Recent statements in this category are shown below:

  • Durham County Council (16 016 814)

    Statement Upheld Charging 19-Jun-2017

    Summary: Ms C complained that the first four weeks of her care at home should have been free intermediate care. In addition, she says the Council failed to stop the debt recovery letters she received, in a timely manner. I found fault by the Council with regards to Ms C's second complaint.

  • Darlington Borough Council (16 015 851)

    Statement Not upheld Charging 15-Jun-2017

    Summary: There is no fault in the way the Council carried out Mr X's financial assessment and found him new accommodation.

  • Poole Borough Council (16 016 313)

    Statement Upheld Charging 13-Jun-2017

    Summary: The Council's failure to fully record its discussions with Mr X, Mrs Y and Mrs Z in relation to the financial assessment and possible contribution towards the cost of Mrs Y's care package amounts to fault. The delay in carrying out the financial assessment and subsequent delay in notifying Mrs Y of the contribution due also amounts to fault. These faults have caused Mrs Y an injustice.

  • London Borough of Havering (16 017 048)

    Statement Upheld Charging 12-Jun-2017

    Summary: The Council did not deal properly with the charges for Mrs B's care as it did not tell her or her son what the cost would be. It needs to waive any charges which exceeded £115 a week. It also needs to take action to ensure it complies with its statutory duties.

  • Worcestershire County Council (16 011 726)

    Statement Upheld Charging 12-Jun-2017

    Summary: The Council did not make reasonable adjustments to the advice and information it gave to Mr B on charges for home care. Had Mr B been supported to understand the Council's charging policy, on a balance of probability, he would not have agreed to have home care. So the Council has accepted my recommendation to waive the invoice and apologise.

  • Lancashire County Council (16 016 998)

    Statement Upheld Charging 08-Jun-2017

    Summary: The complainant says the Council misled him into agreeing to pay top-up fees for his mother's terminal care which he could not afford and knew nothing about. I consider the complainant may have had some knowledge of top-up payments but there is no evidence the Council satisfied itself sufficiently to decide he was willing and or able to pay. The Council is therefore at fault and the complainant should not be asked to pay the top-up fees.

  • Staffordshire County Council (17 001 151)

    Statement Closed after initial enquiries Charging 26-May-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's delay in invoicing her husband for his care. This is because the Council has apologised and implemented new processes so there is no unremedied injustice for the Ombudsman to investigate.

  • Swindon Borough Council (16 017 767)

    Statement Upheld Charging 26-May-2017

    Summary: The Council's records of information about charging and funding given to the family of a man who was moving into residential care were not detailed enough. This means that there is doubt about the information given. On balance the family may have wrongly been caused a raised expectation that their father would not have to pay towards his care in a nursing home.

  • Lincolnshire County Council (16 010 469)

    Statement Upheld Charging 25-May-2017

    Summary: the Council has amended its calculation of Mr B's mother's disability related expenditure to reflect the receipts provided. An apology is satisfactory remedy for the delay and for failing to tell Mr B's mother about the implications of the change in policy.

  • Calderdale Metropolitan Borough Council (16 017 950)

    Statement Upheld Charging 24-May-2017

    Summary: The Council has unclear information about charges for community based social care. It has agreed to change the information leaflet. The Council has not always provided Ms Y with correct information. The Council should apologise to Ms Y for this. There is no fault in the Council's current assessment of Ms Y's charges.