Central Bedfordshire Council (25 001 074)

Statement Upheld Refuse and recycling 27-Jan-2026

Summary: Mr X suffered unnecessary frustration and distress because the Council repeatedly failed to collect his bins. The Council was right to apologise and monitor Mr X’s bin collections.

Epping Forest District Council (24 019 700)

Statement Upheld Other 27-Jan-2026

Summary: Mrs X complained about the Council’s actions related to high hedges and trees in gardens close to hers. We found fault because the Council did not issue documentation about the required height of the trees creating the hedge when it should have done which meant Mrs X was not given appeal rights linked to this change. We also found fault because the Council did not properly respond to Mrs X’s complaints. These faults caused Mrs X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make a payment to her, issue relevant documentation and issue guidance to officers.

Darlington Borough Council (25 012 316)

Statement Closed after initial enquiries Other 27-Jan-2026

Summary: We will not investigate this complaint about the Council not allowing Mr X a fair hearing about his rescue dogs. The law prevents us from investigating matters that have been considered in court.

Waverley Borough Council (25 012 460)

Statement Closed after initial enquiries Licensing 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council granting several annual licences to a business in his area to put tables and chairs on land near the premises. There is not enough significant personal injustice to Mr X caused by the matters complained of to warrant us investigating. We also cannot achieve the outcomes he seeks.

Cornwall Council (25 013 698)

Statement Closed after initial enquiries Licensing 27-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of license conditions. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.

Eastbourne Borough Council (25 011 649)

Statement Closed after initial enquiries Refuse and recycling 27-Jan-2026

Summary: We will not investigate this complaint about delays in the Council replacing Mr X’s garden waste dustbin. Mr X’s injustice is not significant enough to warrant our involvement.

Liverpool City Council (25 011 814)

Statement Closed after initial enquiries Cemeteries and crematoria 27-Jan-2026

Summary: We will not investigate this complaint about the Council refusing to relocate a plaque at a crematorium which the complainant thinks has been moved. There is insufficient evidence of fault in the way the Council reached its decision, and our continued involvement is unlikely to lead to a different outcome.

Birmingham City Council (25 005 004)

Statement Upheld Refuse and recycling 26-Jan-2026

Summary: Mrs X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Mrs X is fault. As Mrs X is unable to dispose of the waste herself she has had to find ways to manage the uncollected waste left at her property for an extended period of time. The Council will apologise and make a payment to Miss X.

Birmingham City Council (25 005 730)

Statement Upheld Refuse and recycling 26-Jan-2026

Summary: Mrs X complained that although she should receive assisted collections the Council had repeatedly failed to collect her household waste while collecting her neighbours’. Mrs X also complained that when her bin is emptied the collection crew leave her bin on the pavement rather than return it to her property. We found the Council’s repeated failed to collect Mrs X’s household waste and return her bin in line with its assisted collection service is fault. This fault has caused Mrs X an injustice. She has had find ways to manage the uncollected her waste left at her property and has faced difficulties in retrieving her bin when it is not returned. The Council will apologise and make a symbolic payment to Mrs X.

Dacorum Borough Council (25 012 172)

Statement Closed after initial enquiries Antisocial behaviour 26-Jan-2026

Summary: We will not investigate this complaint about the Council’s response to reports of anti-social behaviour. This is because there is not enough evidence of fault to justify our involvement.