Recent statements in this category are shown below:
Statement Closed after initial enquiries Private housing 11-Sep-2017
Summary: The Ombudsman will not investigate this complaint about fault in how the Council described a repair scheme for defective properties. It is not possible to determine what injustice the complainant may have been caused.
Statement Closed after initial enquiries Private housing 08-Sep-2017
Summary: The Ombudsman will not investigate this complaint about damage caused to the complainant's property between 2005 and 2012. This is because it is a late complaint. In addition, there is insufficient evidence of fault by the Council and because it is unlikely an investigation would lead to a different outcome.
Statement Closed after initial enquiries Private housing 05-Sep-2017
Summary: we will not investigate Ms X's complaint about the advice the Council gave her tenant when she served a notice on her, or the actions of an environmental health officer. We cannot add to the Council's investigation, it is unlikely we would find fault with the Council's advice, and the actions of the Environmental Health Officer caused insufficient injustice to Ms X to justify an investigation.
Statement Not upheld Private housing 30-Aug-2017
Summary: There is no evidence to show the Council delayed in resolving Mr B's query about his loan repayments.
Statement Upheld Private housing 17-Aug-2017
Summary: The Council was at fault for the consideration it gave to taking enforcement action against the complainant's former landlord for harassment and potential illegal eviction. It also failed to properly explain its responsibilities to the complainant under the Land Compensation Act. It is considered unlikely these faults would have led to any different outcome to the complainant who is homeless, given that she has refused other offers of help from the Council. However, the Council has agreed to remedy the complaint to reflect any distress or missed opportunities arising from these faults. Other parts of the complaint considering specific actions by the Council are not upheld.
Statement Closed after initial enquiries Private housing 08-Aug-2017
Summary: The Ombudsman will not investigate Mrs C's complaint that the Council's officers avoided and ignored facts and evidence she presented to them about her housing situation. It is reasonable to expect Mrs C to follow the Housing Act 1996 review and appeal process and to await the outcome of the Council's review. The Ombudsman would not conclude the Council has avoided and ignored evidence Mrs C provided about her children's medical conditions and the current disrepair in her home.
Statement Closed after initial enquiries Private housing 07-Aug-2017
Summary: Mr X complained about the Council's decision to require payment of a charge on his property which he agreed to in 2005. He says he was unable to live in the property for the required 10 years because he spent 2 years in prison. The Ombudsman will not investigate this complaint. There is insufficient evidence of any fault on the Council's part.
Statement Closed after initial enquiries Private housing 02-Aug-2017
Summary: The Ombudsman will not investigate this complaint about a wall collapse in 2017 which the complainant blames on poor work in 1999. This is because the Ombudsman does not determine claims of negligence. This is a matter that needs to be determined through the courts or insurers.
Statement Not upheld Private housing 28-Jul-2017
Summary: Having accepted a fault in its oversight of works in 2010 the Council acted without fault in identifying and carrying out remedial works to bring a bathroom up to the specification needed by the resident.
Statement Not upheld Private housing 20-Jul-2017
Summary: There was no fault in the way the Council dealt with Mrs X's complaint about its failure to properly supervise the work of a contractor refurbishing a property under a grant funding agreement.