West Berkshire Council (24 015 766)

Statement Closed after initial enquiries Noise 24-Feb-2025

Summary: We will not investigate this complaint about the Council’s failures to investigate reports of noise nuisance and conspiracy to conduct a hate campaign against the complainant. There is not enough evidence of fault in the Council’s actions. We have seen no reason to investigate matters we have previously considered. We cannot consider matters connected to legal proceedings. We cannot require the Council to sanction its officers and therefore cannot achieve the outcome the complainant is seeking.

Stockport Metropolitan Borough Council (24 015 574)

Statement Closed after initial enquiries Noise 20-Feb-2025

Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of noise nuisance. There is not enough evidence of fault in the Council’s actions.

Reading Borough Council (24 011 097)

Statement Closed after initial enquiries Noise 18-Feb-2025

Summary: We will not investigate this complaint about the way the Council handled reports of noise nuisance allegedly caused by Mr X’s neighbour. This is because there is not enough evidence of fault.

Central Bedfordshire Council (24 011 959)

Statement Closed after initial enquiries Noise 13-Feb-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over noise nuisance from a neighbouring supermarket. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr and Mrs X could not have complained to us sooner.

North Norfolk District Council (24 015 652)

Statement Closed after initial enquiries Noise 12-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s investigation of noise caused by a business near her property. There is not enough evidence of fault in the Council’s investigation and decision-making process to warrant us investigating.

West Suffolk Council (24 002 240)

Statement Upheld Noise 11-Feb-2025

Summary: We found no fault on Mrs Y’s complaint about the Council failing to manage and take enforcement action about a noise nuisance from a nearby outdoor music event. The Council effectively monitored noise levels during the event and acted to reduce volumes when agreed levels were exceeded. It was at fault for failing to respond to her formal complaint and allowing the dismantling of equipment until after midnight. This caused her frustration and disturbance. It agreed to apologise, make a payment, provide greater clarity for future events, and remind staff about complaint procedures.

Leicester City Council (24 014 824)

Statement Closed after initial enquiries Noise 06-Feb-2025

Summary: We will not investigate this complaint about the way the Council dealt with Miss X’s reports of noise nuisance. There is not enough evidence of fault to justify an investigation.

Epping Forest District Council (24 008 335)

Statement Closed after initial enquiries Noise 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance from neighbours. This is because there is not enough evidence of fault by the Council to warrant an investigation.

East Hertfordshire District Council (24 014 558)

Statement Closed after initial enquiries Noise 01-Feb-2025

Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance. There is insufficient evidence of fault which would warrant an investigation. We have no jurisdiction not investigate complaints about social housing landlords and the management of their tenancies.

London Borough of Hillingdon (24 008 626)

Statement Closed after initial enquiries Noise 29-Jan-2025

Summary: We will not investigate this complaint about the Council’s response to a complaint about damage to the complainant’s property after a neighbour installed a waste system in or next to a party wall. The Party Wall etc. Act 1996 applies and we cannot decide on liability for property damage, which is a matter for the civil courts.