Huntingdonshire District Council (24 022 840)

Statement Not upheld Trees 16-Dec-2025

Summary: There was no fault in the way the Council made and confirmed a new Tree Preservation Order. We cannot investigate Mr X’s other complaints about the Council’s handling of his applications for work to trees under the Tree Preservation Order and its decision. Mr X appealed a decision to the Planning Inspectorate which is the appropriate body to look at the Council’s decisions and the decision-making process.

Birmingham City Council (25 003 129)

Statement Upheld Refuse and recycling 16-Dec-2025

Summary: Miss X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Miss X is fault. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X.

Lincoln City Council (25 010 401)

Statement Upheld Refuse and recycling 16-Dec-2025

Summary: We will not investigate this complaint about Mr X’s bin collections because it would not add anything to the investigation and outcome provided by the Council.

South Kesteven District Council (25 010 535)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council not ordering a neighbour to remove waste from their property, and about complaint-handling delay. There is not enough evidence of Council fault to warrant us investigating. There is insufficient significant personal injustice caused to Mr X by the Council to justify an investigation. We also cannot achieve the outcome he seeks. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint.

South Staffordshire District Council (25 010 563)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue an abatement notice about a light shining into Mr X’s house. This is because there is not enough evidence of fault to warrant an investigation.

Salford City Council (25 010 913)

Statement Closed after initial enquiries Licensing 16-Dec-2025

Summary: We will not investigate this complaint about the Council issuing a financial penalty for a breach of licensing conditions. This is because there is not enough evidence of fault.

Liverpool City Council (25 011 482)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate this complaint about the Councils street cleansing vehicles. There is no worthwhile outcome achievable by our involvement.

Bristol City Council (25 009 903)

Statement Closed after initial enquiries Refuse and recycling 16-Dec-2025

Summary: We will not investigate this complaint about missed waste collections. This is because there is not enough evidence of fault to justify investigating.

Tandridge District Council (25 013 108)

Statement Closed after initial enquiries Licensing 16-Dec-2025

Summary: We cannot investigate the actions of the Council in connection with renewal of licence applications for a dog boarding business and a cattery. This is because the complainant has used his statutory right of appeal to the Magistrate’s Court, so this lies outside our jurisdiction.

London Borough of Enfield (24 012 457)

Statement Closed after initial enquiries Antisocial behaviour 15-Dec-2025

Summary: We will not investigate Mr X’s complaint the Council failed to take enforcement action against his neighbour for fly tipping. There is not enough evidence of fault to justify our involvement.