Leicester City Council (24 005 927)

Report Upheld Homelessness 09-Oct-2025

Summary: Mr X complained that the Council failed to provide sufficient support with his homelessness and housing application and that it also failed to provide suitable accommodation for him and his family. As a result, Mr X and his family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Mr X also considers that this has been detrimental to the health and development of his children.

London Borough of Enfield (24 019 488)

Statement Closed after initial enquiries Homelessness 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because further investigation would not lead to a different outcome.

London Borough of Enfield (25 004 341)

Statement Upheld Homelessness 30-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her homelessness application. This is because the Council has agreed to apologise to Mrs X, pay her £300 and progress her current homelessness application without further delay. Therefore, an investigation by us would not be proportionate.

Stratford-on-Avon District Council (25 004 397)

Statement Closed after initial enquiries Homelessness 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s view that a flat, not just a house, might meet Miss X’s needs. This is mainly because the evidence suggests the Council reached its decision properly. Miss X can reasonably take court action if she wants a decision on whether the Council has broken equality laws.

London Borough of Hounslow (25 004 560)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.

Surrey Heath Borough Council (25 005 269)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about a housing application. There is not enough evidence of fault.

London Borough of Lambeth (25 005 347)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate this complaint about the suitability of accommodation offered under the Council’s homelessness duty. It was reasonable for Miss X to use the review/appeal procedure offered by the legislation to challenge the Council’s decision. We cannot investigate complaints about repairs from tenants of social housing landlords.

Manchester City Council (25 005 456)

Statement Closed after initial enquiries Allocations 30-Sep-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

London Borough of Enfield (25 005 581)

Statement Closed after initial enquiries Homelessness 30-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to end its housing duty to Miss X. This is because Miss X has a right of review of the Council’s decision, it would be reasonable for her to use it.

London Borough of Harrow (24 017 063)

Statement Upheld Other 29-Sep-2025

Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.