London Borough of Croydon (23 020 786)

Report Upheld Assessment and care plan 21-Feb-2025

Summary: Miss X complained about the Council’s decision to withdraw funding for nighttime care. She said the Council’s decision to remove the care meant she did not have suitable support and could not afford the care and tax obligations as an employer of a personal assistant. Miss X said this impacted her independence, health and finances. There was fault in the way the Council did not meet Miss X’s needs and did not manage the direct payment suitably. Miss X’s needs were not met.

Leicester City Council (24 009 212)

Statement Not upheld Assessment and care plan 18-Feb-2025

Summary: Mr X complained about flaws in the Council’s assessment process when it was assessing his care and support needs. He says the Council’s assessment form is too binary and oversimplifies complex and fluctuating needs. We do not find the Council was at fault.

Kirklees Metropolitan Borough Council (24 015 344)

Statement Closed after initial enquiries Assessment and care plan 18-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to remove transport to a day centre from an adult social care plan. The person using the service has died so we cannot consider the impact on them. We do not consider there is a significant enough injustice to the person complaining to justify an investigation.

London Borough of Islington (24 000 360)

Report Upheld Assessment and care plan 17-Feb-2025

Summary: Ms X complained the Council delayed completing a social care assessment, issuing a care and support plan and putting in place funding to meet her care and support needs.

Somerset Council (23 013 202)

Statement Closed after initial enquiries Assessment and care plan 17-Feb-2025

Summary: We will not investigate this complaint about provision of Autism specefic services. There is not enough evidence of fault to justify our involvement.

Devon County Council (24 008 482)

Statement Not upheld Assessment and care plan 17-Feb-2025

Summary: Mr X complained the Council is failing to meet his night-time care and support needs. There is no fault in the way the Council assessed Mr X’s care needs or proposed meeting these.

Nottinghamshire County Council (24 012 782)

Statement Closed after initial enquiries Assessment and care plan 14-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.

Stoke-on-Trent City Council (24 013 447)

Statement Upheld Assessment and care plan 14-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her care package. The Council has agreed to remedy the injustice by apologising and taking action to provide Mrs X with the support agreed in her care plan. Further it will make a symbolic payment for the frustration, distress and uncertainty caused.

Cumberland Council (24 014 412)

Statement Closed after initial enquiries Assessment and care plan 13-Feb-2025

Summary: We will not investigate Mr X’s complaint that he has been denied access to adult care support services due to discrimination. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find the Council has acted with fault.

Lincolnshire County Council (24 014 444)

Statement Closed after initial enquiries Assessment and care plan 13-Feb-2025

Summary: We will not investigate this complaint about how best to meet a person’s adult social care needs. The Court of Protection is better placed to settle a dispute.