North Tyneside Metropolitan Borough Council (24 011 784)

Statement Upheld Transition from childrens services 17-Jan-2025

Summary: We will not investigate Mr X’s complaint about the lack of care and support received from the Council’s children and adult social care services. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused

Suffolk County Council (24 009 869)

Statement Upheld Transition from childrens services 28-Nov-2024

Summary: We will not investigate this complaint about the children’s statutory complaints procedure. The Council has upheld the complaint and offered a suitable remedy. Further investigation would not lead to a different outcome.

Hertfordshire County Council (24 003 915)

Statement Closed after initial enquiries Transition from childrens services 25-Nov-2024

Summary: Mr Z, on behalf of his grandson Mr X, complained the Council failed to provide appropriate support when he turned 18. The matters Mr Z raised were known to him in 2021 and he raised them with the Council at that time. This is a late complaint and falls outside the Ombudsman’s jurisdiction.

London Borough of Croydon (24 008 866)

Statement Closed after initial enquiries Transition from childrens services 19-Nov-2024

Summary: We will not investigate this complaint the Council failed to complete an adult care needs review. That is because it is late.

London Borough of Haringey (23 018 546)

Statement Upheld Transition from childrens services 15-Nov-2024

Summary: Mr and Mrs X complain about delay by the Council in carrying out an assessment for the transition of Mr Y from children to adult care services. The Council is at fault as it delayed in carrying out a transition assessment for Mr Y and wrongly stopped his direct payments. The Council also failed to identify it had responded to Mr and Mrs X’s complaint when they chased for a response. The faults caused distress, uncertainty and avoidable time and trouble to Mr and Mrs X. The fault also caused injustice to Mr Y as he missed the benefit of increased support. The Council has agreed to remedy this injustice by apologising and making a symbolic payment of £1000 to Mr and Mrs X and a symbolic payment of £1000 to Mr Y.

London Borough of Wandsworth (24 007 419)

Statement Closed after initial enquiries Transition from childrens services 15-Oct-2024

Summary: We will not investigate this complaint about how to meet adult social care needs when the current provision ends. The court of protection is better placed to settle a dispute about how best to meet a person’s needs when they do not have capacity to decide. The claimed injustice is future and speculative and so there is no worthwhile outcome to achieve from an Ombudsman investigation.

Hertfordshire County Council (23 017 457)

Statement Upheld Transition from childrens services 29-Aug-2024

Summary: Mrs X complains about how the Council planned care for her son, Mr K. The Council took too long to start planning Mr K’s transition from children’s services to adult social care. Despite its best efforts, the Council failed to provide overnight respite care and has not fully supported Mr K’s mother to arrange this and use direct payments. The Council’s shortcomings have caused Mr K’s mother distress, uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a symbolic payment, and work with Mrs X to arrange respite care.

Bournemouth, Christchurch and Poole Council (24 003 509)

Statement Closed after initial enquiries Transition from childrens services 04-Aug-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of several matters in relation to his daughter’s care and support. This is because there is insufficient evidence of fault. In addition, the faults accepted have not caused any significant injustice and an investigation would not lead to any further outcomes.

London Borough of Merton (23 014 163)

Statement Upheld Transition from childrens services 30-Jul-2024

Summary: Mrs Q complains the Council delayed referring her daughter for an Adult Social Care assessment, in the time before her 18th birthday. And when it did make the referral it did not tell them and delayed responding to her contacts. We uphold the complaint. The Council has agreed to our recommendations.

London Borough of Croydon (23 008 097)

Statement Upheld Transition from childrens services 25-Mar-2024

Summary: Mrs Y complained about the way the Council dealt with Mr X’s social care support and its response to her complaint. We have found fault by the Council in failing to review Mr X’s need for support managing his finances, and failing to consider part of Mrs Y’s complaint, but this did not cause any personal injustice. We have not found fault on the other parts of Mrs Y’s complaint.