East Sussex County Council (24 007 418)

Statement Closed after initial enquiries Charging 21-Jan-2025

Summary: We will not investigate Mr and Mrs X’s complaint about care charges and the quality of care they received. This is because the complaint is late and we are unlikely to find evidence of fault by the Council to justify our involvement.

Hampshire County Council (24 012 257)

Statement Closed after initial enquiries Charging 21-Jan-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her late aunt’s care and support. This is because there is insufficient evidence of fault.

Essex County Council (24 013 272)

Statement Closed after initial enquiries Charging 20-Jan-2025

Summary: We will not investigate Mrs X’s complaint that the Council sent her an invoice for her mother’s care and support charges despite agreeing not to charge. This is because an investigation would not lead to any further findings or outcomes.

Leicestershire County Council (24 005 589)

Statement Not upheld Charging 17-Jan-2025

Summary: There is no fault by the Council in its financial assessment for Ms X’s care and support. The Council applied charging rules when carrying out the assessment and any delay was due to Mr X not providing information the Council required. We are satisfied the Council provided general information about charging at the time care and support started.

Kent County Council (24 004 188)

Statement Upheld Charging 15-Jan-2025

Summary: Miss X complained the Council failed to properly consider a disability related expenditure claim for her son, Mr Y. We have found fault in the Council’s actions. We agree with its recent change of mind which said it should have considered the circumstances of the claim more carefully when it made its original decision. This caused avoidable distress and frustration for Miss X and meant Mr Y was expected to pay towards his care and support for a period where he should not have done. To remedy the injustice caused by this fault, the Council has agreed to complete its suggested remedy of an apology and symbolic payment to the family.

West Sussex County Council (24 013 251)

Statement Upheld Charging 15-Jan-2025

Summary: We will not investigate Mrs X’s complaint about the Council invoicing for backdated care charges and its delay completing her mother Mrs Y’s financial assessment. There is not enough evidence of fault in the Council’s assessment to warrant an investigation. We would not achieve a different outcome from investigating the Council’s delay in the financial assessment.

Hampshire County Council (24 012 141)

Statement Closed after initial enquiries Charging 15-Jan-2025

Summary: We will not investigate Mrs X’s complaint that the Council delayed in paying her father’s care home fees for nine months. This is because the accepted fault has not caused any significant injustice.

Norfolk County Council (24 012 210)

Statement Closed after initial enquiries Charging 15-Jan-2025

Summary: We will not investigate Mr X’s complaint about the date the Council used for when his mother Mrs Y’s permanent care began. There is insufficient evidence of fault to justify our involvement.

City of Doncaster Council (24 012 670)

Statement Closed after initial enquiries Charging 15-Jan-2025

Summary: We will not investigate Mrs X’s about her late mother’s care home fees. The complaint is late and we have seen no good reason why Mrs X could not have come to us sooner.

Durham County Council (24 012 766)

Statement Closed after initial enquiries Charging 14-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s management of and charges for domiciliary care provided to his late brother Mr Y. There is not enough evidence of fault by the Council to warrant us investigating.