Decision search
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West Sussex County Council (23 012 062)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Ms M complains the Council delayed in the review process for her child's Education, Health and Care Plan (EHCP) and providing them with support. This has caused distress. She would like the Council to issue the final EHCP and provide the correct support for her child. The Ombudsman has found the Council at fault for delay in the EHCP review process and complaint process.
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City of Bradford Metropolitan District Council (23 018 957)
Statement Upheld Domiciliary care 04-Sep-2024
Summary: The Council identified failings in some areas of care provided by a domiciliary care agency acting on its behalf before the complaint came to this office, but it failed to offer a remedy for the injustice caused.
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East Riding of Yorkshire Council (23 018 973)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Ms X complained the Council has failed to support her family or provide her son with a suitable alternative education and the provision in his EHC Plan. Ms X says the Council’s delay in agreeing an education package and personal budget has had a detrimental impact on her son’s wellbeing and has caused the family significant distress, stress, and frustration. The delay in holding an interim review and in issuing an amended final EHC Plan is fault. As is the failure to provide Y with suitable alternative provision between January 2023 and May 2024. These faults have caused Ms X and Y an injustice.
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Teignbridge District Council (23 019 866)
Statement Not upheld Antisocial behaviour 04-Sep-2024
Summary: Ms X complains the Council has failed to take action to deal with her complaints of anti-social behaviour from her neighbours causing her distress. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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Tameside Metropolitan Borough Council (23 020 692)
Statement Not upheld Child protection 04-Sep-2024
Summary: There was no fault by the Council, in its handling of referrals it received about child safeguarding issues. We have therefore completed our investigation.
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Buckinghamshire Council (24 000 013)
Statement Closed after initial enquiries Safeguarding 04-Sep-2024
Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault causing a significant injustice to justify our involvement. There is no worthwhile outcome to be achieved from an Ombudsman investigation.
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Statement Not upheld Safeguarding 04-Sep-2024
Summary: There is no evidence of fault by the Council in the way it responded to safeguarding concerns raised about Mrs Y. I have seen no evidence which supports Mr X’s claims that the Council made unfavourable assumptions about him.
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Cheshire East Council (24 000 705)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Mrs X complained the Council did not provide information she requested about applying for a personal budget to secure the specialist educational provision set out in the Education, Health and Care Plans of her two children. The Council failed to provide Mrs X the information she requested which caused her avoidable frustration. The Council will apologise and now provide her with the personal budget information she requested.
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Gloucestershire County Council (24 002 474)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Mrs X complained the Council delayed carrying out an agreed remedy from a previous Ombudsman investigation in November 2022. The Council had agreed to arrange and carry out an Occupational Therapy (OT) assessment for her daughter, F within one month of that decision. The Council delayed arranging the OT assessment by around six months. It agreed to make a payment to Mrs X to acknowledge the injustice this caused. It also agreed to update us on its action plan to address the shortage of therapists in its area within three months.
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London Borough of Croydon (24 003 061)
Statement Closed after initial enquiries Other 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.