Transport for London (23 012 959)

Statement Closed after initial enquiries Licensing 20-Jan-2025

Summary: We will not investigate this complaint about Transport for London’s handling of a topographical assessment. Any outstanding injustice is not significant enough to justify our involvement.

Transport for London (24 002 593)

Statement Closed after initial enquiries Licensing 07-Dec-2024

Summary: We will not exercise discretion to investigate this complaint about the Authority’s decision to change a discretionary transport service in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Bedford Borough Council (24 014 958)

Statement Closed after initial enquiries Licensing 26-Nov-2024

Summary: We will not investigate this complaint about a taxi licence decision. This is because the complaint is late and there are not good reasons to investigate the complaint now.

Westmorland and Furness Council (24 007 429)

Statement Closed after initial enquiries Licensing 21-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision to allow an event in a public park. This is because it is reasonable to expect Mr X to have used his right of appeal to court.

South Hams District Council (24 011 199)

Statement Closed after initial enquiries Licensing 18-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his report of dangerous driving by a licensed taxi driver. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. It is also unlikely investigation would achieve any worthwhile outcome for Mr X.

New Forest District Council (24 004 781)

Statement Closed after initial enquiries Licensing 14-Nov-2024

Summary: We will not investigate this complaint about the Council’s handling of an application to vary the site licence of a caravan park in its area. This is because there is no evidence to suggest fault by the Council.

Transport for London (23 020 801)

Statement Upheld Licensing 13-Nov-2024

Summary: Mr X complained Transport for London (TfL) failed to renew his private hire drivers’ licence and delayed responding to his complaint. This has caused him distress, time and trouble. TfL correctly applied its policy and is not at fault for failing to renew Mr X’s licence. It is at fault for delay in responding to his complaint.

Wakefield City Council (24 009 948)

Statement Closed after initial enquiries Licensing 13-Nov-2024

Summary: We will not investigate Mr X’s complaint about the behaviour of a taxi driver, nor how the Council investigated his report of the incident and its licensing sanction decision. There is not enough evidence of fault in the Council’s investigation and decision to warrant us investigating. There is insufficient significant personal injustice to Mr X stemming from the Council’s actions or its licensing decision to justify an investigation.

South Norfolk District Council (24 014 083)

Statement Closed after initial enquiries Licensing 13-Nov-2024

Summary: We will not investigate Mr C’s complaint about the Council’s decision to revoke his taxi licence. This is because it was reasonable for Mr C to put in an appeal to the magistrates court.

Bristol City Council (24 010 942)

Statement Closed after initial enquiries Licensing 12-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a refund after the complainant surrendered his taxi driver licence. This is because there is insufficient evidence of fault by the Council.