London Borough of Camden (24 015 737)

Statement Closed after initial enquiries Licensing 25-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action regarding breaches to a house in multiple occupation licence as there is insufficient evidence of fault by the Council.

Stevenage Borough Council (24 016 214)

Statement Closed after initial enquiries Trees 25-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to cut back trees near his home because the complaint is late and there are no good reasons why it could not have been made sooner and in time.

Basingstoke & Deane Borough Council (24 019 211)

Statement Closed after initial enquiries Refuse and recycling 25-Feb-2025

Summary: We will not investigate Mrs X’s complaint that the Council’s waste collection service damaged her bin. This is because there is insufficient evidence of fault, and Mrs X’s claimed injustice is not significant enough to warrant an investigation.

West Berkshire Council (24 015 766)

Statement Closed after initial enquiries Noise 24-Feb-2025

Summary: We will not investigate this complaint about the Council’s failures to investigate reports of noise nuisance and conspiracy to conduct a hate campaign against the complainant. There is not enough evidence of fault in the Council’s actions. We have seen no reason to investigate matters we have previously considered. We cannot consider matters connected to legal proceedings. We cannot require the Council to sanction its officers and therefore cannot achieve the outcome the complainant is seeking.

Solihull Metropolitan Borough Council (24 016 406)

Statement Upheld Refuse and recycling 24-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council leaving refuse bins on her drive. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Leeds City Council (24 016 461)

Statement Closed after initial enquiries Trees 24-Feb-2025

Summary: We will not investigate this complaint about the Council allegedly failing to ensure trees which were poisoned over ten years ago are replaced and replanted. He also says the Council has failed to take enforcement action against the rejection of a mobile home on the same land. The issues raised in respect of the trees are historical and it is not the role of the Ombudsman to investigate these. There is also insufficient evidence of fault by the Council with respect to its power to enforcement action for breach of planning law.

High Peak Borough Council (24 010 022)

Statement Upheld Antisocial behaviour 24-Feb-2025

Summary: Mr X complained the Council failed to effectively deal with allegations of statutory nuisance at a neighbouring property. Mr X said this has caused him real stress and has affected his health. We find the Council at fault for delays in its investigation and for poor communication. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice caused and write to him setting out the next steps.

Bolsover District Council (24 013 042)

Statement Closed after initial enquiries Other 24-Feb-2025

Summary: We will not investigate Mr X’s complaint about graveyard maintenance. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Transport for London (24 013 710)

Statement Upheld Licensing 24-Feb-2025

Summary: Mr X complained that, because of an error by Transport for London, there was a delay in renewing his taxi licence which prevented him from working causing him distress and financial loss. We found Transport for London has offered a satisfactory remedy for the distress caused.

South Gloucestershire Council (24 017 346)

Statement Closed after initial enquiries Licensing 24-Feb-2025

Summary: We will not investigate this complaint that the Council refused to allow Mr X to change the vehicle on his taxi licence. The complaint is made late, and I see no good reason why Mr X could not have brought it to us sooner.