Recent reports in this category are shown below:
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Moors Park (Bishopsteignton) Limited (23 001 565)
Report Upheld Charging 18-Mar-2025
Summary: The Local Government and Social Care Ombudsman investigated a complaint about care home fees charged to the complainant’s mother. We found Moors Park (Bishopsteignton) Limited: imposed additional charges for care provided over a weekly baseline limit of 25 hours, which was not set out in the contract; charged other residents additional fees without first amending their contracts; This meant the care home caused the woman financial injustice and her son suffered time and trouble complaining.
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London Borough of Islington (24 000 360)
Report Upheld Assessment and care plan 17-Feb-2025
Summary: Ms X complained the Council delayed completing a social care assessment, issuing a care and support plan and putting in place funding to meet her care and support needs.
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Sheffield City Council (24 005 127)
Statement Upheld Safeguarding 04-Feb-2025
Summary: The Council’s contracted care agency, Hallam24 Healthcare, failed to provide adequate home care to Mrs C. The Council also delayed carrying out a care review and informing her daughter, Miss B of the outcome of its safeguarding investigations. The Council was at fault for its delays and lack of communication, and for the poor standard of care given to Mrs C. Because of the fault, Mrs C suffered a lack of care, and it caused uncertainty, stress and worry to Miss B. The Council has agreed to apologise to Miss B, make a symbolic payment, issue staff briefings and provide staff training.
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Statement Upheld Assessment and care plan 04-Feb-2025
Summary: X complained the Council failed to properly communicate with them and delayed carrying out an assessment when they requested support to meet their care needs. The Council was at fault for the delay in assessing X’s needs. It has agreed to apologise and make a payment to acknowledge the frustration and uncertainty this caused X. The Council also failed to properly consider X’s request for reasonable adjustments. The Council has already apologised for the distress this caused. It has agreed to remind officers to check for any reasonable adjustments when communicating with service users.
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Derbyshire County Council (24 008 262)
Statement Closed after initial enquiries Residential care 04-Feb-2025
Summary: We will not investigate this complaint about the Council’s consultation correspondence about closing a residential care home. There is not enough evidence of fault to justify an Ombudsman investigation.
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West Sussex County Council (24 010 927)
Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to continue to fund her relative, Ms Y’s current care placement. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Waltham Forest (24 016 795)
Statement Closed after initial enquiries Disabled facilities grants 04-Feb-2025
Summary: We will not investigate Miss X’s complaint about damage caused to her property by works carried out via a Disabled Facilities Grant in 2008. It lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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London Borough of Lambeth (24 014 012)
Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council placing her late relative, Mr Z, in accommodation that Mrs X says was unsuitable for Mr Z’s needs. This is because it does not meet the tests set out in our Assessment Code. Mrs X has made her complaint late and an Ombudsman investigation is unlikely to add to the Council’s investigation or achieve anything worthwhile.
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Statement Closed after initial enquiries Charging 04-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the domiciliary care provided to her late father Mr Y by the care firm commissioned by the Council. There is insufficient significant injustice to Mrs X to warrant an investigation.
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Middlesbrough Borough Council (24 015 490)
Statement Closed after initial enquiries Other 04-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council removed her mother’s belongings from a property without giving Miss X notice. This is because any fault did not cause Miss X significant injustice.