Stoke-on-Trent City Council (23 012 532)

Statement Upheld Other 14-Feb-2025

Summary: Miss X complained about the Council’s failure to act when she made several safeguarding complaints regarding the care her son received. We found the Council was at fault for not updating Miss X with its decision. This caused her significant distress. To address this injustice caused by fault, the Council has agreed to make several recommendations to address this injustice caused by fault.

Leicester City Council (23 021 403)

Statement Closed after initial enquiries Other 13-Feb-2025

Summary: We will not investigate this complaint from Mr X concerning his ex-girlfriend, Miss Y, not being allowed to see him. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence of fault in the Council’s decision not to investigate.

Peterborough City Council (24 005 859)

Statement Upheld Other 13-Feb-2025

Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.

London Borough of Richmond upon Thames (24 006 730)

Statement Closed after initial enquiries Other 10-Feb-2025

Summary: We will not investigate this late complaint about the Council’s actions when Mr X sought to move his belongings out of storage in early 2023. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman.

Westminster City Council (24 007 148)

Statement Closed after initial enquiries Other 10-Feb-2025

Summary: We will not investigate Miss X’s complaint about the actions of staff at a day centre she attended. This is because an investigation would not lead to any further findings or outcomes. In addition, we cannot achieve the outcome Miss X wants.

Southampton City Council (24 000 699)

Statement Closed after initial enquiries Other 07-Feb-2025

Summary: We will not investigate this complaint about damage to Mr X’s washing machine. This is because claims damages to property are for insurance companies or the courts to determine. It would be reasonable for Mr X to ask insurers or the court to consider his claim for damages and costs.

Southampton City Council (24 010 501)

Statement Closed after initial enquiries Other 05-Feb-2025

Summary: We will not investigate this complaint about a Council officer asking Mr X a question which he found offensive and upsetting. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to retrieve new evidence to add anything worthwhile to the investigation already carried out by the Council.

London Borough of Hammersmith & Fulham (24 014 471)

Statement Closed after initial enquiries Other 05-Feb-2025

Summary: We cannot investigate this complaint about how the Council acted as a financial deputy. The substantive matters are outside our jurisdiction as they were subject to court proceedings.

Tameside Metropolitan Borough Council (24 014 521)

Statement Closed after initial enquiries Other 05-Feb-2025

Summary: We will not investigate Ms X’s complaint the Council discriminated against her and unlawfully detained her. This is because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome she wants. There is no good reason why Ms X could not take the matter to court.

Middlesbrough Borough Council (24 015 490)

Statement Closed after initial enquiries Other 04-Feb-2025

Summary: We will not investigate Miss X’s complaint that the Council removed her mother’s belongings from a property without giving Miss X notice. This is because any fault did not cause Miss X significant injustice.