Council house repairs


Recent statements in this category are shown below:

  • Stevenage Borough Council (16 018 280)

    Statement Closed after initial enquiries Council house repairs 31-Mar-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council dealt with his request for repairs because the complaint is about the Council's actions in managing its social housing.

  • Birmingham City Council (16 017 190)

    Statement Closed after initial enquiries Council house repairs 17-Mar-2017

    Summary: Mrs W complains the Council will not pay her claim for damage caused by water penetration from a Council property. The Ombudsman will not investigate her complaint as the question of negligence is better resolved in a court.

  • Bristol City Council (16 008 040)

    Statement Closed after initial enquiries Council house repairs 19-Sep-2016

    Summary: The Ombudsman cannot investigate this complaint about disrepair in a Council property. This is because she has no power to investigate a complaint about a council when it is acting as a landlord.

  • Royal Borough of Kingston upon Thames (16 004 268)

    Statement Closed after initial enquiries Council house repairs 14-Jul-2016

    Summary: The Ombudsman cannot investigate this complaint about the Council's refusal to consider a complaint about the actions of the Council as a social landlord. The actions of a council acting as a social housing landlord are not in the Ombudsman's jurisdiction and neither are the actions of council officers considering complaints about them.

  • London Borough of Haringey (15 015 667)

    Statement Closed after initial enquiries Council house repairs 18-Jan-2016

    Summary: The Ombudsman cannot investigate Mr B's complaint about the Council's failure to make the garden safe at his Council property. This is because the Ombudsman cannot investigate complaints about the management of social housing.

  • London Borough of Hillingdon (15 009 946)

    Statement Closed after initial enquiries Council house repairs 23-Nov-2015

    Summary: The Ombudsman cannot investigate this complaint about a fence which separates a private home from a council owned home. This is because she has no power to investigate a council when it is acting as a social landlord.

  • Lancaster City Council (15 012 302)

    Statement Closed after initial enquiries Council house repairs 13-Nov-2015

    Summary: The Local Government Ombudsman cannot investigate a complaint alleging disrepair in a property provided by the Council because she has no jurisdiction to consider the matter.

  • Birmingham City Council (15 010 698)

    Statement Closed after initial enquiries Council house repairs 01-Oct-2015

    Summary: The Ombudsman cannot investigate this complaint that the Council has unreasonably pursued a man for unpaid rent, and has failed to replace a defective boiler at the property where he lives. This is because she has no jurisdiction to consider the housing management issues in question.

  • Thurrock Council (15 004 909)

    Statement Closed after initial enquiries Council house repairs 31-Jul-2015

    Summary: The Ombudsman cannot investigate this complaint about the complainant's fence and next door garden. This is because the Ombudsman has no power to investigate complaints about a council when it is acting as a social landlord.

  • London Borough of Waltham Forest (15 000 367)

    Statement Not upheld Council house repairs 27-Jul-2015

    Summary: Mr J and Mr K complained about the management of and charge for temporary accommodation provided by the Council. They also said they were being harassed by staff. There is no evidence of fault.

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