Dorset Council (24 011 678)

Statement Closed after initial enquiries Antisocial behaviour 21-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of matters relating to reports Mr X made about noise nuisance. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Dudley Metropolitan Borough Council (23 012 887)

Statement Upheld Antisocial behaviour 17-Jan-2025

Summary: Miss F complains the Council has failed to act on her reports of anti-social behaviour. We found no fault in the way the Council dealt with Miss F’s reports of anti-social behaviour. There was fault in complaint handling which caused Miss F time and trouble. The Council has agreed make a symbolic payment to Miss F to remedy that injustice.

London Borough of Hammersmith & Fulham (24 012 602)

Statement Closed after initial enquiries Antisocial behaviour 16-Jan-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her complaint about noise nuisance. The Council has taken reasonable steps to investigate, before deciding to close the case. There is insufficient evidence of fault to warrant an investigation.

Welwyn Hatfield Borough Council (24 013 977)

Statement Closed after initial enquiries Antisocial behaviour 16-Jan-2025

Summary: We cannot investigate some of Mr X’s complaints about anti-social behaviour from a neighbour as they relate to the Council’s role as a social landlord and the law says we cannot investigate. We will not investigate other elements of Mr X’s complaint because there is not enough evidence of fault to justify investigating.

Gateshead Metropolitan Borough Council (22 016 941)

Statement Not upheld Antisocial behaviour 14-Jan-2025

Summary: Mrs X complained the Council failed to adequately respond to reports of anti-social behaviour she made in relation to her neighbour. Mrs X also complained the Council wrongly issued her with two community protection notice warnings. I ended this investigation as there is insufficient evidence of fault in the Council’s actions and it is unlikely further investigation by us would lead to a different outcome.

City of Doncaster Council (24 002 992)

Statement Not upheld Antisocial behaviour 13-Jan-2025

Summary: We will not investigate this complaint about the Council’s allocations of properties close to the complainant’s home. We have seen no evidence the Council is failing to follow its published allocations policy. Also, we cannot investigate the actions of a housing association as these are outside our jurisdiction.

Leeds City Council (24 013 040)

Statement Closed after initial enquiries Antisocial behaviour 09-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with an anti-social behaviour warning in March 2023. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time.

Bury Metropolitan Borough Council (24 000 477)

Statement Not upheld Antisocial behaviour 06-Jan-2025

Summary: Miss X complained the Council failed to resolve a statutory noise nuisance from her neighbour. The Council is not at fault. It acted against Miss X’s neighbour following her original noise reports and considered a range of information when deciding not to take further action.

Cannock Chase District Council (24 012 412)

Statement Closed after initial enquiries Antisocial behaviour 19-Dec-2024

Summary: We will not investigate this complaint about the Council’s actions on reports of anti-social behaviour. There is not enough evidence of fault in the Council’s actions. And we consider that further investigation will not lead to a different outcome.

Woking Borough Council (24 001 055)

Statement Upheld Antisocial behaviour 19-Dec-2024

Summary: Neither the Housing Ombudsman (HOS) nor the Local Government and Social Care Ombudsman (LGSCO) find fault with the Council's handling of Mr X's reports about uncontrolled dogs. Both HOS and LGSCO find the Council delayed acting on Mr X's reports of verbal harassment. LGSCO find fault with the Council for failing to consider whether to use its powers to tackle this anti-social behaviour. The Council has agreed to apologise, make a payment to Mr X and act to improve its services.