Blackburn with Darwen Council (24 001 378)

Statement Upheld Other 17-Jan-2025

Summary: Miss X complained about the way the Council has dealt with issues on an open space near her home. She said fencing was being used to block public rights of way and the Council has not dealt with several reports of fly tipping. Miss X stated she had been complaining about this matter for over a year and it has not been addressed. Miss X said this has impacted her mental health and she has taken time and trouble to complain. There was fault in the way the Council did not act to resolve fly tipping, did not complete the complaint response and communication from the Council was poor. Miss X did not suffer significant personal injustice from the Council fault, but was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, remind staff of the Council’s responsibilities and complete a site inspection.

Manchester City Council (24 015 853)

Statement Closed after initial enquiries Other 17-Jan-2025

Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. The Council has cancelled the penalty, and so there is nothing further we could achieve by investigating.

London Borough of Haringey (24 006 210)

Statement Not upheld Other 14-Jan-2025

Summary: Mrs B complained that the Council had delayed in taking action against the owner of the neighbouring property which was in a state of disrepair and causing damage to her property. We have not found fault with the actions of the Council.

South Tyneside Metropolitan Borough Council (24 013 592)

Statement Closed after initial enquiries Other 14-Jan-2025

Summary: We will not investigate Mr X’s complaint about an email the Council sent him in error which referred to him in a derogatory way. This is because the Council has already taken suitable action in response to the matter via its own investigation and there is nothing further we would add or recommend were we to also investigate.

London Borough of Lewisham (24 009 114)

Statement Closed after initial enquiries Other 13-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s report of an abandoned trailer in his locale. This is because an investigation will not usefully add to that already carried out by the Council or lead to a different outcome.

Torbay Council (24 013 082)

Statement Closed after initial enquiries Other 13-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to remove an abandoned vehicle. This is because there is not enough evidence of fault on the Council’s part to warrant an investigation.

Epsom & Ewell Borough Council (24 015 635)

Statement Closed after initial enquiries Other 13-Jan-2025

Summary: We will not investigate this complaint about a visit from an environmental enforcement officer. This is because there is insufficient evidence of fault causing injustice.

West Berkshire Council (24 014 010)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We will not investigate Mr X’s complaint about property disposed of during a clearance of his property. This is because the complaint is made late.

London Borough of Hackney (24 013 482)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We will not investigate this complaint about how the Council carried out a food hygiene inspection of the complaint’s business. There is not enough evidence of fault in the Council’s actions.

Kingston Upon Hull City Council (24 013 519)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of X’s complaint. There is no worthwhile outcome achievable.