Essex County Council (25 007 175)

Statement Upheld Safeguarding 29-Mar-2026

Summary: Miss B complained the Council did not consider all evidence in reaching its safeguarding outcome. There was fault by the Council. It failed to communicate with Miss B about its consideration of the information she raised with it and explain why this did not change the safeguarding outcome. Miss B suffered distress and frustration. The Council has agreed to apologise to Miss B, make a symbolic payment and issue a staff briefing.

Norfolk County Council (25 010 841)

Statement Not upheld Safeguarding 29-Mar-2026

Summary: Mrs X complained the Council failed to properly respond to her concerns about the Adult Social Care support for her neighbour. We have found no fault by the Council.

Sheffield City Council (25 028 687)

Statement Closed after initial enquiries Safeguarding 26-Mar-2026

Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures and recorded safeguarding information. There is not enough evidence of fault to justify investigating this complaint.

Essex County Council (25 014 860)

Statement Closed after initial enquiries Safeguarding 24-Mar-2026

Summary: We will not investigate this complaint about adult safeguarding. The Council’s actions do not cause the claimed injustice of the complainant losing her job. Correcting data held about the complainant is better considered by the Information Commissioner’s Office.

Warwickshire County Council (25 016 404)

Statement Closed after initial enquiries Safeguarding 24-Mar-2026

Summary: We will not investigate this complaint about the Council taking no further action following a safeguarding referral. We are unlikely to find fault with the Council, and we cannot investigate the National Health Service.

Birmingham City Council (25 016 358)

Statement Closed after initial enquiries Safeguarding 23-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s safeguarding concerns relating to his mother. The Council agreed to carry out a further Section 42 enquiry, including a new mental capacity assessment and independent advocacy. We could not achieve anything further by investigating.

Plymouth City Council (25 005 330)

Statement Upheld Safeguarding 17-Mar-2026

Summary: Mrs X complained about the actions of the care provider commissioned by the Council to provide residential care for her late mother, Mrs Z. Mrs X complained the care provider failed to properly investigate safeguarding concerns. She also complained about the conduct of the staff members who carried out the investigation. Mrs X said the care provider’s actions contributed to her mother’s death and worsened her own distress at a time of grief. We found fault. The Council has agreed to provide an apology and a financial remedy to Mrs X and review the service improvement plan regarding the care provider.

Nottingham City Council (25 013 955)

Statement Closed after initial enquiries Safeguarding 17-Mar-2026

Summary: We will not investigate Ms X’s complaint about how the Council recorded her concerns about her mother and its failure to consult with her about her mother’s care. There is not enough evidence of fault to justify an investigation.

Essex County Council (25 015 918)

Statement Closed after initial enquiries Safeguarding 16-Mar-2026

Summary: We will not investigate this complaint about the Council’s adult safeguarding enquiry. We could not achieve a more meaningful outcome by investigating the matter.

Sheffield City Council (24 022 698)

Statement Not upheld Safeguarding 12-Mar-2026

Summary: Mrs X complained about the Council’s safeguarding investigation into allegations she made about her care provider. There was no fault in the Council’s handling of Mrs X’s safeguarding concerns.