrs C in 2015 and not to reinstate them in 2016.

  • Luton Borough Council (17 002 290)

    Statement Not upheld Direct payments 02-Aug-2017

    Summary: There was no fault in the way the Council dealt with Mrs X's request to employ a relative through direct payments to act as a personal assistant.

  • Sheffield City Council (16 013 915)

    Statement Not upheld Direct payments 31-Jul-2017

    Summary: There was no fault in the way the Council considered Ms X's care needs when completing a support plan and deciding her direct payments.

  • Hertfordshire County Council (17 005 184)

    Statement Closed after initial enquiries Direct payments 28-Jul-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the council's decision to recover overpayment of a carers direct payment. This is because it is unlikely he would find fault with the council's actions.

  • Luton Borough Council (17 002 969)

    Statement Closed after initial enquiries Direct payments 28-Jul-2017

    Summary: The Ombudsman will not investigate Mr A's complaint about the Council's decision to backdate charges for services he has received. This is because it is unlikely he would find fault with the Council's actions.

  • Kent County Council (17 005 847)

    Statement Closed after initial enquiries Direct payments 28-Jul-2017

    Summary: Mr C complains about non-payment for his work as a personal assistant. The Ombudsman cannot investigate this complaint. The Council was not responsible for paying Mr C.

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