Direct payments


Recent statements in this category are shown below:

  • Liverpool City Council (16 010 550)

    Statement Upheld Direct payments 19-Apr-2017

    Summary: The Council's delay in providing Mr and Mrs X with support and respite amounts to fault causing an injustice. The Council's failure to provide information about Mr X's contribution towards the cost of his care and the way this was calculated also amounts to fault.

  • Sandwell Metropolitan Borough Council (16 011 288)

    Statement Upheld Direct payments 07-Apr-2017

    Summary: There is no fault in the Council's decision not to increase Mrs X's direct payments to reflect the care provider's increased fees. There is fault with how it has handled the matter and it delayed in re-assessing Mrs X's needs.

  • Derby City Council (16 011 429)

    Statement Upheld Direct payments 04-Apr-2017

    Summary: The apology already provided is a suitable remedy for the Council's delay in starting direct payments as it also provided a managed service throughout this time.

  • Sheffield City Council (15 017 827)

    Statement Upheld Direct payments 03-Apr-2017

    Summary: Mrs C complained to us about the council's reassessment of her needs, which resulted in a reduction in her care support. There was no fault with the way in which the Council made its decision. However, there was a delay in dealing with Mrs C's complaint

  • St Helens Metropolitan Borough Council (16 014 657)

    Statement Not upheld Direct payments 30-Mar-2017

    Summary: The Council was not at fault in the way it dealt with payment to Ms Y's carers through a managed direct payment.

  • London Borough Of Brent (16 004 453)

    Statement Upheld Direct payments 20-Mar-2017

    Summary: Mr C complained that the Council failed to treat some items that he has to pay for, as disability related expenses. I found no fault in the way the Council reached its decision. However, Mr C did experience an unreasonable delay.

  • Sandwell Metropolitan Borough Council (16 011 213)

    Statement Upheld Direct payments 20-Mar-2017

    Summary: The Council decided Miss A does not have care and support needs following an initial assessment. The Ombudsman has not found fault with its decision but it should have given Miss A a clear written explanation.

  • Norfolk County Council (16 009 557)

    Statement Upheld Direct payments 20-Mar-2017

    Summary: Ms C complained the Council should not ask her to repay (all of) the direct payments that the Council says she has misspent, because she had to spend it on items that she needs. I found there was only fault in the way the Council dealt with her needs for a 'massage'.

  • Hertfordshire County Council (16 007 938)

    Statement Upheld Direct payments 16-Mar-2017

    Summary: Mr G complains the Council wrongly withdrew his direct payments. It also recouped an overpayment of £322 in one month leaving Mr G without care. The Council was not at fault for ending the direct payments but it was at fault in that it should have recouped the overpayment in instalments. The Council must apologise, pay Mr G compensation and take steps to prevent similar failures.

  • Lincolnshire County Council (16 011 270)

    Statement Upheld Direct payments 13-Mar-2017

    Summary: The Council failed to deal properly with Mrs M's request for direct payments for her husband. It needs to pay him what it should have paid him since November 2015.

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