Decision search
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Salford City Council (24 008 369)
Statement Closed after initial enquiries School admissions 02-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s School Admissions Appeal Panel’s handling of her appeal against the refusal to offer her child a place at her preferred school. This is because there is not enough evidence of fault to warrant further investigation.
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Oxfordshire County Council (23 008 538)
Statement Upheld Other 02-Sep-2024
Summary: Ms X complained about Oxfordshire County Council, Oxford Health NHS Foundation Trust, and NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. She complained about faults relating to aftercare under section 117 of the Mental Health Act 1983. We have upheld Ms X’s complaints about discharge, assessment, care planning and personal health budgets. We did not uphold the rest of Ms X’s complaints. The organisations have accepted our recommendations, so we have completed our investigation.
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Oxford Health NHS (23 008 538a)
Statement Upheld Mental health services 02-Sep-2024
Summary: Ms X complained about Oxfordshire County Council, Oxford Health NHS Foundation Trust, and NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. She complained about faults relating to aftercare under section 117 of the Mental Health Act 1983. We have upheld Ms X’s complaints about discharge, assessment, care planning and personal health budgets. We did not uphold the rest of Ms X’s complaints. The organisations have accepted our recommendations, so we have completed our investigation.
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NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Buckinghamshire (23 008 538b)
Statement Upheld Mental health services 02-Sep-2024
Summary: Ms X complained about Oxfordshire County Council, Oxford Health NHS Foundation Trust, and NHS Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. She complained about faults relating to aftercare under section 117 of the Mental Health Act 1983. We have upheld Ms X’s complaints about discharge, assessment, care planning and personal health budgets. We did not uphold the rest of Ms X’s complaints. The organisations have accepted our recommendations, so we have completed our investigation.
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Hertfordshire County Council (23 011 990)
Statement Upheld Other 02-Sep-2024
Summary: Mrs N complained about a shortfall in funding from the Council to meet the needs of a child with special educational needs who attended the preschool she runs. The Council declined to pay for the support the child received between 17 April and 29 May 2023. We found fault with the decision to end the funding on 17 April 2023 since it did not take account of the needs of the child. The Council has agreed to pay the preschool for the support it provided.
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Statement Upheld Special educational needs 02-Sep-2024
Summary: Miss X complained the Council delayed the issue of her son’s amended EHC Plan following an annual review, and that the alternative provision offered during the delay did not meet Y’s needs. We found fault causing injustice in relation to both matters complained about. The Council agreed to apologise to Miss X and make a payment to her, and another for Y’s benefit, to remedy the injustice caused.
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Wirral Metropolitan Borough Council (23 015 005)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about a planning decision because it is a matter for the courts and there is no evidence of fault by the Council causing injustice.
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North East Lincolnshire Council (23 016 198)
Statement Upheld Assessment and care plan 02-Sep-2024
Summary: there was a communications failure between Council departments which meant the decision of a Best Interest Meeting about Mr X was not properly disseminated. As a result, the Council did not share information which it could reasonably have done with Mr A and Ms B. The Council should apologise to Mr A and Mrs B and put things right going forward.
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Essex County Council (23 017 072)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mrs X complains the Council was at fault in the way it carried out an Education Health and Care needs assessment on her child causing distress. We found fault because the Council delayed carrying out the needs assessment and have recommended a suitable remedy. So, we have completed our investigation.
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Woking Borough Council (23 017 587)
Statement Upheld Enforcement 02-Sep-2024
Summary: Mrs B says the Council failed to take appropriate enforcement action, wrongly granted retrospective planning permission, failed to identify issues with the paperwork the applicant submitted and failed to address all her concerns when responding to her complaint. There is no evidence of fault in how the Council dealt with enforcement issues or the planning applications. The Council gave Mrs B some wrong information and failed to respond to some of the issues mentioned in her complaint. An apology is satisfactory remedy.