London Borough of Lambeth (25 003 667)

Statement Closed after initial enquiries Allocations 02-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Miss X’s housing register application. This is because there is not enough evidence of fault to justify our investigation.

Medway Council (25 006 290)

Statement Closed after initial enquiries Allocations 02-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault.

London Borough of Brent (24 017 777)

Statement Upheld Allocations 01-Sep-2025

Summary: We have upheld Mr X’s complaint about how the Council handled his request for a housing suitability review. The Council has agreed to a proportionate remedy for the injustice caused.

London Borough of Ealing (25 000 047)

Statement Closed after initial enquiries Allocations 01-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to discharge Miss X from its main housing duty. This is because Miss X has a right to a review of the Council’s decision, and it would be reasonable for her to use it.

London Borough of Haringey (24 018 580)

Statement Upheld Allocations 31-Aug-2025

Summary: Ms D complains the Council delayed assessing her housing need and providing suitable housing. I have found substantial delays by the Council resulting in Ms D not being provided a reasonable level of assistance for a total of 20 months. During that time she has had to occupy an unsuitable property, is effectively housebound because of stairs to access the property and cannot use the bath. The Council has agreed to pay redress and make service improvements.

Birmingham City Council (24 015 382)

Statement Upheld Allocations 31-Aug-2025

Summary: Mr B complained that the Council delayed processing his homelessness application, which affected his priority on the housing register. We find that the Council failed to properly deal with Mr B’s homelessness application and delayed awarding Mr B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Mr B’s housing priority and make a payment to Mr B. It has also agreed to make service improvements.

Birmingham City Council (24 019 353)

Statement Upheld Allocations 31-Aug-2025

Summary: Ms B complained about the Council’s decision to close her housing applications. We find that the Council failed to provide clear information about the documents Ms B needed to provide. This led to the closure of her second application which caused avoidable frustration and inconvenience for Ms B. The Council has agreed to assess her application and backdate her award date if she qualifies to join the register. It has also agreed to apologise and make a symbolic payment to Ms B.

London Borough of Hackney (25 000 722)

Statement Closed after initial enquiries Allocations 31-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to investigate the parts of the complaint which refer to matters more than 12 months before we received the complaint. I have seen no evidence to suggest Miss X could not have complained to us sooner.

London Borough of Tower Hamlets (25 002 857)

Statement Closed after initial enquiries Allocations 31-Aug-2025

Summary: We will not investigate this complaint about the Council’s decision about Mr X’s housing priority. There is not enough evidence of fault to justify us investigating.

Eastleigh Borough Council (25 003 741)

Statement Closed after initial enquiries Allocations 30-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.