Safeguarding


Recent statements in this category are shown below:

  • London Borough of Waltham Forest (17 009 406)

    Statement Closed after initial enquiries Safeguarding 06-Oct-2017

    Summary: The Ombudsman cannot investigate this complaint alleging the Council has breached a court order. The Ombudsman has no power to enforce a legal judgement.

  • Sefton Metropolitan Borough Council (17 008 928)

    Statement Closed after initial enquiries Safeguarding 06-Oct-2017

    Summary: The Ombudsman will not investigate Mr D's complaint the Council has not complied with his recommendations. It is unlikely we would find fault by the Council. We will not reinvestigate the complaint the Council allowed a carer to misspend Mr D's son's money.

  • Essex County Council (16 016 334)

    Statement Upheld Safeguarding 28-Sep-2017

    Summary: The Council was not at fault in the way in which it carried out a safeguarding enquiry into Mrs X's concerns about domiciliary care provided to her mother Mrs Y.

  • London Borough of Hillingdon (16 010 435)

    Statement Upheld Safeguarding 27-Sep-2017

    Summary: Ms X complains about the Council's delay in carrying out a safeguarding investigation. The Ombudsmen find some evidence of fault in the Council's record-keeping, in communicating with Ms X and delay in an investigation. The Council has now apologised to Ms X for its poor communication and this is a suitable remedy. There is no evidence of fault on the part of the Trust or CCG.

  • Lincolnshire County Council (16 015 126)

    Statement Closed after initial enquiries Safeguarding 22-Sep-2017

    Summary: The Ombudsman will not investigate Miss B's and Mrs C's complaints for Mr D that the Council has failed to arrange suitable care according to their wishes, and its officers have treated them badly and refused to listen to them. We can neither decide they are suitable representatives for him nor achieve a worthwhile result while the matters in the complaint are before the Court of Protection

  • Essex County Council (15 017 662)

    Statement Upheld Safeguarding 21-Sep-2017

    Summary: Mrs C complained about the way in which the Council failed to properly communicate with her during its safeguarding and complaint investigation. I have upheld the complaint.

  • Cornwall Council (17 007 814)

    Statement Closed after initial enquiries Safeguarding 20-Sep-2017

    Summary: The Ombudsman cannot investigate Mr A's complaints about the Council's decision to take court action against him. This is because the Ombudsman cannot consider matters decided by a court. The Ombudsman will not investigate Mr A's complaints about Ms B's living arrangements because it would be reasonable for Mr A to ask the Court of Protection to consider his views about where she should live.

  • Blackburn with Darwen Council (17 000 621)

    Statement Closed after initial enquiries Safeguarding 18-Sep-2017

    Summary: The Ombudsman will not investigate Mrs A's late complaints alleging the Council failed to safeguard her late mother, Mrs B, between 2010 and 2014. This is because there are no good reasons to disapply the law to investigate these matters now.

  • North Yorkshire County Council (16 014 392)

    Statement Closed after initial enquiries Safeguarding 08-Sep-2017

    Summary: The Ombudsman will not investigate Mrs B's complaint about the way the Council treated her brother, Mr C, when safeguarding allegations were made against him. We could not achieve more for her than the Council's response to her complaint has already provided, and we cannot investigate the Council's actions towards its staff, so an investigation is not warranted.

  • London Borough of Newham (16 013 457)

    Statement Closed after initial enquiries Safeguarding 05-Sep-2017

    Summary: There is no evidence that the Council was at fault in the way it responded to Mr X's complaints. The Ombudsman cannot investigate his complaint about actions which took place in 2014. Mr X has complained to the Information Commissioner about other aspects of his complaint.

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