Decision search
Your search has 49843 results
-
Bristol City Council (24 006 364)
Statement Closed after initial enquiries Other 03-Sep-2024
Summary: We will not investigate this complaint about damage to a party wall as this is a private matter with a remedy through the courts.
-
Chesterfield Borough Council (23 009 193)
Statement Closed after initial enquiries Leisure and culture 03-Sep-2024
Summary: We will not investigate this complaint about the decision to lease part of a public park to a private business. This is because the alleged fault does not cause the complainant significant personal injustice.
-
Statement Upheld Special educational needs 03-Sep-2024
Summary: Mrs X complained the Council failed to put in place suitable alternative provision for her child, Z. Mrs X also complained the Council delayed completing an Education, Health and Care (EHC) needs assessment, delayed deciding whether to issue an EHC Plan, and handled her complaint poorly. We have found the Council at fault. We have made recommendations to address the injustice this caused.
-
Basildon Borough Council (23 014 907)
Statement Not upheld Homelessness 03-Sep-2024
Summary: Ms X complains about the Council’s handling of her homelessness application, failure to record information correctly on her personal housing plan, failure to offer her interim accommodation and failure to consider medical information in reaching its decision about her priority need. We do not find fault in the steps taken by the Council in managing Ms X’s application and therefore cannot question the merits of its decision.
-
Statement Upheld Refuse and recycling 03-Sep-2024
Summary: We found fault due to service failure by the Council on Miss D’s complaint about it missing waste bin collections. There were failures to collect her waste in 2022, 2023, and 2024. The agreed action remedies the injustice caused.
-
Surrey County Council (23 017 436)
Statement Upheld Alternative provision 03-Sep-2024
Summary: We upheld a complaint about Y’s alternative education provision. The Council failed to discussed changes to the package and failed to consult with relevant health professionals to see if Y could cope with more hours. This caused avoidable uncertainty. The Council will apologise and make a symbolic payment of £150.
-
Fylde Borough Council (23 017 629)
Statement Upheld Antisocial behaviour 03-Sep-2024
Summary: Mr X complains on behalf of himself and his neighbours Mr and Mrs Y. He said the Council has failed to respond and investigate their complaints of anti-social behaviour from a neighbour; incorrectly took action against them following many letters of unsubstantiated claims and failed to respond to their correspondence. The Council has upheld some parts of the complaint around lack of responses to correspondence and Mr X has received an appropriate remedy. We do not propose anything further.
-
Coventry City Council (23 018 059)
Statement Upheld Alternative provision 03-Sep-2024
Summary: Mrs X complained the Council did not put alternative provision in place for her child, Y, when Y became too unwell to attend school. The Council was at fault in how it decided whether to arrange alternative provision for Y and for delay in issuing Y’s Education, Health and Care Plan. This caused Mrs X avoidable frustration and upset for which the Council will apologise and pay her £500. The Council will also identify what actions it needs to take to ensure it retains information about its actions and decision-making in relation to a child’s education when a member of staff leaves their role.
-
St Helens Metropolitan Borough Council (23 018 375)
Statement Upheld Special educational needs 03-Sep-2024
Summary: There was delay in completing an Education, Health and Care (EHC) needs assessment and delay in considering whether alternative education was required. This caused uncertainty, frustration, distress and additional time and trouble. However, it is not possible to say with any certainty that Y would have accessed additional education without this delay, the suitability of education offered is a matter which is under appeal and outside the remit of the Ombudsman. The Council will apologise and make a symbolic payment for distress and uncertainty.
-
Staffordshire County Council (23 018 780)
Statement Upheld Other 03-Sep-2024
Summary: We investigated to see if there were flaws in the approach taken by the Council when a nursing home in its area faced potential closure. We found the Council at fault for not having a clearer procedure to follow in such circumstances. However, we did not consider this fault caused injustice to the residents affected. We therefore completed our investigation when the Council agreed to improve its procedure, as detailed at the end of the statement.