Decision search
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London Borough of Ealing (24 018 354)
Statement Closed after initial enquiries Council tax 12-Feb-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Wiltshire Council (24 019 013)
Statement Closed after initial enquiries Looked after children 12-Feb-2025
Summary: We cannot investigate this complaint about the Council’s communication with Mr X relating to a child. This is because we have no jurisdiction to consider the complaint because of ongoing court proceedings.
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Bury Metropolitan Borough Council (24 019 105)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We cannot investigate this complaint about alleged delay by the Council in repairing a window at its property as we cannot investigate the Council when it is acting as a social housing provider.
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Liverpool City Council (24 019 378)
Statement Upheld Assessment and care plan 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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Cheshire East Council (24 019 537)
Statement Closed after initial enquiries Refuse and recycling 12-Feb-2025
Summary: We will not investigate Mr C’s complaint that he has paid for garden waste collections which he has not received. This is because there is not enough evidence of fault to justify an investigation.
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Birmingham City Council (24 019 551)
Statement Closed after initial enquiries Parking and other penalties 12-Feb-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice because he appealed to the Traffic Penalty Tribunal.
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Middlesbrough Borough Council (23 013 918)
Statement Closed after initial enquiries Residential care 12-Feb-2025
Summary: We will not investigate Miss X’s complaint that her mother was neglected by her care home. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Eastbourne Borough Council (23 018 553)
Statement Upheld Homelessness 12-Feb-2025
Summary: Mr X complained the Council failed to properly administer a homelessness application and failed to issue a personalised housing plan. Mr X also said the Council provided unsuitable interim accommodation, delayed accepting a housing duty, and communicated poorly. We have found the Council at fault for these matters. The Council has agreed to apologise, pay a financial remedy, provide a right of review for the suitability of Mr X’s property, and carry out officer training. We have not found the Council at fault for failing to protect the household’s belongings.
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City of York Council (23 019 266)
Statement Upheld Assessment and care plan 12-Feb-2025
Summary: There was a long delay in reviewing the care package for Mr X which essentially left Mr and Mrs A to manage the care themselves. Subsequently there was a significant delay in resolving the Direct Payments budget for Mr X which caused considerable anxiety to his parents, Mr and Mrs A. The Council has agreed to apologise, offer a sum in acknowledgement of the distress caused by its failings, and take action to resolve the outstanding issues.
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London and Manchester Healthcare Ltd (24 003 850)
Statement Upheld Charging 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.