Recent statements in this category are shown below:
Statement Closed after initial enquiries Private housing 11-Jul-2017
Summary: The Ombudsman will not investigate Mr B's complaint the Council did not manage his tenants' behaviour. It is unlikely an investigation would find fault by the Council nor add any more to the Council's own investigation.
Statement Closed after initial enquiries Private housing 06-Jul-2017
Summary: The Ombudsman will not investigate Mr B's complaint that the Council failed to take action to address his reports that a property is derelict and unoccupied. Mr B has not suffered personal injustice as a result of the fault he has complained about.
Statement Upheld Private housing 30-Jun-2017
Summary: Mr X complained that the Council has not dealt with his complaint about the condition of his privately rented property in accordance with its legal obligations. The Council considered whether to take any actions and in the circumstances decided Mr X's issue with his property did not warrant a formal response. The Council's communication was poor but Mr X was not caused a significant injustice. The Council has since taken action to prevent the same mistakes occurring in the future.
Statement Closed after initial enquiries Private housing 26-Jun-2017
Summary: Mr X complained about the Council's failure to properly inspect a private rented property for hazards which he says were present. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mr X.
Statement Closed after initial enquiries Private housing 22-Jun-2017
Summary: The Ombudsman will not investigate this complaint that the Council failed to give accurate housing advice. This is because there is insufficient evidence of fault by the Council or injustice.
Statement Not upheld Private housing 20-Jun-2017
Summary: Mr X says the Council did not properly investigate his concerns about disrepair in a privately rented property. There was no fault by the Council.
Statement Not upheld Private housing 01-Jun-2017
Summary: Mr K complains about the advice the Council provided regarding tenancy/trespass issues. The Ombudsman has not found evidence of fault.
Statement Not upheld Private housing 25-May-2017
Summary: There was no fault by the Council when it decided not to take enforcement action against a private landlord or, in the alternative, to provide the complainant tenant with alternative accommodation.
Statement Not upheld Private housing 17-May-2017
Summary: There was no fault in the way the Council dealt with Mr B's complaints about his landlord and decided to pay Mr B's housing benefit directly to the landlord. There was also no fault in the way the Council decided not to lend Mr B the money to pay a deposit on a new rental property.
Statement Not upheld Private housing 12-May-2017
Summary: There is no evidence of fault in how the Council dealt with fire prevention work between 2007 and 2009.