London Borough of Hillingdon (24 016 443)

Statement Upheld Allocations 23-Sep-2025

Summary: We have found fault with the Council for how it handled Mrs X’s homelessness application, housing register application and reports of property disrepair. This caused Mrs X and her son avoidable distress and meant they remained in unsuitable accommodation that affected her son’s health. The Council has agreed to take action to remedy Mrs X’s avoidable injustice.

Milton Keynes Council (25 000 856)

Statement Upheld Homelessness 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council not providing accommodation to her when she successfully challenged its decision that she was not in priority need. This is because the Council agreed to resolve this aspect of the complaint by providing a proportionate remedy for Miss X’s injustice. We will not investigate the Council’s further decision that Miss X was not in priority need. Miss X had the right to seek a review and then appeal to the county court against the Council’s decision, and it was reasonable to expect her to do so.

Royal Borough of Windsor and Maidenhead Council (25 001 802)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about how the Council handled her housing application and her having to move out of temporary accommodation while the landlord carried out repairs. This is because we cannot achieve the outcome Miss X is seeking.

London Borough of Enfield (25 002 722)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault and where fault may have occurred, we are satisfied with the actions already taken by the Council.

Cornwall Council (25 003 418)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about housing allocations. There is insufficient evidence of fault in the way the Council determined her housing priority banding which would warrant an investigation.

London Borough of Hackney (25 004 087)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate this complaint about housing allocations banding because there is not enough evidence of fault to justify investigating.

London Borough of Southwark (25 004 663)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about a housing application. The injustice claimed is not significant enough to justify our involvement.

London Borough of Croydon (24 019 886)

Statement Upheld Homelessness 22-Sep-2025

Summary: Miss X complained on behalf of Mr Y that the Council failed to assess his homelessness applications or to arrange alternative accommodation. We found the Council delayed in considering Mr Y’s homelessness application, including whether to provide any interim accommodation. The Council has accepted the fault and agreed to pay £3150 to Mr Y for the delays and in recognition of the avoidable stress and uncertainty.

Royal Borough of Kensington & Chelsea (24 021 263)

Statement Upheld Homelessness 22-Sep-2025

Summary: The Council was at fault for the delay in moving Miss X to suitable temporary accommodation and for poor communication when she moved. It was also at fault for the delay in resolving pest infestation and boiler issues in Miss X’s accommodations. There was no fault in the way the Council dealt with mould in her accommodation. The Council will apologise and make a symbolic payment to Miss X in recognition of the avoidable distress and frustration caused by its faults.

Guildford Borough Council (24 011 233)

Statement Upheld Allocations 22-Sep-2025

Summary: Mr B says the Council delayed dealing with his housing register application, wrongly suspended his application and removed him from the housing register, delayed putting him back on the housing register and failed to ask him to complete a medical priority form. There were delays in dealing with the housing register application, the Council failed to take into account all the information at various points and delayed providing Mr B with a medical form to complete. That caused Mr B distress and meant he was not registered on the housing register for part of the period. An apology, payment to Mr B and reminder to officers is satisfactory remedy.