Environment Agency (24 002 873)

Statement Upheld Drainage 13-Jan-2025

Summary: Mr X complains the Environment Agency failed to properly deal with flood risk impact as a result of works it approved. The Environment Agency is at fault because it did not properly consider the flood risk to Mr X’s property. This did not cause injustice to Mr X.

London Borough of Brent (24 012 280)

Statement Closed after initial enquiries Drainage 13-Dec-2024

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint about a statutory nuisance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Parts of the complaint are late, there is insufficient evidence of fault in the Council’s actions to justify investigating, and we cannot achieve the outcome the complainant is seeking.

South Holland District Council (24 001 320)

Statement Closed after initial enquiries Drainage 11-Dec-2024

Summary: We will not investigate this complaint about a property extension being built over drainage because it is late without good reason to exercise discretion to investigate it now.

Westmorland and Furness Council (24 010 846)

Statement Closed after initial enquiries Drainage 02-Dec-2024

Summary: We will not investigate this complaint about the Council’s response to Ms X’s concerns relating to water runoff from her neighbour’s garden into her garden. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Bury Metropolitan Borough Council (24 011 712)

Statement Closed after initial enquiries Drainage 14-Nov-2024

Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to consider the complaint.

Royal Borough of Kensington & Chelsea (24 011 704)

Statement Closed after initial enquiries Drainage 06-Nov-2024

Summary: We will not investigate this complaint about drainage as any injustice is not significant enough to justify our involvement.

Salford City Council (24 008 462)

Statement Closed after initial enquiries Drainage 30-Oct-2024

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of water ingress into his property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Cheshire East Council (24 007 975)

Statement Closed after initial enquiries Drainage 20-Oct-2024

Summary: We will not investigate this complaint about Mr X’s neighbour’s septic tank. This is because there is no evidence to suggest fault by the Council.

Leeds City Council (24 006 805)

Statement Closed after initial enquiries Drainage 02-Oct-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of nuisance caused drainage from a neighbouring property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Oldham Metropolitan Borough Council (24 001 716)

Statement Closed after initial enquiries Drainage 30-Sep-2024

Summary: We will not investigate this complaint about drainage because the courts are better placed to consider this complaint.