Decision search
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London Borough of Southwark (23 017 606)
Statement Upheld Alternative provision 02-Sep-2024
Summary: The Council was at fault for failing to properly consider whether Miss B’s daughter should receive alternative educational provision while she was not attending school. This means it is unclear whether education was, in light of her individual circumstances, available and accessible to her for a full school term. The Council has agreed to make symbolic payments to recognise the injustice caused to Miss B and her daughter. It will also take steps to improve its service.
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London Borough of Hammersmith & Fulham (23 018 009)
Statement Upheld Homelessness 02-Sep-2024
Summary: Ms X complained about the Council’s handling of her housing situation after she received an eviction notice. We found the Council at fault for not finding interim accommodation when it should have and for delays in accepting the relief duty to her. The Council has provided Ms X with an apology and a symbolic payment to recognise her distress. We are satisfied this is appropriate to remedy the personal injustice caused and the Council has also taken action to prevent future recurrence of the faults.
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Suffolk County Council (23 018 834)
Statement Upheld Assessment and care plan 02-Sep-2024
Summary: Mrs D complained about the Council’s actions when her husband Mr D went into a care home in 2023. We have found some fault which caused Mrs D distress and uncertainty. The Council has agreed to apologise and pay her £300 and improve its procedures for the future.
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Suffolk County Council (23 019 006)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mrs B complained the Council failed to comply with the statutory timeframes for completing an Education, Health and Care needs assessment for her child, X. Mrs B says this has impacted X’s access to education. We have found the Council at fault. The Council has agreed to apologise, pay a financial remedy to Mrs B and X and complete service improvements to remedy the injustice caused by the faults identified.
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London Borough of Havering (23 019 016)
Statement Upheld Antisocial behaviour 02-Sep-2024
Summary: Mr R complained about the Council’s handling of his anti-social behaviour and noise complaints about his neighbours. We found fault in the Council’s actions which caused an injustice. The Council will provide Mr R with a personal remedy and carry out service improvements.
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Rotherham Metropolitan Borough Council (23 020 671)
Statement Upheld Fostering 02-Sep-2024
Summary: Mr X complained the Council failed to support his family in caring for a child they had fostered and did not provide the financial support it said it would. This caused Mr X significant financial difficulties and led to the child leaving Mr X’s care. We have ended our investigation we would not add anything significant to the investigation which has already been carried out under the statutory procedure for complaints about children’s services.
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Transport for London (23 021 444)
Statement Upheld Public transport 02-Sep-2024
Summary: Mr X complained Transport for London has not refunded him for overcharges on his account when using the London Underground. Mr X said this meant he paid for journeys he either did not make or paid more than he should have for journeys he did make. We found Transport for London at fault for how it investigated Mr X’s concerns. Transport for London agreed to apologise to Mr X, pay him the amount he said he was overcharged for and make a payment to him for the time and trouble he experienced bringing the complaint.
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London Borough of Newham (24 000 025)
Statement Upheld Other 02-Sep-2024
Summary: We upheld Ms X’s complaint. There was a delay in assessing her son Mr Y’s social care needs and her need for support in her caring role. There was also a delay in agreeing funding for a day centre placement. The outcome and recommendations of assessments were confusing. The Council will apologise, make payments and review Mr Y’s assessment and care and support plan.
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Lancashire County Council (24 000 318)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mr X complained the Council delayed completing his son Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. He says it also delayed issuing an amended EHC Plan following an annual review. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council then failed to issue the final amended Plan within timescales after an annual review the following year. The Council has agreed to make a payment to Mr X to acknowledge the distress, frustration and uncertainty this caused him.
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London Borough of Barking & Dagenham (24 000 967)
Statement Upheld Other 02-Sep-2024
Summary: The Council was at fault for refusing to consider Mrs B’s complaint properly under the statutory children’s complaints procedure. It will now do so.