Norfolk County Council (24 018 234)

Statement Closed after initial enquiries Trading standards 10-Feb-2025

Summary: We will not investigate this complaint that the Council failed to respond to Ms X’s request for information. This is because the Information Commissioner is better placed to consider the matter. Other issues raised already been considered been considered in a previous complaint to the Ombudsman.

Cambridge City Council (24 013 945)

Statement Closed after initial enquiries Trading standards 23-Jan-2025

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action under the Redress Schemes for Letting Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because we cannot achieve the outcome the complainant seeks.

West Yorkshire Trading Standards Service (24 004 491)

Statement Closed after initial enquiries Trading standards 09-Jan-2025

Summary: We will not investigate this complaint about the failure of the authority to investigate Mr X’s complaint or provide feedback. There is not enough evidence of fault in the Authority’s actions to justify an investigation.

Lancashire County Council (24 008 938)

Statement Closed after initial enquiries Trading standards 15-Nov-2024

Summary: We will not investigate this complaint about a lack of action by the Trading Standards department. There is not enough evidence of fault in the Council’s actions. Also, we will not investigate the complaint about the behaviour of Council employees as we do not consider this caused Mr X sufficient personal injustice to warrant our involvement.

Cornwall Council (24 010 021)

Statement Closed after initial enquiries Trading standards 07-Oct-2024

Summary: We will not investigate Miss X’s complaint about the Council’s handling of concerns about a local trader. This is because the Council’s actions did not cause Miss X significant injustice. The injustice she claims stems from the actions of the trader and we could not hold the Council responsible for them.

East Sussex County Council (24 009 341)

Statement Closed after initial enquiries Trading standards 07-Oct-2024

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s trading standards investigation concerning a local trader who took their money. This is because the Council’s actions have not caused Mr and Mrs X significant injustice. Their injustice lies in the loss of their money to the trader and the Council cannot recover this for them.

London Borough of Bexley (24 009 753)

Statement Not upheld Trading standards 03-Oct-2024

Summary: X complained about the Council’s decision to end its investigation into health and safety matters on the site next to X’s home. We found no fault in the way the Council made its decision.

West Berkshire Council (24 005 944)

Statement Closed after initial enquiries Trading standards 10-Sep-2024

Summary: We cannot by law investigate this complaint about the Council’s trading standards investigation into alleged criminal offences. any action taken by or on behalf of any local policing body in connection with the investigation or prevention of crime.

Norfolk County Council (24 007 694)

Statement Closed after initial enquiries Trading standards 05-Sep-2024

Summary: We will not investigate Mr X’s complaint about the Council’s trading standards decision not to take specific further action. It is unlikely we would find its actions have caused Mr X a significant injustice. And it is reasonable to expect him to contact the Information Commissioner’s Office about a Freedom of Information request.

South Gloucestershire Council (24 004 448)

Statement Closed after initial enquiries Trading standards 20-Aug-2024

Summary: We cannot by law investigate this complaint about the Council’s trading standards investigation into the complainants’ business affairs. This is because the issues raised are subject to court action and an ongoing investigation by policing bodies. We have no jurisdiction to investigate in these circumstances.