Recent statements in this category are shown below:
Statement Closed after initial enquiries Homelessness 18-Aug-2017
Summary: The Ombudsman will not investigate this complaint that the Council has not given the complainant permanent accommodation. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used. In addition, the Ombudsman cannot achieve the outcome the complainant wants and part of the complaint is late.
Statement Closed after initial enquiries Homelessness 17-Aug-2017
Summary: Mr X complained about the Council's decision on his homeless application. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to ask for a review of his case and appeal to the County Court if he remained dissatisfied.
Statement Upheld Homelessness 15-Aug-2017
Summary: there were faults in the way the Council handled Ms X's homelessness application. The Council has agreed to the recommendations made to remedy the injustice this caused Ms X.
Statement Not upheld Homelessness 08-Aug-2017
Summary: The Ombudsman found no fault on Miss B's complaint that the Council provided her with unsuitable temporary accommodation following her homeless application. The Council had no evidence to justify why it should not house her in one area. Nor was it told she did not want housing in another. It acted on her allegations about the accommodation's conditions.
Statement Upheld Homelessness 07-Aug-2017
Summary: The Council was at fault in placing Mrs B and her family in bed and breakfast accommodation for 19 weeks. There was no fault in its request that the family moves at short notice, its non-payment of storage costs and its consideration of an application for a discretionary housing payment. The Ombudsman has recommended a remedy.
Statement Closed after initial enquiries Homelessness 07-Aug-2017
Summary: Ms X complained about the suitability of the temporary accommodation which the Council provided her with. She says the Council has failed to respond to her request for a review. The Ombudsman will not investigate this compliant. The Council has now issued its review decision and it is reasonable for Ms X to appeal to the County Court if she remains dissatisfied.
Statement Closed after initial enquiries Homelessness 04-Aug-2017
Summary: The Ombudsman will not investigate Miss X's complaint about the suitability of her uncle, Mr Y's, temporary accommodation. Miss X has asked for a formal review of the temporary accommodation. If Miss X remains unhappy following the review she can go to court.
Statement Closed after initial enquiries Homelessness 01-Aug-2017
Summary: The Ombudsman will not investigate Mr X's complaint about how the Council handled his homelessness application and his request to be on the housing register. Mr X can appeal the Council's homelessness decision to the County Court. The Council is entitled to set its own allocations policy and it is unlikely further investigation will find fault.
Statement Upheld Homelessness 01-Aug-2017
Summary: I have partly upheld Ms D's complaint. She received some misleading advice from officers about whether her application for housing was live and about her points. To remedy the injustice, I recommend an apology for confusion. I do not uphold Ms D's main complaint that officers gave her incorrect advice about how to obtain points for overcrowding. This is because there is written evidence officers told her to complete a housing application form to obtain all the points available to her.
Statement Upheld Homelessness 26-Jul-2017
Summary: The Ombudsman does not consider that there was fault in the way the Council responded to Ms B's complaints about the condition of her temporary accommodation. However, the Council has agreed to increase the payment it offered for failings in the handling of her move to new temporary accommodation from £300 to £600.