St Albans City Council (24 019 295)

Statement Closed after initial enquiries Noise 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s investigation into an alleged statutory nuisance from a neighbouring business. This is because there is not enough evidence of fault to justify investigating.

London Borough of Hillingdon (24 009 135)

Statement Upheld Other 30-Sep-2025

Summary: Mr X complained about the Council’s failure to take prompt and effective enforcement action to prevent the anti-social activities of a neighbouring business. We found the Council to be at fault because it allowed the case to drift and there was poor communication with Mr X. To remedy his frustration and distress, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.

Manchester City Council (24 020 850)

Statement Upheld Refuse and recycling 30-Sep-2025

Summary: Mr X complained the Council repeatedly missed waste collections from his property and failed to deal with reports of fly-tipping and stolen bins, causing frustration and distress. We found the Council at fault, and it agreed to apologise and make payments for the distress it caused. We also found the Council should act to improve its processes and internal communication.

Test Valley Borough Council (25 000 334)

Statement Closed after initial enquiries Other 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action regarding Mrs X’s neighbour and the condition of their gardens. This is because an investigation would be unlikely to find fault with the Council’s actions.

Birmingham City Council (25 004 136)

Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to collect waste bins due to industrial action. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.

Guildford Borough Council (25 004 140)

Statement Closed after initial enquiries Drainage 30-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the responsibility for cables in a culvert next to Mr X’s property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Walsall Metropolitan Borough Council (25 004 506)

Statement Closed after initial enquiries Antisocial behaviour 30-Sep-2025

Summary: We will not investigate Miss X’s complaint about suffering light pollution. This is because it is unlikely we would find fault.

Surrey County Council (25 006 936)

Statement Closed after initial enquiries Trees 30-Sep-2025

Summary: We will not investigate this complaint about damage caused by Council trees as it is reasonable to expect Mr X to seek a remedy in court.

Coventry City Council (25 005 565)

Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s suggestion about one of its refuse collection online forms. This is because there is not enough evidence of fault by the Council and the injustice Miss X claims is not significant enough to justify our involvement. We also cannot achieve the outcome Miss X seeks.

Thurrock Council (25 006 029)

Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about refuse collections. This is because further investigation would not lead to a different outcome.