Council house repairs


Recent statements in this category are shown below:

  • London Borough of Southwark (17 005 310)

    Statement Closed after initial enquiries Council house repairs 18-Sep-2017

    Summary: The Ombudsman cannot investigate this complaint from a home owner that the Council's contractors damaged his property when carrying out repairs to its own housing, and it did not deal properly with his complaint about this matter. This is because we have no jurisdiction to consider the housing management issue in question.

  • London Borough of Haringey (16 017 013)

    Statement Upheld Council house repairs 05-Sep-2017

    Summary: Ms Z complains that the Council moved her into accommodation knowing that there were problems with the water supply. She further complains that the Council failed to remedy these problems. Though the Council was not at fault for moving her into the property, nor for its efforts to remedy the problem, it was at fault for leaving her with an inadequate water supply for a year and a half and for a failure to inform her of her right for a review of the suitability of the accommodation.

  • Royal Borough of Greenwich (17 002 392)

    Statement Closed after initial enquiries Council house repairs 14-Jun-2017

    Summary: The Ombudsman cannot investigate this complaint that repairs to a Council owned property led to the complainant's home being burgled. This is because the Ombudsman has no power to investigate a council when it is acting as a landlord. The house the Council was repairing was rented to a council tenant.

  • Royal Borough of Kingston upon Thames (17 002 997)

    Statement Closed after initial enquiries Council house repairs 31-May-2017

    Summary: Miss Z complains the Council will not answer her complaints about repairs to the plumbing in her home. The Ombudsman cannot investigate this complaint as complaints about social housing are not in his jurisdiction.

  • London Borough of Bromley (17 000 649)

    Statement Closed after initial enquiries Council house repairs 10-May-2017

    Summary: The Ombudsman will not investigate this complaint about a broken fence because there is insufficient evidence of fault by the Council.

  • Stevenage Borough Council (16 018 280)

    Statement Closed after initial enquiries Council house repairs 31-Mar-2017

    Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council dealt with his request for repairs because the complaint is about the Council's actions in managing its social housing.

  • Birmingham City Council (16 017 190)

    Statement Closed after initial enquiries Council house repairs 17-Mar-2017

    Summary: Mrs W complains the Council will not pay her claim for damage caused by water penetration from a Council property. The Ombudsman will not investigate her complaint as the question of negligence is better resolved in a court.

  • Bristol City Council (16 008 040)

    Statement Closed after initial enquiries Council house repairs 19-Sep-2016

    Summary: The Ombudsman cannot investigate this complaint about disrepair in a Council property. This is because she has no power to investigate a complaint about a council when it is acting as a landlord.

  • Royal Borough of Kingston upon Thames (16 004 268)

    Statement Closed after initial enquiries Council house repairs 14-Jul-2016

    Summary: The Ombudsman cannot investigate this complaint about the Council's refusal to consider a complaint about the actions of the Council as a social landlord. The actions of a council acting as a social housing landlord are not in the Ombudsman's jurisdiction and neither are the actions of council officers considering complaints about them.

  • London Borough of Haringey (15 015 667)

    Statement Closed after initial enquiries Council house repairs 18-Jan-2016

    Summary: The Ombudsman cannot investigate Mr B's complaint about the Council's failure to make the garden safe at his Council property. This is because the Ombudsman cannot investigate complaints about the management of social housing.

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