Decision search
Your search has 49647 results
-
Staffordshire County Council (24 013 029)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We have upheld this complaint because the Council delayed arranging the education provision detailed in a child’s Education Health and Care Plan. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
-
Fylde Borough Council (24 013 409)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to its failure to take enforcement action under the Landlord and Tenant Act 1985 and 1987 or to issue a Community Protection Notice under the Anti-Social Behaviour Crime and Policing Act 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because an investigation will not lead to the outcomes Mr X seeks.
-
London Residential Healthcare Limited (24 013 836)
Statement Closed after initial enquiries Charging 12-Feb-2025
Summary: We will not investigate Miss X’s complaint about charges for her mother’s care. The Care Provider has apologised and provided a partial refund. A further investigation by us would not lead to a different outcome.
-
Suffolk County Council (24 013 937)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate Mr X’s complaint about a tree stump. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Lancashire County Council (24 014 123)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care plan process. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the delay.
-
Manchester City Council (24 014 246)
Statement Upheld Other 12-Feb-2025
Summary: We have upheld this complaint because the Council failed to treat the complainant’s concerns as a matter for the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to respond under the procedure.
-
Leicester City Council (24 014 308)
Statement Closed after initial enquiries Charging 12-Feb-2025
Summary: We will not investigate Ms X’s complaint that the financial assessments completed by the Council failed to account for her daughter’s high support needs. This is because her complaint is late and there are no good reasons to consider the late complaint. In addition, there is insufficient evidence of fault.
-
Leicestershire County Council (24 014 577)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay.
-
Liverpool City Council (24 014 747)
Statement Closed after initial enquiries Disabled children 12-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal of a blue badge for her child. There is not enough evidence of fault by the Council to justify our further involvement.
-
London Borough of Lambeth (24 015 054)
Statement Closed after initial enquiries Refuse and recycling 12-Feb-2025
Summary: We will not investigate this complaint about missed bin collections. This is because we could not add to the Council’s investigation or achieve a different outcome.