Broxbourne Borough Council (25 006 414)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Miss X’s complaint about housing register eligibility. There is insufficient evidence of fault to justify investigating.

North Tyneside Metropolitan Borough Council (25 010 358)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Ms X’s complaint about the support provided by the Council’s homelessness service. The Council has since ended its housing duty to Ms X and if she disagrees with this decision, she has a right of review. An investigation would not lead to a different outcome or achieve anything more.

London Borough of Hounslow (25 011 609)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her tenancy agreement and an incentive payment to her landlord. The complaint is late. There is no indication Ms X could not have complained earlier and no good reason to decide to investigate now. In any case, Ms X has not suffered a sufficient injustice to justify our involvement.

London Borough of Camden (25 022 787)

Statement Closed after initial enquiries Homelessness 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to reject Miss X’s homelessness application. There is insufficient evidence of fault by the Council which would warrant an investigation.

London Borough of Brent (25 003 059)

Statement Upheld Homelessness 13-Jan-2026

Summary: Mrs F complained about how the Council has handled her homelessness. The Council has accepted there was a delay in placing Mrs F in temporary accommodation. This caused Mrs F distress whilst she was awaiting eviction. The Council has already made a symbolic payment to remedy this injustice.

London Borough of Hackney (25 004 156)

Statement Upheld Homelessness 13-Jan-2026

Summary: Ms X complained about the Council’s actions after she told it she was a victim of domestic abuse. We find the Council at fault in its handling of her initial approach, including its treatment of her at its offices, its failure to complete a Domestic Abuse, Stalking and Honour Based Violence risk assessment, and its failure to provide interim accommodation without delay. We also find fault in the Council’s delay in accepting the relief and main housing duties, its failure to properly consider the suitability of the interim accommodation and unsafe areas, its failure to inform Ms X of her right to request a suitability review, and its poor complaint handling. These faults caused Ms X avoidable distress and uncertainty, placed her at risk of harm by requiring her to return to the property where the alleged abuse occurred, led to a loss of statutory review rights, and caused her unnecessary time and trouble in pursuing her complaint. The Council has agreed to apologise, make a payment to Ms X, and take action to improve its services.

Exeter City Council (25 010 759)

Statement Closed after initial enquiries Homelessness 12-Jan-2026

Summary: We will not investigate Mr X’s complaint about the way the Council handled his homelessness application. This is because his complaint is late and I have seen no reason to exercise my discretion and investigate.

Southend-on-Sea City Council (25 023 861)

Statement Closed after initial enquiries Homelessness 12-Jan-2026

Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council under its homeless duty. It was reasonable for Miss X to appeal against the Council’s rejection of her suitability review.

London Borough of Enfield (24 020 330)

Statement Closed after initial enquiries Homelessness 09-Jan-2026

Summary: Mr X complained about a Notice to Quit his accommodation the Council served on him in April 2025. I ended this investigation because Mr X has filed a claim with the Court about the same matter. The law means we cannot investigate this complaint.

Royal Borough of Greenwich (25 014 164)

Statement Closed after initial enquiries Homelessness 08-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s homelessness application review decision. This is because Mr X had a right of appeal to the County Court and it is reasonable to expect him to have appealed. I have also not seen enough evidence of significant injustice to justify investigating the time the Council took to make its review decision.