Managing council tenancies


Recent statements in this category are shown below:

  • Kettering Borough Council (16 015 858)

    Statement Closed after initial enquiries Managing council tenancies 31-Mar-2017

    Summary: The Ombudsman cannot investigate this complaint about court proceedings taken by the Council to evict the complainant.

  • Sheffield City Council (16 012 676)

    Statement Closed after initial enquiries Managing council tenancies 29-Mar-2017

    Summary: The Ombudsman should not investigate Mr H's complaint that the Council has failed to ensure that there is a full range of property types available in the estate in which he had hoped to buy a house. It is unlikely the Ombudsman would find there had been either fault by the Council or an injustice to Mr H. Neither could he provide the outcome Mr H seeks.

  • Richmondshire District Council (16 014 521)

    Statement Closed after initial enquiries Managing council tenancies 27-Jan-2017

    Summary: The Ombudsman cannot investigate Mr and Mrs B's complaint that the Council treated them unfairly. That is because the Ombudsman cannot investigate complaints about the Council's management of its social housing.

  • Darlington Borough Council (16 010 086)

    Statement Closed after initial enquiries Managing council tenancies 26-Oct-2016

    Summary: The Ombudsman cannot investigate Mr B's complaint about the noise nuisance. That is because the Ombudsman cannot investigate complaints about the Council's management of its social housing.

  • Arun District Council (16 004 509)

    Statement Closed after initial enquiries Managing council tenancies 19-Jul-2016

    Summary: The Ombudsman will not investigate this complaint about people playing football on land near the complainant's home. The Council does not own or manage the land so it is unlikely the Ombudsman would find it to be at fault.

  • Dudley Metropolitan Borough Council (15 019 532)

    Statement Closed after initial enquiries Managing council tenancies 15-Apr-2016

    Summary: The Ombudsman cannot investigate this complaint that the Council has not dealt properly with a neighbour nuisance issue. This is because she has no jurisdiction to consider the housing management matter in question.

  • London Borough of Sutton (15 006 220)

    Statement Not upheld Managing council tenancies 22-Mar-2016

    Summary: The Council has already been criticised by the Ombudsman for failing to establish when a change in its tenancy conditions was put in place. The complainant, Miss B, has now achieved the outcome she wanted and there is no merit in re-investigating the way the Council reached the decision to award her the tenancy of her family home.

  • Sandwell Metropolitan Borough Council (15 017 788)

    Statement Closed after initial enquiries Managing council tenancies 23-Feb-2016

    Summary: The Ombudsman cannot investigate Mrs B's complaint because it is about decisions the Council has taken in its management of its social housing.

  • Milton Keynes Council (15 012 797)

    Statement Closed after initial enquiries Managing council tenancies 09-Dec-2015

    Summary: The Ombudsman will not investigate this complaint about historic issues relating to rent arrears and housing benefit. This is because the Ombudsman considered the issues in 2011 and because there were appeal rights the complainant could have used. In addition, the Ombudsman has no power to investigate part of the complaint.

  • Birmingham City Council (15 009 577)

    Statement Closed after initial enquiries Managing council tenancies 08-Oct-2015

    Summary: The Ombudsman cannot investigate this complaint about compensation agreed after a court case for rent arrears and disrepair. This is because the Ombudsman has no power to investigate a council when it is acting as a landlord.

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