Devon County Council (24 013 262)

Statement Closed after initial enquiries Refuse and recycling 20-Jan-2025

Summary: We will not investigate Mr X’s complaint about access to the Council’s household waste recycling centre. This is because there is no sign of fault by the Council.

Calderdale Metropolitan Borough Council (24 014 044)

Statement Closed after initial enquiries Refuse and recycling 18-Jan-2025

Summary: We will not investigate this complaint about litter being left on the street following household waste collections. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Mr X is not significant enough to warrant an investigation and it is unlikely we could add anything to the Council’s response.

London Borough of Newham (24 012 547)

Statement Closed after initial enquiries Refuse and recycling 17-Jan-2025

Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response, and it is unlikely an investigation would lead to a different outcome.

Maidstone Borough Council (24 004 499)

Statement Upheld Refuse and recycling 15-Jan-2025

Summary: Mr X complained the Council’s contractor failed to collect his garden waste for several months. He also says the Council failed to revise his garden waste subscription. We find the Council was at fault for its delay in updating Mr X’s subscription for his garden waste collections. The Council has agreed to our recommendation to apologise to Mr X for his injustice.

Maidstone Borough Council (24 012 947)

Statement Closed after initial enquiries Refuse and recycling 15-Jan-2025

Summary: We will not investigate this complaint about missed recycling waste collections and a replacement bin. There is not enough evidence of fault by the Council causing the complainant a significant personal injustice, and an investigation would not achieve any other worthwhile outcome.

London Borough of Waltham Forest (24 014 033)

Statement Closed after initial enquiries Refuse and recycling 13-Jan-2025

Summary: We will not investigate this complaint about missed household waste and recycling collections. This is because Ms X has not suffered a personal injustice significant enough to warrant an investigation. Even if we did investigate it would not lead to a different outcome.

North Yorkshire Council (24 014 295)

Statement Closed after initial enquiries Refuse and recycling 13-Jan-2025

Summary: We will not investigate Mr X’s complaint about early bin collections. His injustice is not significant enough and an investigation would not lead to a different outcome.

North Northamptonshire Council (24 017 453)

Statement Closed after initial enquiries Refuse and recycling 13-Jan-2025

Summary: We will not investigate Mr C’s complaint about a missed garden waste collection. This is because Mr C has not suffered a serious or significant injustice which would justify an investigation.

Warrington Council (23 018 859)

Statement Upheld Refuse and recycling 10-Jan-2025

Summary: Mr X complained the Council repeatedly failed to collect his garden waste in 2023, and failed to respond to his escalated complaint. The Council was not at fault over missed garden waste collections. However, the Council was at fault for failing to properly consider Mr X’s complaint. This caused Mr X some frustration and inconvenience which the Council agreed to apologise for.

Manchester City Council (24 013 013)

Statement Closed after initial enquiries Refuse and recycling 10-Jan-2025

Summary: We will not investigate this complaint about failures to collect bins according to schedule and return them to the collection point. Information we have seen shows collections are now being made according to published schedules and bins are being returned. We consider further investigation is unlikely to lead to a different outcome.