Decision search
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North Hertfordshire District Council (24 015 901)
Statement Closed after initial enquiries Planning applications 13-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the conduct of two Council planning officers during an application for a development near her property and how the Council responded to her complaints. There is not enough evidence of fault by the Council in the planning process to warrant investigation. There is insufficient significant personal injustice to Mrs X from the officer conduct complained of, nor from any other issue raised, to warrant investigation. We do not investigate council complaint‑handling where we are not investigating the core issues giving rise to the complaint.
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West Northamptonshire Council (24 016 114)
Statement Closed after initial enquiries Other 13-Feb-2025
Summary: We will not investigate this complaint about a delay in registering a property as an Asset of Community Value. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no reason why the complainant could not have contacted us much sooner.
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Barnsley Metropolitan Borough Council (24 016 162)
Statement Closed after initial enquiries Allocations 13-Feb-2025
Summary: We will not investigate this housing register complaint because there is insufficient evidence of fault by the Council.
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Sandwell Metropolitan Borough Council (24 016 286)
Statement Closed after initial enquiries Child protection 13-Feb-2025
Summary: We cannot investigate this complaint about child protection. The matters complained of are closely linked to matters that were or could reasonably have been raised in court, as reflected by Mr X’s wish for the courts to be informed of corrections. Defamation is also a matter that can only be decided by a court, so it would be reasonable for Mr X to go to court about that. Matters relating to the accuracy of the Council’s records and to its response to a data subject access request by Mr X are ones the Information Commissioner’s Office would be better placed to consider as it has powers to require rectification and to impose penalties that we lack.
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Statement Upheld Housing benefit and council tax benefit 13-Feb-2025
Summary: We will not investigate this complaint about an application for a Discretionary Housing Payment. This is because the Council will reimburse the amount of the holding deposit.
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Amber Valley Borough Council (24 017 053)
Statement Closed after initial enquiries Planning applications 13-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about Council tax liability and overpayment of Council tax because there was an appeal to a Valuation Tribunal. There is no evidence of fault by the Council in the way they acted in this matter.
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London Borough of Lambeth (24 017 880)
Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about a Council tax refund because there is insufficient injustice to warrant investigation.
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Bury Metropolitan Borough Council (24 017 964)
Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about Mr X complains about the Council refusal to award a student exemption for Council tax purposes.
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Tendring District Council (24 017 991)
Statement Closed after initial enquiries Councillor conduct and standards 12-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.