What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Other


Recent statements in this category are shown below:

  • Buckinghamshire Council (25 014 660)

    Statement Closed after initial enquiries Other 21-Jul-2026

    Summary: We will not investigate the Council’s decision not to implement a public spaces protection order. This is because an investigation would be unlikely to find fault with the Council’s actions. In addition, we will not investigate the Council’s response to Miss X’s reports of odour pollution. This is because an investigation would be unlikely to result in a different outcome.

  • London Borough of Islington (25 027 486)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council issuing his business a Fixed Penalty Notice. This is because Mr X could have used his right to raise a defence against the issuing of the notice in the magistrates court if he believes it was incorrectly issued.

  • Wirral Metropolitan Borough Council (26 001 778)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council allegedly failing to apply regulations correctly when it assessed the removal of a hedgerow. The hedge has also been replaced, so investigation by us would be unlikely to lead to a different or worthwhile outcome.

  • West Sussex County Council (26 010 555)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate this complaint about highway verge cuttings not being cleared after cutting. This is because there is no evidence of a significant personal injustice.

  • Stevenage Borough Council (26 010 701)

    Statement Closed after initial enquiries Other 20-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to the complainant’s property. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.

  • London Borough of Hillingdon (26 010 160)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We will not investigate this complaint about the actions of an Environmental Enforcement Officer. This is because the Council has cancelled the Fixed Penalty Notice which was issued and any injustice is not significant enough to warrant investigation by the Ombudsman.

  • London Borough of Hammersmith & Fulham (26 011 011)

    Statement Closed after initial enquiries Other 19-Jul-2026

    Summary: We will not investigate this complaint about the Council issuing X with a Fixed Penalty Notice, or their interaction with a Council officer. There is no worthwhile outcome achievable. Additionally, X could challenge the notice in court.

  • London Borough of Waltham Forest (25 025 046)

    Statement Closed after initial enquiries Other 16-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council issuing her a Fixed Penalty Notice for littering. The Council has already cancelled the notice and so there is no worthwhile outcome to be achieved in us investigating the matter now.

  • London Borough of Islington (25 023 503)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We will not investigate this complaint about the report Mr X made to the Council regarding scaffolding near his home because the complaint is late and there is no good reason to investigate. We will not investigate the Council’s complaint response because an investigation would be unlikely to find fault with the Council’s actions.

  • West Northamptonshire Council (26 009 561)

    Statement Closed after initial enquiries Other 14-Jul-2026

    Summary: We will not investigate this complaint about the Council’s street cleaning services. Any injustice is not significant enough to justify our involvement.

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