Decision search
Your search has 49843 results
-
South London and Maudsley NHS Foundation Trust (24 003 061a)
Statement Closed after initial enquiries Mental health services 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
-
NHS South West London ICB (24 003 061b)
Statement Closed after initial enquiries Mental health services 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
-
Liverpool City Council (24 003 928)
Statement Closed after initial enquiries Special educational needs 04-Sep-2024
Summary: We will not investigate Mrs X’s complaints about her child, Y’s, Education, Health and Care Plan or about delays in the Council’s complaint responses. This is because the complaint is late. In addition, the Council has already offered a suitable remedy for part of the complaint, and an investigation by the Ombudsman is unlikely to achieve anything further.
-
Bournemouth, Christchurch and Poole Council (24 004 330)
Statement Closed after initial enquiries Alternative provision 04-Sep-2024
Summary: We will not investigate this complaint about the Council failing to find a suitable educational setting for Ms X’s child after a placement ordered by a Special Educational Needs and Disability Tribunal failed. Investigation by us would be unlikely to lead to any worthwhile outcome.
-
Leeds City Council (24 004 753)
Statement Closed after initial enquiries Traffic management 04-Sep-2024
Summary: We will not investigate this complaint about the Council’s failure to engage with residents following the introduction of a Traffic Regulation Order. There is not enough evidence of fault in the way the Council made the TRO. We cannot add to the investigation already carried out by the Council and further investigation would not lead to a different outcome.
-
Statement Closed after initial enquiries Parking and other penalties 04-Sep-2024
Summary: We will not investigate Mrs X’s complaint about parking issues. This is because there is no sign of fault by the Council.
-
Manchester City Council (24 005 198)
Statement Closed after initial enquiries Other 04-Sep-2024
Summary: We will not investigate this complaint about the Council’s taxi licensing application process. We do not consider that further investigation will lead to a different outcome. We cannot require the Council to pay for damage to the complainant’s car, this is a matter for the courts. And there is not enough evidence of fault in the Council’s decision on the degree of permitted window tinting on licenced vehicles.
-
Stockport Metropolitan Borough Council (24 005 244)
Statement Closed after initial enquiries Assessment and care plan 04-Sep-2024
Summary: We will not investigate Mr X’s complaint about the outcome of an occupational therapy assessment and the Council’s refusal to agree a disabled facilities grant for major adaptations. There is insufficient evidence of fault to warrant an investigation.
-
Suffolk County Council (24 005 447)
Statement Upheld Special educational needs 04-Sep-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Middlesbrough Borough Council (24 005 453)
Statement Closed after initial enquiries Other 04-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to ground maintenance. Any injustice is not significant enough to warrant an investigation.