Devon County Council (25 000 402)

Statement Closed after initial enquiries Safeguarding 04-May-2026

Summary: Mrs A complains about the Council. Her complaints relate to the care of her parents at multiple care homes between 2021 and 2024. We will not investigate this complaint because it is late.

Bath and North East Somerset Council (25 008 965)

Statement Not upheld Safeguarding 04-May-2026

Summary: Mr X complained the Council started a safeguarding enquiry without completing a formal mental capacity assessment for his mother, Mrs Y. He also says the Council failed to consult with him and his brother during the process. We do not find the Council was at fault.

West Northamptonshire Council (25 018 469)

Statement Closed after initial enquiries Safeguarding 04-May-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to safeguard her relative, Mr Y. Some of the complaint is late and there is no worthwhile outcome achievable by our investigation. It is appropriate for the Council to address any new matters through its complaints procedure.

Lancashire County Council (25 006 947)

Statement Upheld Safeguarding 30-Apr-2026

Summary: The Council and its commissioned Care Home were not at fault in their assessments of Mrs X’s needs, or in the planning of her care. The Care Home was at fault in its care of Mrs X’s continence and toileting needs in October 2024, which caused Mr X distress and impacted Mrs X’s dignity. It was also at fault in its record keeping at that time, which caused Mr X uncertainty. The Council was not at fault in its enquiries into two safeguarding incidents, but failed to share a detailed outcome with Mr X, which caused him uncertainty. The Council should agree to apologise to Mr X for the distress and uncertainty caused to him by the faults.

Swindon Borough Council (25 012 033)

Statement Closed after initial enquiries Safeguarding 29-Apr-2026

Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault in how the Council decided the adult was not at risk. The adult has since died and no longer needs safeguarding, so there would be no worthwhile outcome to achieve from an investigation. The complainant’s disappointment at how the Council handled the matter would not be a significant enough injustice to justify our further involvement.

Wigan Metropolitan Borough Council (25 017 987)

Statement Closed after initial enquiries Safeguarding 29-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision to seek a financial appointee for her son because there is not enough evidence of fault. And we will not investigate Ms X’s complaint that the Council has blocked her access to her son because this is premature.

Blackpool Borough Council (25 006 179)

Statement Closed after initial enquiries Safeguarding 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the care and support provided by the Council. This is because parts of the complaint are late, and there is not enough evidence of fault to justify investigating.

London Borough of Hammersmith & Fulham (25 017 974)

Statement Closed after initial enquiries Safeguarding 27-Apr-2026

Summary: We will not investigate this complaint about how a care provider and the Council considered Miss X’s safeguarding disclosures or provided her with support to move to different accommodation. Further investigation by us would not lead to a different outcome and there is no worthwhile outcome achievable by our involvement.

Warrington Council (24 017 488)

Statement Not upheld Safeguarding 26-Apr-2026

Summary: We upheld a complaint made by Mr B about a form used by the Alternative Futures Group when a user of its services is at end of life. We found the form caused unnecessary confusion. The Provider did not offer enough advice to staff on how to complete it, including how it recorded efforts to meet someone’s last wishes. Nor did it ask if the person completing the form if they wanted their wishes shared before death. We considered these faults caused Mr B some unnecessary distress when he learnt his brother had completed such a form before he died. However, we did not agree the form created an entitlement for Mr B to benefit from his brother’s estate. At the end of this statement, we ask the Alternative Futures Group to apologise, make a symbolic payment to Mr B and make service improvements to prevent a repeat.

London Borough of Havering (25 009 308)

Statement Not upheld Safeguarding 22-Apr-2026

Summary: Mr X complains about the Council’s involvement in the cleaning of his property following an admission to hospital. We find no fault in the Council’s actions, which were in line with its duties. It took appropriate steps to safeguard and support him.