Decision search
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Statement Closed after initial enquiries School transport 08-Sep-2024
Summary: We will not investigate this complaint about home to school transport. There is insufficient evidence of fault to warrant an investigation.
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Essex County Council (24 005 740)
Statement Upheld Special educational needs 08-Sep-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Calderdale Metropolitan Borough Council (23 020 803)
Statement Upheld Assessment and care plan 08-Sep-2024
Summary: Mx D complains the Council failed to meet their housing and social care needs when they were homeless. They said, as a result they experienced distress and had a loss of care support. We found the Council’s Housing and Adult Social Care teams caused delays and faults in its processes. The Council will apologise and make payment to acknowledge the injustice Mx D experienced.
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Sheffield City Council (24 006 443)
Statement Closed after initial enquiries Other 08-Sep-2024
Summary: We will not investigate this complaint about a delay by the Council in responding to the complainant’s questions and its decision not to pay compensation. This is because there is insufficient evidence of fault causing injustice.
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Birmingham City Council (24 005 881)
Statement Closed after initial enquiries Parking and other penalties 08-Sep-2024
Summary: We will not investigate this complaint about Penalty Charge Notices and the involvement of bailiffs. This is because there were appeal rights the complainant has or could have used.
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Kent County Council (24 006 146)
Statement Closed after initial enquiries Other 08-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to provide information she requested in a subject access request. This is because this is a complaint about a data matter which is best considered by the Information Commissioner’s Office.
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Norfolk County Council (24 007 694)
Statement Closed after initial enquiries Trading standards 05-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s trading standards decision not to take specific further action. It is unlikely we would find its actions have caused Mr X a significant injustice. And it is reasonable to expect him to contact the Information Commissioner’s Office about a Freedom of Information request.
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Statement Closed after initial enquiries Councillor conduct and standards 05-Sep-2024
Summary: We will not investigate this complaint about standard committees because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Planning applications 05-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application and the pre-application advice it provided. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.
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Fenland District Council (24 008 430)
Statement Closed after initial enquiries Councillor conduct and standards 05-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor and the decision to approve a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant is complaining on behalf of a Parish Council and not as a member of the public.