Decision search
Your search has 49843 results
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Shropshire Council (24 009 421)
Statement Closed after initial enquiries Highway repair and maintenance 04-Sep-2024
Summary: We will not investigate Mr B’s complaint about the Council’s handling of road widening works. This is because the alleged fault has not caused Mr B a significant injustice.
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Staffordshire County Council (24 006 690)
Statement Closed after initial enquiries Highway repair and maintenance 04-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of a claim for damages as this caused the complainant insufficient injustice to warrant our further involvement.
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London Borough of Wandsworth (24 006 704)
Statement Closed after initial enquiries Allocations 04-Sep-2024
Summary: We will not investigate this complaint about how much priority the Council gave Miss X’s housing application. The evidence suggests the Council reached its decision properly, so investigation would be unlikely to find fault.
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Transport for London (24 006 738)
Statement Closed after initial enquiries Parking and other penalties 04-Sep-2024
Summary: We will not investigate Mrs X’s complaint about five penalty charge notices. This is because Mrs X is not registered as the owner/registered keeper of the vehicle and is not therefore liable for the penalty charge notices. If the owner had wished to challenge the penalty charge notices it would have been reasonable for them to appeal.
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Slough Borough Council (24 006 814)
Statement Closed after initial enquiries Highway repair and maintenance 04-Sep-2024
Summary: We will not investigate this complaint about delay in deciding a compensation claim for pothole damage as ultimately this is a matter for the courts.
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Suffolk County Council (23 014 605)
Statement Upheld School transport 04-Sep-2024
Summary: Mr X complained the Council wrongly asked him for a contribution to his son’s post-16 school transport. There was fault with how the Council took too long to issue a final EHC plan for Y and how it decided whether to charge a contribution towards Y’s school transport costs. It agreed to review its decision, apologise for the distress caused to Mr X and Y, and pay them a financial remedy.
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London Borough of Lewisham (23 014 778)
Statement Upheld Assessment and care plan 04-Sep-2024
Summary: We consider London Borough of Lewisham and Lewisham and Greenwich NHS Trust did not appropriately seek the views of Mrs Y’s supported accommodation before deciding she could not return there from hospital. Also, the Council did not carry out a Mental Capacity Act assessment and best interest decision in line with the relevant guidance. That caused Mrs Y’s son, Mr D, uncertainty. The Council and Trust should apologise and make a symbolic payment to Mr D to recognise his injustice. They should also carry out service improvements.
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Lewisham & Greenwich NHS Trust (23 014 778a)
Statement Upheld Hospital acute services 04-Sep-2024
Summary: We consider London Borough of Lewisham and Lewisham and Greenwich NHS Trust did not appropriately seek the views of Mrs Y’s supported accommodation before deciding she could not return there from hospital. Also, the Council did not carry out a Mental Capacity Act assessment and best interest decision in line with the relevant guidance. That caused Mrs Y’s son, Mr D, uncertainty. The Council and Trust should apologise and make a symbolic payment to Mr D to recognise his injustice. They should also carry out service improvements.
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London Borough of Hammersmith & Fulham (23 014 985)
Statement Upheld Allocations 04-Sep-2024
Summary: Mrs X complained about how the Council allocated a property to another applicant after Mrs X successfully bid for the vacant property which the Council invited her to view. There were faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.
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Rochdale Metropolitan Borough Council (23 001 456)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Ms X complained the Council has not updated her child’s Education, Health and Care Plan for years meaning she cannot be sure her child is getting the support they need. We have found the Council at fault for not updating the Education, Health and Care Plan and for the way it handled Ms X’s complaints about this. The Council agreed to apologise to Ms X and make payments to recognise the distress, loss of opportunity and time and trouble she experienced.