Manchester City Council (25 010 181)

Statement Closed after initial enquiries Homelessness 23-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the support provided during while bidding for properties. The injustice claimed is not significant enough to justify investigation.

Wokingham Borough Council (25 009 463)

Statement Closed after initial enquiries Allocations 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.

Birmingham City Council (25 015 229)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions during the Right to Buy process. Mr X could have taken the matter to the County Court, which decides disputes about the Right to Buy. The other part of the complaint is late.

Royal Borough of Kensington & Chelsea (25 015 419)

Statement Closed after initial enquiries Allocations 21-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider matters the complainant was aware of more than 12 months before we received the complaint.

Royal Borough of Kensington & Chelsea (25 015 953)

Statement Closed after initial enquiries Allocations 21-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and the discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Royal Borough of Windsor and Maidenhead Council (24 013 528)

Statement Upheld Homelessness 19-Dec-2025

Summary: We have found the Council at fault for failing to secure interim accommodation for Miss X when it had reason to believe that she was eligible, homeless and in priority need. This left Miss X without suitable accommodation for the period until the Council reached its decision that she had no priority need. The Council has agreed to take action to remedy Miss X’s injustice.

Basildon Borough Council (24 018 810)

Statement Upheld Homelessness 19-Dec-2025

Summary: The Council was at fault in how it offered and arranged accommodation for Mr X after he became homeless. It later housed him in unsuitable accommodation for too long. This caused Mr X uncertainty and distress. To remedy Mr X’s injustice, the Council will apologise and pay him a symbolic amount. To prevent similar fault in future, the Council will issue a staff reminder and put processes in place to ensure it can comply with guidance on housing for care leavers.

London Borough of Hillingdon (24 023 333)

Statement Upheld Homelessness 19-Dec-2025

Summary: The Council denied Ms X her right to ask for a review of the suitability of her temporary accommodation. The Council told her she did not have this right. The Council has agreed to apologise to Ms X. Ms X can complain the Energy Ombudsman about an excessively large electricity bill at a previous property.

London Borough of Lambeth (25 009 784)

Statement Closed after initial enquiries Allocations 19-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to reduce Mr X’s housing priority as there is insufficient evidence of fault and injustice to justify an investigation.

Westminster City Council (25 011 820)

Statement Closed after initial enquiries Allocations 19-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.