Recent statements in this category are shown below:
Statement Closed after initial enquiries Private housing 12-May-2017
Summary: The Ombudsman does not have grounds to investigate this complaint about the way the Council dealt with issues relating to a privately owned property on a new housing development. This is because the courts are best placed to resolve any outstanding boundary issues or negligence claims. In addition there is no sign that fault by the Council in other respects has caused the property owner an injustice to warrant our involvement.
Statement Not upheld Private housing 12-May-2017
Summary: There is no evidence of fault in how the Council dealt with fire prevention work between 2007 and 2009.
Statement Closed after initial enquiries Private housing 08-May-2017
Summary: We will not investigate Mr Y's complaint about the Council requiring him to do repairs at his rental property as Mr Y had the right to appeal against the Improvement Notice served on him. It is reasonable to expect him to have done so and the complaint is therefore outside our legal remit.
Statement Not upheld Private housing 20-Apr-2017
Summary: There is no evidence of fault in how the Council reached its decision not to pay the full cost of the damage caused to Mrs X's property by her tenant as its decision was in accordance with its deposit bond guarantee scheme. The Council was not at fault in not rehousing Mrs X's tenant when she gave notice to end her tenancy.
Statement Upheld Private housing 20-Apr-2017
Summary: The independent damp report highlighted that the Council's building work did contribute to some of the damp problems that Mr B is experiencing. It has also been responsible for some of the delay resolving Mr B's complaint. But there is a lack of evidence to hold it fully responsible for both of these issues. Therefore the Council's offer to pay Mr B £15,000 to complete the required repair work, and to acknowledge his time and trouble, is appropriate.
Statement Closed after initial enquiries Private housing 13-Apr-2017
Summary: The Ombudsman will not investigate this complaint about the help the Council gave to the complainant regarding problems he was having with his landlord. This is because there is insufficient evidence of fault by the Council.
Statement Not upheld Private housing 04-Apr-2017
Summary: There was no fault by the Council: it responded properly to Ms B's complaints.
Statement Upheld Private housing 30-Mar-2017
Summary: The Council's delivery partner and its contractor delayed in providing Mr B with a quote for replacement doors. As a result he may have lost out on grant funding.
Statement Upheld Private housing 22-Mar-2017
Summary: There was some delay by the Council in processing Ms B's application for a Disabled Facilities Grant and Empty Homes Loan. But this has not caused Ms B significant injustice, and there was no fault in the Council's decision to refuse the loan. The Ombudsman has found no fault in respect of the concerns that Mr B has raised about the safety of Ms B's current home, her requests for discretionary housing payments or the Council's decision no longer to keep the recovery of Council Tax debts on hold.
Statement Closed after initial enquiries Private housing 21-Mar-2017
Summary: The Ombudsman will not investigate this complaint about the way the Council dealt with a local resident regarding three properties he owned. This is mainly because we have already considered part of the complaint, and complaints about other matters have been made late. In addition there is no sign of fault by the Council which has caused a significant injustice to the complainant regarding its recent involvement in his case.