Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

London Borough of Lambeth (24 023 371)

Statement Upheld Homelessness 03-Feb-2026

Summary: Miss Y complained about the way the Council dealt with repairs at her permanent rented home and proposed new rented home, as her landlord; and its failure to provide her with suitable temporary accommodation. We have found fault and maladministration, causing injustice, by the Council in: failing to address the severe disrepair issues at Property A; poor record keeping; failure to evidence it offered Miss Y the opportunity to move her belongings out of Property A; and its failure to provide her with suitable accommodation from January 2024 to October 2024. The Council has agreed to remedy this injustice by: apologising to Miss Y for its failures, clearing any arrears, making payments and service improvements.

London Borough of Barnet (25 000 158)

Statement Upheld Homelessness 03-Feb-2026

Summary: Ms X complained about the Council’s actions when she found out she was going to be evicted and it placed her in temporary homeless accommodation. She also complained about how it handled her housing register reassessment request. We found fault because of poor communication from the Council, a delayed suitability assessment of her accommodation and it not reviewing documents it said it would. This caused Ms X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council will apologise to Ms X, make a payment to her and share guidance with its officers.

London Borough of Southwark (25 005 307)

Statement Upheld Allocations 03-Feb-2026

Summary: The Council was at fault for its delay in processing Miss X’s housing application and for poor, inconsistent communication. The Council has already provided a remedy for part of the injustice to Miss X by backdating its banding decision. The Council has agreed to apologise to Miss X and pay her a symbolic financial remedy to further acknowledge the frustration caused to her by the Council’s faults.

Brighton & Hove City Council (25 006 144)

Statement Closed after initial enquiries Other 03-Feb-2026

Summary: We will not investigate Mr X’s complaint alleging the Council placed him in an unsafe location. This is because the complaint is late and there are no good reasons to investigate.

London Borough of Enfield (25 009 338)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the alternative court remedy and, in any case, there is insufficient evidence of fault by the Council.

Royal Borough of Kingston upon Thames (25 012 014)

Statement Upheld Homelessness 03-Feb-2026

Summary: We will not investigate Mr X’s complaint about utility liability. The Council have provided a suitable remedy.

Nottingham City Council (25 015 959)

Statement Closed after initial enquiries Managing council tenancies 03-Feb-2026

Summary: We cannot investigate this complaint about rubbish in a Council home garden causing pest issues. This is because we have no power to investigate a council when it is acting as a social housing landlord.

London Borough of Haringey (24 013 936)

Statement Upheld Homelessness 02-Feb-2026

Summary: Mrs X complains the Council did not deal properly with her homelessness and temporary accommodation. The Council did not properly apply its policy in relation to compensation. Mrs X suffered avoidable distress because she was offered an inappropriate remedy. The Council should apologise and make a symbolic payment to Mrs X.

London Borough of Lambeth (24 021 802)

Statement Upheld Homelessness 02-Feb-2026

Summary: We found fault on the complaint against the Council sent by Mr Y on behalf of his son, Mr Z, when dealing with his homeless application. It failed to properly consider whether it owed a duty to provide interim accommodation, delayed reaching a decision about whether it owed him a main housing duty, wrongly referred him to a housing provider, and missed a timescale under its own complaints procedure. The Council agreed to send Mr Z an apology, pay him £600, and review its processes. These actions remedy the injustice caused.