Norfolk County Council (24 008 978)

Statement Upheld Assessment and care plan 07-Mar-2025

Summary: Mr Y complains the Council did not inform him about possible charges it would make for his father’s residential care following a hospital discharge. Mr Y says the Council issued an invoice for the charges before completing the assessment process. The Council has reviewed the case and decided to waive the outstanding care fees and make a payment of £400 in recognition of the avoidable distress caused by fault. This is an appropriate remedy, and we have not investigated the complaint further.

London Borough of Merton (24 015 994)

Statement Closed after initial enquiries Assessment and care plan 07-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council charging his grandmother for her care placement. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.

Liverpool City Council (24 016 507)

Statement Closed after initial enquiries Assessment and care plan 07-Mar-2025

Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.

London Borough of Ealing (23 020 398)

Statement Not upheld Assessment and care plan 07-Mar-2025

Summary: There was no fault in the way the Council decided Ms B’s care plan and its provision of care.

Leicestershire County Council (24 001 615)

Statement Upheld Assessment and care plan 07-Mar-2025

Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.

Sefton Metropolitan Borough Council (24 015 785)

Statement Closed after initial enquiries Assessment and care plan 06-Mar-2025

Summary: We will not investigate this complaint about the Council’s consideration of a Deprivation of Liberty Safeguards authorisation. Any fault did not cause an injustice to Mr or Mrs X, and investigation by us would not lead to a different outcome.

Royal Borough of Windsor and Maidenhead Council (24 016 389)

Statement Closed after initial enquiries Assessment and care plan 06-Mar-2025

Summary: We will not investigate this complaint about adult social care. It is unlikely we would add to the Council’s investigation, find enough evidence of fault, or reach a different outcome.

London Borough of Redbridge (24 016 711)

Statement Closed after initial enquiries Assessment and care plan 06-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to reduce Mrs Y’s care package. There is insufficient evidence of fault in its decision-making, and insufficient evidence of a significant injustice, to warrant investigation by us.

Southampton City Council (24 016 853)

Statement Closed after initial enquiries Assessment and care plan 06-Mar-2025

Summary: We will not investigate Ms X’s complaint about an adult social care assessment completed with her relative, Mr Y, in 2022 and charges for his care. The complaint is late and there is no good reason to investigate now.

London Borough of Sutton (24 009 298)

Statement Closed after initial enquiries Assessment and care plan 05-Mar-2025

Summary: We will not investigate Ms X complaint about the Council’s action when discharging Ms Y from hospital and her charges for staying at a residential care home. Ms X is complaining too late and there are no good reasons for us to look at the matters now.