Swindon Borough Council (25 001 515)

Statement Upheld Other 03-Nov-2025

Summary: Mrs X complained the Council failed to clear drainage gulleys near her property despite agreeing to in its complaint response. We find the Council at fault for failing to complete the actions agreed in its complaint response. This has caused Mrs X distress and frustration. The Council has agreed to clear the gulleys and apologise to Mrs X for the delay.

Brentwood Borough Council (25 008 593)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about wildlife. The claimed injustice is not significant enough to warrant our involvement and we cannot achieve the outcome Mr X seeks.

Manchester City Council (25 009 791)

Statement Closed after initial enquiries Other 30-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the issuing of a Fixed Penalty Notice (FPN). She can defend the matter in court if she considers there is fault in the issuing of the FPN and wants to challenge it.

London Borough of Southwark (25 005 908)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not investigate how the Council dealt with Miss X’s complaint about a seagull nest on the roof of her block. This is because we could not add to the Council’s investigation or achieve anything more.

Wyre Borough Council (25 007 670)

Statement Closed after initial enquiries Other 28-Oct-2025

Summary: We will not investigate Mrs X’s complaint about how the Council has considered whether damage to her property has been caused by its contractor’s coastal works. The core complaint is a claim of legal liability for property damage. It would not be unreasonable for Mrs X to put her claim to the Council’s insurers and before the courts if required.

Charnwood Borough Council (25 005 539)

Statement Closed after initial enquiries Other 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s maintenance of a watercourse near Mrs Y’s home. Mrs Y has a legal remedy for her substantive complaints through the courts, and it is reasonable to expect her to do this.

London Borough of Ealing (25 007 818)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for alleged fly tipping. This is because Mr X could have used his right to raise a defence against the issuing of the notice in court if he considers there was fault in its issue.

Southend-on-Sea City Council (25 009 334)

Statement Closed after initial enquiries Other 19-Oct-2025

Summary: We will not investigate this complaint about the Council’s maintenance of a car park. The claimed injustice is not significant enough to warrant our involvement.

Blackpool Borough Council (24 010 600)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for Mr X’s property before he bought it. We consider that any errors in the planning application process did not cause Mr X any injustice and we cannot achieve the outcome he is seeking.

London Borough of Hounslow (25 006 134)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council has not done enough to stop local businesses parking untaxed and for-sale vehicles on public roads. This is because the injustice claimed is not significant enough to justify our involvement.