Royal Borough of Kingston upon Thames (24 013 637)

Statement Closed after initial enquiries Noise 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s response to the complainant’s reports of noise nuisance by a neighbour. There is not enough evidence of fault by the Council.

Dorset Council (24 011 678)

Statement Closed after initial enquiries Antisocial behaviour 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of matters relating to reports Mr X made about noise nuisance. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Transport for London (23 012 959)

Statement Closed after initial enquiries Licensing 20-Jan-2025

Summary: We will not investigate this complaint about Transport for London’s handling of a topographical assessment. Any outstanding injustice is not significant enough to justify our involvement.

Devon County Council (24 013 262)

Statement Closed after initial enquiries Refuse and recycling 20-Jan-2025

Summary: We will not investigate Mr X’s complaint about access to the Council’s household waste recycling centre. This is because there is no sign of fault by the Council.

Calderdale Metropolitan Borough Council (24 014 044)

Statement Closed after initial enquiries Refuse and recycling 18-Jan-2025

Summary: We will not investigate this complaint about litter being left on the street following household waste collections. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Mr X is not significant enough to warrant an investigation and it is unlikely we could add anything to the Council’s response.

Dudley Metropolitan Borough Council (23 012 887)

Statement Upheld Antisocial behaviour 17-Jan-2025

Summary: Miss F complains the Council has failed to act on her reports of anti-social behaviour. We found no fault in the way the Council dealt with Miss F’s reports of anti-social behaviour. There was fault in complaint handling which caused Miss F time and trouble. The Council has agreed make a symbolic payment to Miss F to remedy that injustice.

Blackburn with Darwen Council (24 001 378)

Statement Upheld Other 17-Jan-2025

Summary: Miss X complained about the way the Council has dealt with issues on an open space near her home. She said fencing was being used to block public rights of way and the Council has not dealt with several reports of fly tipping. Miss X stated she had been complaining about this matter for over a year and it has not been addressed. Miss X said this has impacted her mental health and she has taken time and trouble to complain. There was fault in the way the Council did not act to resolve fly tipping, did not complete the complaint response and communication from the Council was poor. Miss X did not suffer significant personal injustice from the Council fault, but was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, remind staff of the Council’s responsibilities and complete a site inspection.

London Borough of Newham (24 012 547)

Statement Closed after initial enquiries Refuse and recycling 17-Jan-2025

Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response, and it is unlikely an investigation would lead to a different outcome.

Manchester City Council (24 015 853)

Statement Closed after initial enquiries Other 17-Jan-2025

Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. The Council has cancelled the penalty, and so there is nothing further we could achieve by investigating.

London Borough of Hammersmith & Fulham (24 012 602)

Statement Closed after initial enquiries Antisocial behaviour 16-Jan-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her complaint about noise nuisance. The Council has taken reasonable steps to investigate, before deciding to close the case. There is insufficient evidence of fault to warrant an investigation.