Decision search
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Statement Upheld Homelessness 03-Sep-2024
Summary: Mr X complained the Council suspended his housing application without considering all the information. He said this caused him to miss out on a suitable property. We found fault with the Council for reaching a decision contrary to its policy. We consider this to have caused Mr X uncertainty and distress but do not consider he missed out on a suitable property.
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Northumberland County Council (24 000 673)
Statement Upheld Homelessness 03-Sep-2024
Summary: Mr X, who is street homeless, complained that he missed out on an offer of housing when the Council amended his email address on its computer system. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to acknowledge the distress he experienced.
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Herefordshire Council (24 000 744)
Statement Upheld Other 03-Sep-2024
Summary: Miss X complained the Council failed to arrange contact with her grandchildren and respond to her queries on the matter. The Council was at fault which caused Miss X upset and uncertainty and meant she missed out on contact with her grandchildren. The Council has agreed to apologise, put measures in place to ensure she has contact going forward and make a payment to Miss X.
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Leeds City Council (24 001 212)
Statement Closed after initial enquiries Council house sales and leaseholders 03-Sep-2024
Summary: We will not investigate this complaint about the Council valuing her home lower than she believes it should for her Buy Back offer to the Council. The property was independently valued by the District valuer and the decision is binding on both the Council and Mrs X. We have no jurisdiction not investigate complaints about decisions by the District Valuer.
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East Sussex County Council (24 002 604)
Statement Closed after initial enquiries School transport 03-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision regarding home to school transport for Mr X’s child. It is clear the Council has considered its possible duty and the case Mr X has put forward for an adjustment to provide transport to accommodate part-time attendance at school. Its decision that this is not necessary is one it was entitled to make.
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London Borough of Merton (24 005 755)
Statement Closed after initial enquiries Pollution 03-Sep-2024
Summary: We will not investigate Mr X’s complaint about how the Council investigated his reports of odour and fumes from a business, decided not to enforce, explained its decisions and dealt with his complaint. Even if there has been Council fault in all matters complained of, there is insufficient significant personal injustice caused to Mr X by them to warrant us investigating. We do not investigate council complaint-handling when not investigating the core issues giving rise to the complaint.
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Epsom & Ewell Borough Council (24 005 756)
Statement Closed after initial enquiries Enforcement 03-Sep-2024
Summary: We will not investigate this complaint about the way the Council considered a retrospective planning application. There is not enough evidence of fault in the Council’s actions. Nor do we consider the complainant has suffered a significant personal injustice.
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London Borough of Merton (24 006 303)
Statement Closed after initial enquiries Land 03-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of an allotment tenancy as it is unlikely we will find fault by the Council and we cannot achieve the outcome the complainant seeks.
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Derbyshire County Council (24 005 663)
Statement Upheld Special educational needs 03-Sep-2024
Summary: We upheld Mrs X’s complaints about delays in the review of her child, Y’s, Education, Health and Care Plan and about the Council’s poor communication. The Council accepted fault and offered a suitable remedy during its complaints process. The Ombudsman also made recent service improvement recommendations in other investigations for similar cases. Therefore, an investigation by the Ombudsman is unlikely to achieve any additional outcome.
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London Borough of Wandsworth (24 005 762)
Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2024
Summary: We will not investigate this complaint about how the Council consulted over changes to traffic management order. There is not enough evidence of fault to justify investigating.