Kent County Council (24 012 686)

Statement Closed after initial enquiries Assessment and care plan 21-Jan-2025

Summary: We will not investigate this complaint about adult social care support to a carer. This is because there is not enough injustice to justify our involvement.

City of Bradford Metropolitan District Council (24 012 281)

Statement Closed after initial enquiries Assessment and care plan 21-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council charging his mother for care received in a care home, not telling him about third party top up fees, and for delays in completing an assessment of his mother’s care needs. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any significant injustice.

Walsall Metropolitan Borough Council (24 012 174)

Statement Closed after initial enquiries Assessment and care plan 20-Jan-2025

Summary: We will not investigate this complaint about an adult social care and support plan. There is not enough evidence of fault in the Council’s actions so we cannot question or criticise the decision the Council has made even though the complainant strongly disagrees.

Westminster City Council (24 012 376)

Statement Closed after initial enquiries Assessment and care plan 16-Jan-2025

Summary: We will not investigate Miss X’s complaints about decisions relating to the management of her uncle’s affairs. This is because the complaint is late and there are no good reasons why it could not have been raised with us sooner. There is also insufficient evidence of fault by the Council to justify further investigation.

Staffordshire County Council (24 014 790)

Statement Closed after initial enquiries Assessment and care plan 16-Jan-2025

Summary: Ms X complains about a decision not to detain her son under the Mental Health Act and that professionals completing the assessment did not take information she provided into account. We will not investigate the complaint. There are no indications of fault relating to the assessment. We are also unlikely to achieve more by investigating the information Ms X says she disclosed.

Royal Borough of Kensington & Chelsea (24 012 417)

Statement Closed after initial enquiries Assessment and care plan 15-Jan-2025

Summary: We will not investigate this complaint about delay in assessing adult social care needs. This is because any delay did not cause a significant enough injustice to justify the Ombudsman’s involvement.

London Borough of Hillingdon (23 016 587)

Statement Upheld Assessment and care plan 14-Jan-2025

Summary: Miss X complained about the Council’s lack of action when she reported serious concerns for her brother, Mr Y. She said there have been significant delays which are ongoing. We find the Council was at fault. This caused significant distress to Miss X and Mr Y. We make several recommendations to address this injustice caused by fault.

West Sussex County Council (24 004 519)

Statement Upheld Assessment and care plan 14-Jan-2025

Summary: Mrs Y, on behalf of Mrs X, complained the Council delayed completing a financial assessment for Mr X’s package of care and then produced an incorrect assessment causing distress. The Council accepts fault in this case and has now paid the money owed. A suitable remedy for the injustice is agreed.

London Borough of Hackney (24 000 618)

Statement Upheld Assessment and care plan 10-Jan-2025

Summary: There was no fault by the Council when it decided not to progress with a safeguarding enquiry when Mrs B fell. There was fault, however, when the Council took too long to review Mrs B’s care needs as intended, and took too long to deal with the complaint made on her behalf about this. The Council’s shortcomings caused both Mrs B and her family distress, frustration and uncertainty. It has agreed to take action to remedy this.

North Tyneside Metropolitan Borough Council (24 005 868)

Statement Closed after initial enquiries Assessment and care plan 10-Jan-2025

Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.