Leicester City Council (25 001 533)

Statement Closed after initial enquiries Safeguarding 25-Aug-2025

Summary: We will not investigate this complaint about the outcome of safeguarding enquiries. Further investigation would not lead to a different outcome.

Royal Borough of Kensington & Chelsea (25 002 639)

Statement Closed after initial enquiries Safeguarding 25-Aug-2025

Summary: We will not investigate this complaint about the Council’s responses to Mrs X’s complaints about care failings at her former place of work. This is because it is unlikely we could achieve anything worthwhile and there are more suitable agencies better addressed to deal with her complaints.

London Borough of Lambeth (24 022 555)

Statement Closed after initial enquiries Safeguarding 19-Aug-2025

Summary: We will not investigate this complaint about the Council’s response to the complainant’s safeguarding referral. Part of the complaint is late and there is no good reason the complainant could not have come to us sooner. It is unlikely an investigation would find fault with the Council for more recent events.

London Borough of Brent (25 006 162)

Statement Closed after initial enquiries Safeguarding 19-Aug-2025

Summary: We will not investigate this complaint about Ms X’s contact with the Council. This is because further investigation would not lead to a different outcome.

London Borough of Haringey (24 014 203)

Report Upheld Safeguarding 19-Aug-2025

Summary: Ms X complained the Council did not act when she raised concerns about Mr Y’s welfare. She also complained about the Council’s handling of her complaint. Ms X said the Council’s actions caused distress to Mr Y, his family and Ms X. The Council was at fault. It has not evidenced it considered if it needed to act to safeguard Mr Y. This left Mr Y at risk of harm and caused Ms X, Mr Y and his family uncertainty. The Council’s complaint handling was poor and this caused frustration to Ms X.

Sandwell Metropolitan Borough Council (25 002 045)

Statement Closed after initial enquiries Safeguarding 18-Aug-2025

Summary: We will not investigate this complaint about failure to respond to adult social care concerns through its safeguarding process. Although this caused frustration and upset, it is not significant injustice to justify an Ombudsman investigation. The Council responded to concerns through its complaint process, and regularly reviews the care package.

Essex County Council (25 009 073)

Statement Closed after initial enquiries Safeguarding 17-Aug-2025

Summary: Ms X is complaining about the care and support provided to her father, Mr Y, by Essex County Care Ltd, Essex Partnership University NHS Foundation Trust and Essex County Council. We will not investigate Ms X’s complaint due to the time that has passed since the events she is complaining about took place.

London Borough of Harrow (24 015 889)

Statement Not upheld Safeguarding 14-Aug-2025

Summary: Mrs X complained the Council failed to safeguard her mother, Ms Y, who currently lives in sheltered accommodation. Mrs X said the Council did not properly consider whether Ms Y was able to make decisions about where she wanted to live and her care and support needs. We ended our investigation as the Council had investigated the concerns and offered an appropriate remedy for the distress and frustration caused by the faults identified. It would be unlikely to achieve anything more with a further investigation. In addition, the Council has not had the opportunity to consider Mrs X’s new complaints.

London Borough of Bexley (25 002 809)

Statement Closed after initial enquiries Safeguarding 14-Aug-2025

Summary: We will not investigate this complaint about the Council’s decision to restrict its contact with Mr X. This is because there is insufficient evidence of fault by the Council.

West Sussex County Council (24 017 707)

Statement Closed after initial enquiries Safeguarding 12-Aug-2025

Summary: We will not investigate Mr X’s complaint about how the Council responded to safeguarding referrals about his welfare. There is not enough evidence of fault to justify our involvement.