Private housing


Recent statements in this category are shown below:

  • Peterborough City Council (17 004 140)

    Statement Closed after initial enquiries Private housing 11-Jul-2017

    Summary: The Ombudsman will not investigate Mr B's complaint the Council did not manage his tenants' behaviour. It is unlikely an investigation would find fault by the Council nor add any more to the Council's own investigation.

  • South Staffordshire District Council (17 004 556)

    Statement Closed after initial enquiries Private housing 06-Jul-2017

    Summary: The Ombudsman will not investigate Mr B's complaint that the Council failed to take action to address his reports that a property is derelict and unoccupied. Mr B has not suffered personal injustice as a result of the fault he has complained about.

  • London Borough of Newham (16 017 002)

    Statement Upheld Private housing 30-Jun-2017

    Summary: Mr X complained that the Council has not dealt with his complaint about the condition of his privately rented property in accordance with its legal obligations. The Council considered whether to take any actions and in the circumstances decided Mr X's issue with his property did not warrant a formal response. The Council's communication was poor but Mr X was not caused a significant injustice. The Council has since taken action to prevent the same mistakes occurring in the future.

  • Bristol City Council (17 003 231)

    Statement Closed after initial enquiries Private housing 26-Jun-2017

    Summary: Mr X complained about the Council's failure to properly inspect a private rented property for hazards which he says were present. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mr X.

  • Adur District Council (17 003 027)

    Statement Closed after initial enquiries Private housing 22-Jun-2017

    Summary: The Ombudsman will not investigate this complaint that the Council failed to give accurate housing advice. This is because there is insufficient evidence of fault by the Council or injustice.

  • Bristol City Council (16 019 466)

    Statement Not upheld Private housing 20-Jun-2017

    Summary: Mr X says the Council did not properly investigate his concerns about disrepair in a privately rented property. There was no fault by the Council.

  • Royal Borough of Kensington & Chelsea (16 017 060)

    Statement Not upheld Private housing 01-Jun-2017

    Summary: Mr K complains about the advice the Council provided regarding tenancy/trespass issues. The Ombudsman has not found evidence of fault.

  • Stoke-on-Trent City Council (16 015 750)

    Statement Not upheld Private housing 25-May-2017

    Summary: There was no fault by the Council when it decided not to take enforcement action against a private landlord or, in the alternative, to provide the complainant tenant with alternative accommodation.

  • Leeds City Council (16 011 696)

    Statement Not upheld Private housing 17-May-2017

    Summary: There was no fault in the way the Council dealt with Mr B's complaints about his landlord and decided to pay Mr B's housing benefit directly to the landlord. There was also no fault in the way the Council decided not to lend Mr B the money to pay a deposit on a new rental property.

  • East Riding of Yorkshire Council (16 009 633)

    Statement Not upheld Private housing 12-May-2017

    Summary: There is no evidence of fault in how the Council dealt with fire prevention work between 2007 and 2009.

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