Other


Recent statements in this category are shown below:

  • London Borough Of Brent (17 005 386)

    Statement Not upheld Other 21-Aug-2017

    Summary: The Ombudsman will not further investigate this complaint as it concerns Mrs X's tenancy and how the Council manages its housing service. How the Council manages it housing service is outside the Ombudsman's jurisdiction.

  • Brentwood Borough Council (17 007 100)

    Statement Closed after initial enquiries Other 18-Aug-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council dealt with an insurance claim because he cannot investigate the Council's actions when managing its social housing, it is reasonable to expect Mr B and his wife to go to court if the matter is not resolved through their own insurers and the Ombudsman will not investigate a complaint about the way the Council has dealt with an insurance claim when he is not investigating the underlying matter.

  • Wokingham Borough Council (17 006 677)

    Statement Closed after initial enquiries Other 15-Aug-2017

    Summary: The Ombudsman cannot investigate this complaint about an increase in the cost of buildings insurance for a Council leaseholder. This is because the law prevents the Ombudsman from investigating complaints about a Council when it is acting as a landlord or freeholder.

  • Wokingham Borough Council (17 006 105)

    Statement Closed after initial enquiries Other 15-Aug-2017

    Summary: The Ombudsman cannot investigate this complaint about an increase in the cost of buildings insurance for a Council leaseholder. This is because the law prevents the Ombudsman from investigating complaints about a Council when it is acting as a landlord or freeholder.

  • Wokingham Borough Council (17 006 113)

    Statement Closed after initial enquiries Other 11-Aug-2017

    Summary: The Ombudsman cannot investigate this complaint about an increase in the cost of buildings insurance for a Council leaseholder. This is because the law prevents the Ombudsman from investigating complaints about a Council when it is acting as a landlord or freeholder.

  • London Borough of Havering (17 006 293)

    Statement Closed after initial enquiries Other 11-Aug-2017

    Summary: We cannot investigate Miss Y's complaint about Council delay in dealing with the overgrown garden of one of its tenants. We have no legal remit to investigate the Council when it is acting as landlord of a social housing tenant.

  • London Borough of Havering (17 005 326)

    Statement Closed after initial enquiries Other 08-Aug-2017

    Summary: The Ombudsman will not investigate Mr B's late complaint that the Council's failure to ensure the disrepair in his flat was put right. It is reasonable to expect him to seek a remedy either through his own insurers or through the courts if the Council will not settle his claim to his satisfaction.

  • Royal Borough of Kingston upon Thames (17 004 908)

    Statement Closed after initial enquiries Other 26-Jul-2017

    Summary: Mr X complained about the Council's breaches of the private sector lease agreement which he holds with it. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to take legal action for any breaches of the legal contract which he signed.

  • Cornwall Council (17 000 120)

    Statement Upheld Other 21-Jul-2017

    Summary: The Council failed to correctly enforce a planning agreement controlling the sale price of Mr X's flat in 2013. It has offered to allow Mr X to increase its sale price, cover his legal fees and the cost of amending the planning agreement and pay Mr X £250 to remedy time and trouble caused to him by its faults. These are appropriate remedies for its faults.

  • Wiltshire Council (17 002 128)

    Statement Closed after initial enquiries Other 12-Jul-2017

    Summary: We will not investigate Mr Y's complaint that the Council will not answer his questions about its relationship with a registered social landlord as Mr Y is not caused significant personal injustice from his complaint. Mr Y can also ask the Information Commissioner's Office to look at his complaint.

;