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NHS Cheshire and Merseyside ICB (24 003 850a)
Statement Not upheld Assessment and funding 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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Wigan Metropolitan Borough Council (24 004 315)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Mrs X complained the Council delayed amending her son, Y’s, Education, Health and Care (EHC) Plan following an annual review by over a year. The Council was at fault. It delayed issuing Y’s amended EHC Plan which meant he lost out on some of the specialist educational provision in his Plan between September 2023 and July 2024. This also caused Mrs X distress and uncertainty. The Council agreed to make payments to Mrs X to recognise the injustice caused and provide us with updates on the service improvements it has already carried out in response to this complaint.
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West Lancashire Borough Council (24 004 368)
Statement Upheld Allocations 12-Feb-2025
Summary: Mr X complained about the Council’s assessment of, and review of its decision about, his medical priority on the housing register. We have found fault by the Council, causing injustice, in failing to properly review its decision about Mr X’s priority band. The Council has agreed to remedy this injustice by apologising to Mr X, making a payment to reflect his upset and uncertainty and carrying out a fresh review.
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London Borough of Ealing (24 005 882)
Statement Closed after initial enquiries Allocations 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It was reasonable for Mr X to ask for a review of the Council’s decision.
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Birmingham City Council (24 007 340)
Statement Upheld Refuse and recycling 12-Feb-2025
Summary: Mr X complained the Council has repeatedly failed to collect the household waste from his street. Mr X says they had no collections at all for three months between May and late August 2024 and that since then although some collections have been made, the waste is still not routinely collected as scheduled. We found the Council’s repeated failure to collect the household waste and recycling from Mr X’s street is fault. This led to an accumulation of waste in the street that is unsightly and smells unpleasant. The Council has agreed to apologise, make a payment to Mr X and monitor his collections.
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London Borough of Barnet (24 008 497)
Statement Closed after initial enquiries Child protection 12-Feb-2025
Summary: We will not investigate Miss X’s complaint about child protection action by the Council. There is not enough evidence of fault by the Council to warrant our further involvement.
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Suffolk County Council (24 008 951)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Mrs X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It did not send Mrs X a draft amended EHC Plan when it became aware she did not have it. It also delayed issuing a final EHC Plan. This caused Mrs X frustration and delayed her right of appeal to SEND Tribunal. The Council has agreed to apologise to Mrs X and pay her £300 for the injustice it caused her.
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London Borough of Tower Hamlets (24 009 311)
Statement Not upheld Allocations 12-Feb-2025
Summary: Miss X complained about the time she has been waiting to be offered a new property. We find no fault in the Council’s actions or its decision making.
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Lichfield District Council (24 010 346)
Statement Closed after initial enquiries Health and safety 12-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s actions following a report of rats coming from her property. This is because the investigation resulted in the Council issuing her a legal notice, which it is reasonable for her to appeal at the Magistrates’ Court.
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Warwickshire County Council (24 011 360)
Statement Upheld Charging 12-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to tell her she would be charged for the care services she received. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.