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  • Cumberland Council (24 016 173)

    Statement Closed after initial enquiries Enforcement 14-Feb-2025

    Summary: We will not investigate this complaint about the Council’s decision to allow a fence to be erected on land designate flood zone 3b, behind the complainant’s home. We have not seen enough evidence of fault in the way the Council made its decision to justify an investigation. The Council has apologised for the delay in responding to the complaint and further investigation on this point will not lead to a different outcome.

  • Bristol City Council (24 016 533)

    Statement Closed after initial enquiries Licensing 14-Feb-2025

    Summary: We will not investigate this complaint about a licensing sub-committee meeting. This is because we are unlikely to find fault by the Council. The complainant also had the right to appeal to the magistrate’s court.

  • West Northamptonshire Council (24 017 034)

    Statement Closed after initial enquiries Other 14-Feb-2025

    Summary: We will not investigate this complaint about the suitability of a corporate venue the Council provided for an event Miss X organised. We could not add anything to the Council’s investigation of the complaint and cannot achieve the outcome Miss X is seeking.

  • Harmony Care and Personal Services (24 015 152)

    Statement Closed after initial enquiries Domiciliary care 13-Feb-2025

    Summary: Mr X complains about the quality of domiciliary care provided to his late relative, Mr Y, in 2023. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons to investigate.

  • Mole Valley District Council (24 017 199)

    Statement Closed after initial enquiries Enforcement 13-Feb-2025

    Summary: We will not investigate this complaint about how the Council has dealt with planning applications and breaches of planning control. This is because it is not yet possible to determine if the complainant has suffered any significant injustice.

  • Manchester City Council (24 017 208)

    Statement Closed after initial enquiries Planning applications 13-Feb-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.

  • London Borough of Southwark (24 017 331)

    Statement Closed after initial enquiries Leisure and culture 13-Feb-2025

    Summary: We will not investigate this complaint about reservation charges at the library. This is because there is insufficient evidence of fault by the Council.

  • Brighton & Hove City Council (24 018 061)

    Statement Closed after initial enquiries Allocations 13-Feb-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s refusal of her housing application for a high priority band. There is not enough evidence of fault to justify investigating.

  • Dorset Police & Crime Commissioner (24 018 271)

    Statement Closed after initial enquiries Other 13-Feb-2025

    Summary: We cannot investigate this complaint about the Police’s handling of a crime investigation or how the Authority had oversight of the Police’s investigations. These matters are excluded from our jurisdiction. Nor will we investigate how the Authority conducted X’s complaint review request, because we cannot carry out a meaningful investigation and there is no worthwhile outcome we can achieve.

  • Royal Borough of Windsor and Maidenhead Council (24 018 983)

    Statement Closed after initial enquiries Street furniture and lighting 13-Feb-2025

    Summary: We will not investigate this complaint about the Council’s refusal to remove an advertisement banner near a pedestrian crossing. There is not enough evidence of fault to justify investigating.

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