Basildon Borough Council (24 002 921)

Statement Upheld Refuse and recycling 18-Mar-2025

Summary: Miss X complained the Council did not collect her household waste on multiple occasions even though she had been accepted for assisted collections. The Council has already apologised for this fault and offered Miss X a financial remedy which she accepted. We found additional fault with the Council’s communication and complaint handling. This will have caused Miss X frustration and distress. To remedy the injustice caused by this fault, we recommend the Council offer a further apology and review some of its procedures.

London Borough of Hounslow (24 012 404)

Statement Upheld Antisocial behaviour 18-Mar-2025

Summary: Ms X complained the Council failed to effectively deal with her reports about strong cannabis smells that she and her child regularly experienced in their home. This significantly impacted on her child due to their needs. We found the Council at fault. We cannot see it signposted Ms X to its anti-social behaviour case review process. This fault caused injustice as she was not aware she could exercise this right. The Council has agreed to apologise and provide Ms X with information about this review process.

West Suffolk Council (24 016 909)

Statement Closed after initial enquiries Trees 18-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to approve an application for work on a protected tree. There is not enough evidence of fault in the Council’s actions to justify an investigation.

Telford & Wrekin Council (24 018 507)

Statement Closed after initial enquiries Trees 18-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal to carry out work to trees outside of Mrs X’s home. This is because there is insufficient evidence of fault.

Walsall Metropolitan Borough Council (24 020 229)

Statement Closed after initial enquiries Refuse and recycling 18-Mar-2025

Summary: We will not investigate Ms X’s complaint that the Council failed to empty her bin on one occasion. This is because the injustice claimed is not significant enough to warrant our involvement.

Cheltenham Borough Council (24 021 939)

Statement Closed after initial enquiries Refuse and recycling 18-Mar-2025

Summary: We will not investigate Miss B’s complaint that part of her property was damaged by a Council refuse lorry. This is because it is reasonable for Miss B to take the Council to court.

Bury Metropolitan Borough Council (24 007 667)

Statement Not upheld Refuse and recycling 17-Mar-2025

Summary: There is no evidence of fault by the Council. It has investigated Miss X’s complaints about the placement of a commercial refuse bin but has reached a decision not to take action after considering all the facts.

London Borough of Hounslow (24 010 798)

Statement Closed after initial enquiries Antisocial behaviour 17-Mar-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of nuisance and anti-social behaviour from a business which operates close to his home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Medway Council (24 016 217)

Statement Upheld Antisocial behaviour 17-Mar-2025

Summary: We have upheld Ms X’s complaint into the Council’s handling of anti-social behaviour behind her property. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Dartford Borough Council (24 021 675)

Statement Closed after initial enquiries Trees 17-Mar-2025

Summary: We will not investigate Mr B’s complaint that his property is being damaged by a Council-owned tree. This is because it is reasonable for Mr B to take the Council to court.