Decision search
Your search has 49843 results
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London Borough of Islington (24 009 669)
Statement Closed after initial enquiries Managing council tenancies 05-Sep-2024
Summary: We cannot investigate this complaint about the Council sending the complainant’s mail to the wrong address. This is because the complainant is a leaseholder of the Council.
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Westminster City Council (24 006 635)
Statement Closed after initial enquiries Other 05-Sep-2024
Summary: We will not investigate this complaint about a coroner. The coroner’s actions were as part of the coroner’s functions, and were not an administrative function of the Council. The matters complained about are therefore not within the Ombudsman’s jurisdiction.
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Mansfield District Council (24 006 847)
Statement Closed after initial enquiries Refuse and recycling 05-Sep-2024
Summary: We will not investigate this complaint about damage caused to Mr X’s property by refuse collection crews. He has made an insurance claim against the Council for his losses. Where no liability is accepted it is reasonable to challenge the claim in the courts. The Council has apologised for bad language by refuse staff which Mr X reported.
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City of Bradford Metropolitan District Council (24 007 046)
Statement Closed after initial enquiries Planning applications 05-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his planning application, which it refused. This is because it would have been reasonable for Mr X to appeal against the decision to the Planning Inspector.
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Buckinghamshire Council (23 015 392)
Statement Upheld Other 05-Sep-2024
Summary: Mr X complained the Council failed to take action against surface and foul water flooding from a nearby development. The Council was not at fault in its investigation of flooding issues, or in its consideration of planning applications for the development. There was fault in the Council’s complaint handling, but this did not cause Mr X significant injustice.
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London Borough of Wandsworth (23 017 392)
Statement Upheld Special educational needs 05-Sep-2024
Summary: Mr Y complains about how the Council considered the application for his children, D and E, to receive home to school transport assistance. In our view, the Council did not record its consideration of all relevant supporting evidence provided with the applications. The Council also focused on the home to school distance and did not properly consider whether D and E could travel to school safely. This fault caused uncertainty which the Council has agreed to remedy with the actions listed at the end of this statement.
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City of Bradford Metropolitan District Council (23 017 736)
Statement Upheld Special educational needs 05-Sep-2024
Summary: Miss X complains the Council failed in its duties to provide suitable education and Special Educational Needs support to her child, D. There was fault by the Council which caused D to miss education and SEN support. It also caused avoidable distress for D and Miss X. The Council agreed to apologise and pay a financial remedy. It will also produce an action plan to address the faults identified in this case, and issue reminders to its staff.
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Norfolk County Council (23 017 874)
Statement Upheld Assessment and care plan 05-Sep-2024
Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.
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Norfolk & Norwich University Hospitals NHS Foundation Trust (23 017 874a)
Statement Not upheld Hospital acute services 05-Sep-2024
Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.
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Bracknell Forest Council (23 003 968)
Statement Closed after initial enquiries Looked after children 05-Sep-2024
Summary: We have discontinued the investigation into Mrs X’s complaint about the placement of her son C. This is because the matters Mrs X raises are the same as the grounds she put forward to the courts when applying to judicially review the Council. We have no jurisdiction to investigate a complaint after proceedings about the same matter have commenced.