Decision search
Your search has 49843 results
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Devon County Council (24 001 682)
Statement Upheld Special educational needs 05-Sep-2024
Summary: Miss X complained the Council did not issue her child with an Education, Health and Care Plan within statutory time frames. Miss X says this caused unnecessary and avoidable distress, delayed her appeal rights and meant her child’s needs were not met. We find the Council at fault which caused Miss X and her child injustice. The Council has agreed to apologise and make a payment to Miss X.
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Gateshead Metropolitan Borough Council (24 004 214)
Statement Closed after initial enquiries Parking and other penalties 05-Sep-2024
Summary: We will not investigate Mr X’s complaint that the Council refused his application for a dropped kerb. This is because there is not enough evidence of fault affecting the decision.
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London Borough of Wandsworth (24 005 128)
Statement Closed after initial enquiries Special educational needs 05-Sep-2024
Summary: We will not investigate this complaint that the Council failed to ensure Special Educational Needs provision was being met for two children. This is because there is insufficient evidence of fault by the Council and investigation by the Ombudsman would not lead to a different outcome.
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London Borough of Barnet (24 005 213)
Statement Closed after initial enquiries Assessment and care plan 05-Sep-2024
Summary: We will not investigate this complaint about best interest decisions made under the Mental Capacity Act. The Court of Protection is better placed to decide what is in somebody’s best interests. There is not enough evidence to support the Council acted with discrimination, and that is for a court to decide.
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Statement Upheld Special educational needs 05-Sep-2024
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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City of Bradford Metropolitan District Council (24 005 478)
Statement Closed after initial enquiries Disabled children 05-Sep-2024
Summary: We will not investigate X’s complaint about damage caused to a family home. The courts are better suited to decide liability.
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London Borough of Croydon (24 001 103)
Statement Closed after initial enquiries Allocations 05-Sep-2024
Summary: We will not investigate this complaint about the Council’s actions while Mrs X was homeless. The complaint is late without good enough reason to pursue it now. Any review is unlikely to have changed the housing register priority. Mrs X could reasonably have used her right to go to court about the delay completing the suitability review and the result of that review. Compensation is properly a matter for the courts, not for us.
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Gloucestershire County Council (24 005 763)
Statement Closed after initial enquiries Special educational needs 05-Sep-2024
Summary: We will not investigate this complaint about fault in the process of assessing the complainant’s son’s education, health and care needs. This is because the law prevents us from investigating matters relating to the content of the Education Health and Care Plan, and our intervention would not add anything to the apology the Council has already made for the delay on its part.
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Luton Borough Council (24 006 217)
Statement Closed after initial enquiries Transport 05-Sep-2024
Summary: We will not investigate this complaint about the Council turning down Mr X’s application for a disabled person’s parking permit. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in how the Council reached its decision.
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Southampton City Council (24 006 442)
Statement Closed after initial enquiries Looked after children 05-Sep-2024
Summary: We will not investigate this complaint about the alleged neglect of Mrs X’s child in foster care. The matters complained of are not separable from matters that have been subject to court action by Mrs X since the child was first taken into Council care several years ago. As the child is now approaching adulthood and the current court order will soon lapse, only a court could resolve any dispute about their care.