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NHS Cambridgeshire & Peterborough ICB (24 005 859a)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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Cambridgeshire and Peterborough NHS Foundation Trust (24 005 859b)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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London Borough of Bromley (24 006 466)
Statement Upheld Alternative provision 13-Feb-2025
Summary: There was fault in the way the Council considered whether it had a duty to provide alternative education when a child stopped attending their school. During this investigation the Council has offered a suitable remedy for the injustice caused to Ms X and her child. This offer, and our recommended service improvements, are a satisfactory resolution to the complaint.
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Birmingham City Council (24 007 138)
Statement Upheld Refuse and recycling 13-Feb-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling on the scheduled days. He complains this has been an ongoing issue for several years and the Council has failed to take appropriate or effective action to resolve it. We found the Council’s continued failure to collect Mr X’s recycling on the scheduled day is fault. This led to an accumulation of waste on the street and Mr X has spent a considerable amount of time picking up litter that has been blown around following missed collections. The Council has agreed to apologise, make a payment to Mr X and monitor his collections.
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Birmingham City Council (24 010 750)
Statement Closed after initial enquiries Direct payments 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council stopping her Direct Payment in 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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Wigan Metropolitan Borough Council (24 011 791)
Statement Closed after initial enquiries Allocations 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about housing allocations because the complaint is late, there is no good reason to exercise discretion to investigate it now.
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Central Bedfordshire Council (24 011 959)
Statement Closed after initial enquiries Noise 13-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over noise nuisance from a neighbouring supermarket. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr and Mrs X could not have complained to us sooner.
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North Northamptonshire Council (24 013 630)
Statement Upheld Special educational needs 13-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in making direct payments for her child’s educational provision. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Harrow (24 013 924)
Statement Closed after initial enquiries Special educational needs 13-Feb-2025
Summary: We will not investigate this complaint about the alternative provision offered by the Council and its decision not to fund Mrs X’s choice of provision. This is because we are unlikely to find fault in the Council’s actions.
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Nottinghamshire County Council (24 014 026)
Statement Closed after initial enquiries Charging 13-Feb-2025
Summary: We will not investigate this complaint about adult social care charges. It is unlikely we would add to the Council’s investigation or reach a different outcome.