Domiciliary care


Recent statements in this category are shown below:

  • Mavam Community Limited (17 008 676)

    Statement Not upheld Domiciliary care 04-Oct-2017

    Summary: I have discontinued my investigation because Mavam Community Ltd is not an adult social care provider. It was not registered with CQC when Miss A received a service and it did not provide personal care. So the Ombudsman has no power to investigate the service it provided.

  • Apex Prime Care Ltd (16 018 632)

    Statement Upheld Domiciliary care 04-Oct-2017

    Summary: Mr and Ms C complained the care provider failed, on several occasions, to inform them when visits were late, early or unannounced. I have upheld the complaint.

  • Carewatch (Morecambe) (17 004 080)

    Statement Closed after initial enquiries Domiciliary care 03-Oct-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint her care provider did not give her enough notice when it withdrew care services in her area. This is because the provider apologised and offered to reinstate the services. The Ombudsman is satisfied with these actions and could not provide Mrs X with a different outcome.

  • AMG Nursing and Care Services - Stafford and Stoke-on-Trent (16 019 489)

    Statement Not upheld Domiciliary care 29-Sep-2017

    Summary: The alleged financial abused carried out by a carer was not a result of any fault by the care agency. It had appropriate management controls in place and took action once it became aware of the carer's actions. However its referral to the Disclosure and Barring Service was delayed, but this did not cause any injustice to the complainant.

  • A H Care Ltd (16 012 319)

    Statement Upheld Domiciliary care 28-Sep-2017

    Summary: The complainant self-funded his own care. His representative complains about the care he received. I have upheld the complaint, because of concerns about some of the issues complained about. But the apology and changes already provided by the care provider are suitable remedies.

  • Right Care (Domiciliary Care Agency) Limited (16 006 243)

    Statement Not upheld Domiciliary care 28-Sep-2017

    Summary: There was fault in the Care Agency's responses to Mrs X's complaints. But, these responses did not in themselves cause injustice to Mrs Y and Mrs X.

  • Isle of Wight Council (16 002 631)

    Statement Upheld Domiciliary care 26-Sep-2017

    Summary: There was fault by the Council when it made arrangements with a private provider to care for Mrs X. It failed to ensure financial contributions were properly explained to her father. Also, the care provider failed to keep proper records about Mrs X's finances. The Council has agreed to a remedy for the injustice caused by these faults and to ensure practices are improved in future.

  • Plymouth City Council (17 006 287)

    Statement Closed after initial enquiries Domiciliary care 26-Sep-2017

    Summary: The Ombudsman will not investigate Ms A's complaints about the care provided to her step mother, Mrs B. This is because the care provider has apologised for the failings and it is unlikely the Ombudsman could achieve any more than that.

  • Blackpool Borough Council (17 008 279)

    Statement Closed after initial enquiries Domiciliary care 26-Sep-2017

    Summary: The Ombudsman will not investigate Mrs M's complaint about her mother's care charges. An investigation is unlikely to find the Council is at fault for charging for cancelled home care visits.

  • East Sussex County Council (17 007 503)

    Statement Closed after initial enquiries Domiciliary care 20-Sep-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about his mother, Mrs X's, care charges. The Council carried out a financial assessment and it is unlikely further investigation would find fault.

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