Decision search
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Cambridgeshire County Council (25 010 954)
Statement Closed after initial enquiries School admissions 04-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to a school admissions application for his son. There is not enough evidence of fault by the Council in the handling of the original application and Mr X has appealed. The Council has explained why it does not think its Fair Access Protocol or alternative education duty apply to Mr X’s situation. We would be unlikely to find fault if we investigated these points. We cannot consider the actions of schools and some of Mr X’s complaint had not completed the Council’s complaints process when he complained to the Ombudsman.
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Bristol City Council (25 010 965)
Statement Closed after initial enquiries Council tax 04-Dec-2025
Summary: We will not investigate Mr X’s complaint about council tax liability. This is because he has already appealed to the Valuation Tribunal. The matter is therefore outside our jurisdiction.
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Buckinghamshire Council (25 011 110)
Statement Upheld Special educational needs 04-Dec-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Devon County Council (25 011 183)
Statement Closed after initial enquiries Street furniture and lighting 04-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s use of road signs. Any injustice is not significant enough to justify our involvement and it is unlikely we would achieve more than the Council’s response.
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Manchester City Council (25 011 187)
Statement Closed after initial enquiries Allocations 04-Dec-2025
Summary: We will not investigate Miss X’s complaint about the suitability of her current accommodation. Her complaint about mould issues and the Council’s decision to end its homelessness duty is made late. The Housing Association’s actions since the Council ending its duty are better handled by another body.
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Epping Forest District Council (25 011 245)
Statement Closed after initial enquiries Council tax 04-Dec-2025
Summary: We will not investigate Miss X’s complaint about liability for council tax. This is because the complaint is late and there is no good reason to exercise discretion to investigate it now.
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City of Doncaster Council (25 012 055)
Statement Closed after initial enquiries Planning applications 04-Dec-2025
Summary: We will not investigate this complaint about a condition placed on planning permission or the Council’s decision to discharge the condition. This is because we are unlikely to find fault.
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Manchester City Council (25 012 375)
Statement Closed after initial enquiries Allocations 04-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to backdate Miss X’s housing banding to 2022. This is because the complaint is late and concerns events that took place more than 12 months ago. There is no good reason to investigate.
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Essex County Council (25 012 562)
Statement Upheld Special educational needs 04-Dec-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 012 564)
Statement Upheld Special educational needs 04-Dec-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.