Bolsover District Council (24 013 042)

Statement Closed after initial enquiries Other 24-Feb-2025

Summary: We will not investigate Mr X’s complaint about graveyard maintenance. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Lewisham (24 000 721)

Statement Not upheld Other 21-Feb-2025

Summary: Mr K complains the Council failed to respond properly to his complaints about a street refuse collection point. He says this caused pests and fly tipping. There is no fault by the Council.

Birmingham City Council (24 015 345)

Statement Closed after initial enquiries Other 20-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to evict Mr X from his allotment plot. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.

London Borough of Harrow (24 016 144)

Statement Closed after initial enquiries Other 20-Feb-2025

Summary: We will not investigate Miss X’s complaint the Council has ignored her requests for action on rats and nuisance caused by the empty house next to her property. This is because there is insufficient evidence of fault. And we cannot achieve the outcome she is seeking.

Manchester City Council (24 016 167)

Statement Closed after initial enquiries Other 20-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to install fencing around his property and charge him for the work. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mr X can raise his concerns as his defence at court as the court has powers to cancel the charges.

Buckinghamshire Council (24 001 013)

Statement Not upheld Other 19-Feb-2025

Summary: We found no fault on the complaint of Mr S and Ms T about the Council failing to follow procedures after receiving reports about a mobile home park. I am satisfied the Council acted on the reports of breaches of planning consent, for example, and investigated and considered the evidence before making its decisions on them.

London Borough of Lambeth (24 018 360)

Statement Closed after initial enquiries Other 17-Feb-2025

Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Mr X could have raised a defence against the issuing of the notice in court.

Spelthorne Borough Council (24 015 523)

Statement Closed after initial enquiries Other 14-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to follow the wrong process when dealing with Mr X’s report of excessive heat in his home. The investigation remains ongoing, and we consider further investigation now will not lead to a different outcome.

Kirklees Metropolitan Borough Council (24 014 168)

Statement Closed after initial enquiries Other 11-Feb-2025

Summary: We will not investigate this complaint about the Council’s failure to cut back vegetation growing behind Miss X’s home. There is not enough evidence of fault in the way the Council considered her request. And if Miss X believes the vegetation has damaged her property, it is reasonable to expect her to ask the court to consider the matter. Only the courts can decide whether the Council is responsible for any damage that may have occurred.

Birmingham City Council (24 012 565)

Statement Closed after initial enquiries Other 10-Feb-2025

Summary: We will not investigate this complaint about the service provided by the Council in removing weeds, grass and moss from Mr X’s street. This is because there are insufficient grounds to warrant an investigation and the Council has confirmed it will consider any specific enquiry Mr X makes relating to the removal of moss.