London Borough of Camden (24 015 737)

Statement Closed after initial enquiries Licensing 25-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action regarding breaches to a house in multiple occupation licence as there is insufficient evidence of fault by the Council.

Transport for London (24 013 710)

Statement Upheld Licensing 24-Feb-2025

Summary: Mr X complained that, because of an error by Transport for London, there was a delay in renewing his taxi licence which prevented him from working causing him distress and financial loss. We found Transport for London has offered a satisfactory remedy for the distress caused.

South Gloucestershire Council (24 017 346)

Statement Closed after initial enquiries Licensing 24-Feb-2025

Summary: We will not investigate this complaint that the Council refused to allow Mr X to change the vehicle on his taxi licence. The complaint is made late, and I see no good reason why Mr X could not have brought it to us sooner.

Basingstoke & Deane Borough Council (24 016 322)

Statement Closed after initial enquiries Licensing 21-Feb-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of a private kennels licensing conditions. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

City of Wolverhampton Council (24 019 150)

Statement Closed after initial enquiries Licensing 20-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a taxi driver licence. This is because he can appeal to the magistrates’ court.

Gedling Borough Council (24 016 058)

Statement Closed after initial enquiries Licensing 18-Feb-2025

Summary: We will not investigate this complaint about the Council inspecting a landlord’s property as part of a selective licensing application. There is insufficient evidence of fault which would warrant an investigation.

Bristol City Council (24 016 533)

Statement Closed after initial enquiries Licensing 14-Feb-2025

Summary: We will not investigate this complaint about a licensing sub-committee meeting. This is because we are unlikely to find fault by the Council. The complainant also had the right to appeal to the magistrate’s court.

Transport for London (24 016 774)

Statement Upheld Licensing 06-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Authority’s delay in assessing his licence application. This is because the Authority has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Cumberland Council (24 014 964)

Statement Closed after initial enquiries Licensing 05-Feb-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled an appeal of a food hygiene rating. The courts are better placed to consider his complaint, and we could not achieve the outcome he wants.

London Borough of Bromley (24 015 085)

Statement Closed after initial enquiries Licensing 04-Feb-2025

Summary: We will not investigate this complaint about the Council’s investigation into licensing and noise complaints about a House in Multiple occupation. There is insufficient evidence of fault which would warrant an investigation.