Recent reports in this category are shown below:
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Dacorum Borough Council (24 015 859)
Statement Upheld Noise 09-Sep-2025
Summary: We have no grounds to criticise the Council’s decision that a noise does not amount to a statutory nuisance. However, there was fault by the Council, because it has considered irrelevant factors as part of its decision-making. This did not cause an injustice to the complainant, but the Council has agreed to issue guidance to its staff.
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Statement Upheld Refuse and recycling 09-Sep-2025
Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.
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Sandwell Metropolitan Borough Council (25 005 387)
Statement Closed after initial enquiries Refuse and recycling 09-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse workers repeatedly leaving his neighbour’s bin in front of his driveway. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would add or recommend.
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Thanet District Council (25 010 960)
Statement Closed after initial enquiries Trees 09-Sep-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s response to his concerns about nuisance trees at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Statement Upheld Licensing 08-Sep-2025
Summary: Mrs B complained on behalf of the residents’ association that the Council failed to ensure the caravan site they live on complies with the site licence and legal requirements. The Council initially dealt with possible breaches of the licence effectively. However, it has failed to determine whether the Electrical Safety Certificate meets the requirements, and it took too long to deal with Mrs B’s complaints about this. This caused the residents frustration and continued uncertainty. The Council will apologise to Mrs B and make a symbolic payment. The Council will also determine whether the certificate meets the requirements, write to Mrs B to let her know, and set out what it will do to make sure any breach is remedied.
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Portsmouth City Council (25 007 764)
Statement Closed after initial enquiries Refuse and recycling 08-Sep-2025
Summary: We will not investigate Mr X’s complaint about bins and waste left out on his street. This is because the Council acted in line with its waste management policy and it is unlikely further investigation would achieve a different outcome.
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Tonbridge and Malling Borough Council (25 003 966)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to a request for CCTV and bodycam footage. The Information Commissioner is best placed to consider the matter. There is insufficient evidence the Council’s other actions affected the outcome, and the courts are best placed to consider the Fixed Penalty Notice itself.
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London Borough of Camden (25 004 605)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court.
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Huntingdonshire District Council (24 021 631)
Statement Not upheld Refuse and recycling 07-Sep-2025
Summary: Miss X complained the Council did not collect her garden waste on multiple occasions even though she had been accepted for assisted collections. We did not find enough evidence of fault by the Council. Miss X has the right to bring the matter to the attention of a court if she believes the Council’s actions amounts to a breach of contact.
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Buckinghamshire Council (24 023 032)
Statement Not upheld Drainage 07-Sep-2025
Summary: Mr X complained the Council failed to re-evaluate the flow rates for the Sustainable Urban Drainage Scheme at a new housing development increasing flooding in the village where he lives. We have discontinued the investigation. This is because we cannot achieve the outcome Mr X is seeking.