London Borough of Enfield (25 018 041)

Statement Upheld Safeguarding 21-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s unannounced visit at her home. The Council has remedied any injustice through its complaints process. Investigation by us would not achieve anything more.

London Borough of Hammersmith & Fulham (25 025 811)

Statement Closed after initial enquiries Safeguarding 21-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing to initiate a safeguarding investigation in relation to his mother, Mrs Y. This is because there is insufficient evidence of fault by the Council.

North Yorkshire Council (24 017 167)

Statement Upheld Safeguarding 20-Apr-2026

Summary: Mr Y complains about several aspects of the Council’s involvement in meeting his care, support and accommodation needs, including the actions of the allocated social worker at the time. We found there was delay in securing advocacy services and delays in providing some minor adaptations to Mr Y’s new property. The Council has agreed to complete the remedial actions listed at the end of this statement. There is no fault in the other parts of the complaint.

Cheshire East Council (25 020 481)

Statement Closed after initial enquiries Safeguarding 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about the conduct of social workers during a home visit. There is no worthwhile outcome achievable by our involvement and his concerns are better placed with Social Work England.

Leicester City Council (25 017 749)

Statement Closed after initial enquiries Safeguarding 14-Apr-2026

Summary: We will not investigate this complaint about a social worker disclosing information provided by Mr X to another person. This is a matter of an alleged data breach. The Information Commissioner would be better placed than us to consider it as they have powers to determine if there was a breach, and to impose penalties. We lack similar powers. It would also be reasonable for Mr X to go to court to seek damages in the event that any breach may have affected his commercial interests.

Southend-on-Sea City Council (25 017 038)

Statement Closed after initial enquiries Safeguarding 12-Apr-2026

Summary: We will not investigate Mr X’s complaint about a safeguarding matter because there is insufficient evidence of fault by the Council.

Calderdale Metropolitan Borough Council (25 008 868)

Statement Upheld Safeguarding 09-Apr-2026

Summary: Mr X complained about the care provided to his late mother, Mrs Y, by care providers on the Council’s behalf. Mr X also complained the Council failed to act on his reports and safeguarding concerns. Mr X was unhappy with the Council’s communication. The Council was at fault for two missed visits to his mother and a carer falling asleep during a shift. The Council was also at fault for its communication with Mr X. This caused Mr X uncertainty and frustration. The Council was not at fault for how it investigated his complaint or in its actions regarding the safeguarding concerns. The Council has agreed to apologise to Mr X and has offered to make him a payment.

Brighton & Hove City Council (25 018 525)

Statement Closed after initial enquiries Safeguarding 08-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to not conduct a safeguarding investigation in relation to her late mother’s care at its nursing home. This is because there is insufficient evidence of fault by the Council.

Kent County Council (25 016 628)

Statement Closed after initial enquiries Safeguarding 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s response to safeguarding concerns. This is because there is insufficient evidence of fault by the Council.

Essex County Council (25 007 175)

Statement Upheld Safeguarding 29-Mar-2026

Summary: Miss B complained the Council did not consider all evidence in reaching its safeguarding outcome. There was fault by the Council. It failed to communicate with Miss B about its consideration of the information she raised with it and explain why this did not change the safeguarding outcome. Miss B suffered distress and frustration. The Council has agreed to apologise to Miss B, make a symbolic payment and issue a staff briefing.