Lancashire County Council (24 003 626)

Statement Not upheld Safeguarding 14-Feb-2025

Summary: Mrs X complained the Council failed to safeguard Miss Y from financial abuse, and a social worker inappropriately talked Miss Y out of appointing a Lasting Power of Attorney for her finances. Mrs X also complained Miss Y’s care provider did not provide the support detailed in her care plan. We did not find fault in the support Miss Y received from her social worker and care provider. We discontinued our investigation into how the Council safeguarded Miss Y from financial abuse.

City of Bradford Metropolitan District Council (24 015 519)

Statement Not upheld Safeguarding 13-Feb-2025

Summary: There is no fault by the Council in the way it dealt with a safeguarding referral made by Mr X about carers incorrectly placing his leg in a wheelchair. There is also no fault in the way the Council responded to Mr X’s complaint about the above.

Solihull Metropolitan Borough Council (24 013 874)

Statement Closed after initial enquiries Safeguarding 11-Feb-2025

Summary: Mrs X complains about the Council’s failure to respond to her safeguarding concerns about her late parent, Mr Y, who was living with another family member. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late so it is caught by the time bar on our jurisdiction. But even if we were to exercise discretion to investigate, it is unlikely we would be able to add anything more to the Council’s investigation.

Bristol City Council (24 003 345)

Statement Not upheld Safeguarding 10-Feb-2025

Summary: Ms X complains the Council has failed to meet her grandmother’s needs properly since she left hospital in 2024. There is no evidence of fault by the Council.

London Borough of Waltham Forest (24 011 732)

Statement Closed after initial enquiries Safeguarding 10-Feb-2025

Summary: We will not investigate this complaint about the Council’s safeguarding investigation involving Ms X. The matters are closely related to ongoing court proceedings and the issues in dispute could be, or could have been raised in court.

North Tyneside Metropolitan Borough Council (24 014 718)

Statement Upheld Safeguarding 10-Feb-2025

Summary: We will not investigate this complaint about delay and communication failures in an adult safeguarding investigation. The Council has now completed the investigation and shared the findings. The Council has apologised for the impact of its fault and acted to improve future service. We are satisfied with the actions the Council has taken, and it is unlikely we would add anything further.

London Borough of Lewisham (24 014 084)

Statement Closed after initial enquiries Safeguarding 07-Feb-2025

Summary: We will not investigate Miss X’s complaint that the Council did not deal with her safeguarding concerns regarding her grandfather appropriately or in a timely manner. This is because there is insufficient evidence of fault.

Darlington Borough Council (24 018 421)

Statement Closed after initial enquiries Safeguarding 06-Feb-2025

Summary: We will not investigate this complaint about the Council’s actions in connection with Mr X’s contact with his relative. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence of fault in the Council’s response about Mr X being blocked from a social media application and the other issues Mr X raises happened too far back in time for the Ombudsman to investigate now.

London Borough of Enfield (24 014 878)

Statement Closed after initial enquiries Safeguarding 06-Feb-2025

Summary: We cannot investigate Mr X’s complaint about its decisions concerning his relative’s (Mr Y’s) finances or its assessments about Mr Y’s care and support needs. This is because it does not meet the tests set out in our Assessment Code. Mr X’s complaints have been determined by the Court of Protection and we have no powers to investigate.

Derbyshire County Council (24 014 538)

Statement Closed after initial enquiries Safeguarding 06-Feb-2025

Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault causing significant injustice to justify our involvement. There is no worthwhile outcome to be achieved from an Ombudsman investigation.