Luton Borough Council (24 019 000)

Statement Upheld Safeguarding 23-Sep-2025

Summary: Ms X complained the Council has failed to properly investigate or take appropriate action in relation to safeguarding concerns raised in relation to Mrs Y. She also complained about poor communication and a failure to keep her informed. We found there is no evidence of fault in the way the Council responded to concerns about Mrs Y’s wellbeing. However the Council’s poor communication and failure to keep Ms X informed is fault. This fault has caused Ms X distress, worry and uncertainty. The Council will apologise and make a payment to remedy this injustice.

Leicestershire County Council (25 004 950)

Statement Closed after initial enquiries Safeguarding 23-Sep-2025

Summary: We will not investigate this complaint about the Council’s involvement in a safeguarding enquiry, in which Mr X was the alleged perpetrator. There is insufficient evidence of fault by the Council. Other matters are best considered by the Information Commissioner.

Westmorland and Furness Council (24 013 697)

Statement Upheld Safeguarding 22-Sep-2025

Summary: Ms X complains the Council did not properly investigate a safeguarding referral. She also complaints it delayed providing her with a copy of its report and communicated with her poorly. She says this caused her and her family avoidable and unnecessary distress. We find no fault with the Council’s safeguarding investigation. We find fault with the Council’s communication and delay providing Ms X with the report, which caused Ms X injustice. We are satisfied the action taken by the Council has remedied the injustice to Ms X.

London Borough of Bexley (24 017 773)

Statement Closed after initial enquiries Safeguarding 22-Sep-2025

Summary: We will not investigate this complaint about bullying in supported living accommodation because there is not enough evidence of fault to justify investigating.

Oldham Metropolitan Borough Council (25 005 770)

Statement Closed after initial enquiries Safeguarding 21-Sep-2025

Summary: We will not investigate this complaint about the Council providing insufficient support to Ms X and its communication with her daughter. This is because there is not enough evidence of fault by the Council and there is no worthwhile outcome achievable by us investigating.

London Borough of Harrow (25 002 500)

Statement Closed after initial enquiries Safeguarding 17-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Blackburn with Darwen Council (25 004 288)

Statement Closed after initial enquiries Safeguarding 16-Sep-2025

Summary: We will not investigate this complaint about the way the Council responded to safeguarding concerns Miss B raised about family members. Any injustice is not significant enough to justify our involvement.

Dudley Metropolitan Borough Council (25 003 224)

Statement Closed after initial enquiries Safeguarding 16-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council arranging for her relative, Mrs Y, to live with Mr Z on discharge from hospital. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Essex County Council (25 004 028)

Statement Closed after initial enquiries Safeguarding 15-Sep-2025

Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The Council has now agreed to consider Ms B’s complaint.

Bolton Metropolitan Borough Council (25 003 718)

Statement Closed after initial enquiries Safeguarding 14-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s support to Mr Y (deceased). This is because the issues Miss X complained of are more than 12 months old and there are no good reasons why she did not complain sooner. We also would not be able to achieve what Miss X wants and there is another body better placed to consider part of her complaint.