North Hertfordshire District Council (25 000 531)

Statement Closed after initial enquiries Other 23-Sep-2025

Summary: We will not investigate this complaint about a vehicle the Council removed and destroyed because it believed it to be abandoned. This is because there is not enough evidence of fault by the Council.

Gateshead Metropolitan Borough Council (25 002 541)

Statement Closed after initial enquiries Other 23-Sep-2025

Summary: We will not investigate Mr X’s complaint about how the Council investigated reports of dog fouling at his property. This is because further investigation is unlikely to lead to a different outcome.

London Borough of Hounslow (25 005 540)

Statement Closed after initial enquiries Other 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about how the Council has dealt with cleanliness issues in an area near her property, and how it dealt with her complaint. An investigation would not add to the Council’s investigation nor result in a different outcome. There is not enough evidence of fault to warrant an investigation. There is insufficient significant personal injustice caused to Miss X by the matters complained of to justify us investigating. We do not investigate council complaint-handling where we are not investigating the core issues giving rise to the complaint.

Birmingham City Council (25 006 413)

Statement Closed after initial enquiries Refuse and recycling 23-Sep-2025

Summary: We cannot investigate Miss X’s complaint about missed bin collections. The reason Miss X’s bin was not collected was because of industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.

Somerset Council (25 004 895)

Statement Closed after initial enquiries Other 22-Sep-2025

Summary: We will not investigate this complaint about the Council’s vegetation-cutting contractor not warning the complainant about works outside his property. We do not consider any injustice is significant enough to justify our involvement and it is reasonable to expect Mr X to raise his concerns with more suitable bodies.

Melton Borough Council (24 014 751)

Statement Upheld Drainage 21-Sep-2025

Summary: There was no fault in the Council’s decisions or actions around preventing Mrs X’s garden flooding. However, the Council was at fault for not updating Mrs X as it said it would. We are satisfied the Council has remedied the injustice caused by this.

Sefton Metropolitan Borough Council (25 002 275)

Statement Closed after initial enquiries Refuse and recycling 21-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to supply a resident with wheeled bins without them having room to store them within their property. Access issues to a private road are civil matters between Mr X and his neighbour. The Council has apologised for failing to follow its complaint procedure which we consider is a satisfactory remedy to this part of the complaint. Further investigation of Mr X’s concerns will not lead to a different outcome.

Leicester City Council (25 004 830)

Statement Closed after initial enquiries Drainage 21-Sep-2025

Summary: We will not investigate this complaint about the Council’s refusal to clear blocked drains at a private property. There is insufficient evidence of fault which would warrant an investigation.

Transport for London (25 005 299)

Statement Closed after initial enquiries Trees 21-Sep-2025

Summary: We will not investigate this complaint about a tree near the train network. This is because there is not enough evidence of fault to justify investigating.

Royal Borough of Kensington & Chelsea (24 018 515)

Statement Not upheld Noise 18-Sep-2025

Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.