London Borough of Hillingdon (24 016 443)

Statement Upheld Allocations 23-Sep-2025

Summary: We have found fault with the Council for how it handled Mrs X’s homelessness application, housing register application and reports of property disrepair. This caused Mrs X and her son avoidable distress and meant they remained in unsuitable accommodation that affected her son’s health. The Council has agreed to take action to remedy Mrs X’s avoidable injustice.

Royal Borough of Windsor and Maidenhead Council (25 001 802)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about how the Council handled her housing application and her having to move out of temporary accommodation while the landlord carried out repairs. This is because we cannot achieve the outcome Miss X is seeking.

London Borough of Enfield (25 002 722)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault and where fault may have occurred, we are satisfied with the actions already taken by the Council.

Cornwall Council (25 003 418)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about housing allocations. There is insufficient evidence of fault in the way the Council determined her housing priority banding which would warrant an investigation.

London Borough of Hackney (25 004 087)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate this complaint about housing allocations banding because there is not enough evidence of fault to justify investigating.

London Borough of Southwark (25 004 663)

Statement Closed after initial enquiries Allocations 23-Sep-2025

Summary: We will not investigate Miss X’s complaint about a housing application. The injustice claimed is not significant enough to justify our involvement.

Guildford Borough Council (24 011 233)

Statement Upheld Allocations 22-Sep-2025

Summary: Mr B says the Council delayed dealing with his housing register application, wrongly suspended his application and removed him from the housing register, delayed putting him back on the housing register and failed to ask him to complete a medical priority form. There were delays in dealing with the housing register application, the Council failed to take into account all the information at various points and delayed providing Mr B with a medical form to complete. That caused Mr B distress and meant he was not registered on the housing register for part of the period. An apology, payment to Mr B and reminder to officers is satisfactory remedy.

London Borough of Lambeth (25 005 025)

Statement Closed after initial enquiries Allocations 22-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation because there is not enough evidence of fault.

London Borough of Hackney (25 005 082)

Statement Closed after initial enquiries Allocations 22-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. This is because the complaint is late.

London Borough of Southwark (25 005 323)

Statement Upheld Allocations 22-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing application. This is because the Council has agreed to review Mrs X’s housing application. This is an appropriate remedy and investigation by us would not be proportionate.