Leeds City Council (24 012 139)

Statement Upheld Domiciliary care 27-Jan-2025

Summary: We will not investigate Miss X’s complaint about the quality of care provided to her father by his care provider. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

North East Lincolnshire Council (24 010 045)

Statement Closed after initial enquiries Domiciliary care 23-Jan-2025

Summary: We will not investigate a Care Provider’s response to Miss Y’s complaint about poor care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to add to the investigation already carried out.

Leeds City Council (24 003 573)

Statement Upheld Domiciliary care 20-Jan-2025

Summary: Mrs E complained that the Council took to long to agree to a residential care placement for her mother Mrs F (now deceased) despite her expressed wish to do so due to loneliness, isolation and anxiety over carer visits. We found some fault with the actions of the Council. The Council has agreed to pay Mrs E £300 and improve its procedures for the future.

Liverpool City Council (24 012 449)

Statement Closed after initial enquiries Domiciliary care 16-Jan-2025

Summary: We will not investigate this complaint about the standard of care provided for Mr X which was arranged by the Council. The Council has already taken appropriate action to remedy the injustice caused to Mr X and it is unlikely we would achieve anything further.

Asus Care UK Limited (24 004 103)

Statement Upheld Domiciliary care 13-Jan-2025

Summary: Ms X complains about the quality of care provided for her mother, Mrs Y, by Asus Care UK Limited. The care provider is responsible for the fact one of its care worker’s was not in a fit state to care for Mrs Y for four days. It needs to refund Mrs Y what she paid for those four days. The care provider also failed to deal properly with the introduction of a new contract, which caused avoidable distress to Ms X. It needs to apologise and make a symbolic payment for the distress caused.

Warrington Council (24 011 805)

Statement Closed after initial enquiries Domiciliary care 10-Jan-2025

Summary: We will not investigate this complaint about adult social care provision at home and recording contact information. This is because the complainant took more than 12 months to come to the Ombudsman from the time they knew of their concerns. We do not consider there are enough grounds to consider this late complaint.

West Northamptonshire Council (24 010 856)

Statement Closed after initial enquiries Domiciliary care 08-Jan-2025

Summary: We will not investigate the Council’s handling of the complaint from Mr X and Mrs Y related to their care needs. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Most of the issues raised are premature and the Council should investigate before we consider. The remaining issues, concerning marks on their property and damage to an oven by a carer, are for a court as the courts are best placed to consider claims for damages.

Bee Home Care Limited (24 009 200)

Statement Closed after initial enquiries Domiciliary care 07-Jan-2025

Summary: We will not investigate this complaint about adult social care support at home. This is because the Care Provider’s actions do not cause a significant enough injustice to justify our involvement.

Precious Support Services Limited (24 010 400)

Statement Closed after initial enquiries Domiciliary care 06-Jan-2025

Summary: We will not investigate this complaint about adult social care support at home. This is because the Care Provider has thoroughly investigated and responded to the complaint, and it is unlikely we could add to that investigation or reach a different outcome.

Kent County Council (23 020 562)

Statement Upheld Domiciliary care 20-Dec-2024

Summary: We will not investigate this late complaint about the quality of domiciliary care. There is not a good reason for the delay in the complainant bringing the matter to the Ombudsman.