Royal Borough of Kingston upon Thames (24 013 637)

Statement Closed after initial enquiries Noise 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s response to the complainant’s reports of noise nuisance by a neighbour. There is not enough evidence of fault by the Council.

Brighton & Hove City Council (24 006 769)

Statement Closed after initial enquiries Noise 13-Jan-2025

Summary: We will not investigate this complaint about a failure to agree to inspect the complainant’s home because of alleged vibration caused by traffic. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

Wigan Metropolitan Borough Council (24 013 777)

Statement Closed after initial enquiries Noise 20-Dec-2024

Summary: We will not investigate Mr X’s complaint that the Council treated him differently to his neighbour when dealing with his noise and antisocial behaviour complaint. There is insufficient evidence of fault in the Council’s decision-making process to justify our involvement.

Stockton-on-Tees Borough Council (24 007 782)

Statement Upheld Noise 16-Dec-2024

Summary: Mr X complained about how the Council handled his report of a statutory nuisance. We find the Council at fault for its poor communication. This left Mr X uncertain of the outcome of his report and unaware of the alternative options he could pursue. The Council has agreed to apologise and make improvements to its services.

Cheshire West & Chester Council (24 011 914)

Statement Closed after initial enquiries Noise 12-Dec-2024

Summary: We will not investigate this complaint about the Council’s handling of noise nuisance complaints from Ms X’s business. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.

Transport for London (24 008 785)

Statement Closed after initial enquiries Noise 11-Dec-2024

Summary: We will not investigate this complaint about construction noise from the redevelopment of a tube station near the complainant’s home. It is unlikely we would find fault in the action of Transport for London.

Brighton & Hove City Council (24 006 756)

Statement Closed after initial enquiries Noise 07-Dec-2024

Summary: We will not exercise discretion to investigate this complaint about noise from a Council vehicle wash. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Tameside Metropolitan Borough Council (24 003 740)

Statement Not upheld Noise 04-Dec-2024

Summary: We found no fault on Mr S’s complaint against the Council about it failing to take enforcement action against a local gym for causing noise and light nuisance along with breaching planning conditions. He claimed this affected his amenities. The environment health team had limited evidence of reports about noise from him and he refused to complete diary logs. The planning team considered and acted on his reports about planning consent breaches.

Westminster City Council (24 010 924)

Statement Closed after initial enquiries Noise 28-Nov-2024

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of noise nuisance and traffic issues in his locale. This is because the complaint is a late complaint due to the passage of time and so falls outside our jurisdiction.

Royal Borough of Kensington & Chelsea (24 004 591)

Statement Closed after initial enquiries Noise 25-Nov-2024

Summary: We will not investigate this complaint about complaint about noise nuisance since 2022. The complaint is late. We have seen no reason why the complainant could not have come to use much sooner.