London Borough of Harrow (24 013 253)

Statement Closed after initial enquiries Transport 28-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s assessment and refusal of his daughter Miss Y’s blue badge application. There is not enough evidence of fault in the Council’s process to warrant us investigating and it would be reasonable for Mr X to make a further application to the Council.

London Borough of Barnet (24 013 526)

Statement Closed after initial enquiries Transport 28-Jan-2025

Summary: We will not investigate Mr X’s complaint the Council refused to issue him a Disabled Persons Freedom Pass. There is not enough evidence of fault to justify our involvement.

London Borough of Lewisham (24 009 690)

Statement Closed after initial enquiries Transport 28-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse to renew the complainant’s Blue Badge. There is not enough evidence of fault to warrant an investigation.

London Borough of Southwark (24 016 080)

Statement Closed after initial enquiries Transport 23-Jan-2025

Summary: We will not investigate this Blue Badge complaint because the Council has now approved the application.

London Borough of Hillingdon (24 013 587)

Statement Closed after initial enquiries Transport 23-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse an application to renew a Blue Badge. We have not seen enough evidence of fault to justify an investigation.

London Borough of Hounslow (24 010 923)

Statement Closed after initial enquiries Transport 23-Jan-2025

Summary: We will not investigate this complaint about the Council’s refusal to award a Blue Badge. This is because there is not enough evidence of fault.

Warrington Council (24 013 844)

Statement Closed after initial enquiries Transport 22-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse to renew his Blue Badge. The Council has invited him to re-apply for a Blue Badge. An investigation by us would not achieve anything more or lead to a different outcome.

Devon County Council (24 015 103)

Statement Closed after initial enquiries Transport 22-Jan-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Surrey County Council (24 014 181)

Statement Closed after initial enquiries Transport 21-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his blue badge application. An investigation would not lead to any further findings or outcomes.

Essex County Council (24 002 639)

Statement Upheld Transport 17-Jan-2025

Summary: Mrs X complains the Council has failed to renew her blue badge despite her condition not changing. Mrs X says this has caused her distress. We have found fault in the actions of the Council for failing to advise why it could not accept information provided by Mrs X. The Council has apologised for this failing which is a suitable remedy.